Posts made by Reolink Fiona

@robert-leyzerovich_519547077562499 That will be a good feature. I have passed this to our product team.

@vigy_591093180735512 Check if your firmware version is v3.1.0.764_21121718 first.

If the motion is not recorded in a proper time, could you please contact our support team and our FTP tech will check this for you? Search Anything on Reolink - Reolink

@vigy_591093180735512 Now our scene mode can only set the push, email, audio alarm, and recording. You can slip the screen and set up the scene mode.
Guide: https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@profigriller_284489721987246 Hi there, our support will contact you via email. Please check.

@vigy_591093180735512 Hi there, can you mention more details about the custom notification string? For example, the APP/camera setting? You can choose different language in the APP/Client.

@vigy_591093180735512 Hi there, if your firmware version is v3.1.0.764_21121718, there will be a push interval feature. Can you see it?

@sab_382892960485629 Can you try to reset the camera and try again? https://support.reolink.com/hc/en-us/articles/360024912174

@vigy_591093180735512 Hi there, the latest firmware is v3.1.0.764_21121718. You can check if your firmware is the latest one. If not, you can give the false alert videos to our support team and our tech will check them. Submit a request – Reolink Support

@user_591002529730609_591002529730609 That will be ok to mount the KEEN Ranger PT on the Metal Fence Post. But too much metal might affect the signal. Now there will be a strap in the package for you to install the camera.

@user_591166665777263_591166665777263 Hi there, if you have a connection issue, you can try to reset your camera first. If it can't work, please try to submit a request here and our support team will help. Submit a request – Reolink Support

@vigy_591093180735512 Hi there, I will record your request and forward it to our product team for possibilities.

@basjee_323524640903303 Yes, this update is just for the GO Plus and GO PT Plus.

@vigy_591093180735512 We will have an RLC-823A 16X soon. It is with 16X optical zoom. Now the maximum zoom of our camera is the 5X optical zoom.

@user_590975836893289_590975836893289 You can use the APP to view our NVR and it will be stable. What more info do you want to know about?

@recranked_590369483829285 May I know your country and your SIM card service provider? You can check if the provider is on our recommended SIM card list. https://reolink.com/product/reolink-go/?jumpId=product-carrier-table#specifications

@robert-leyzerovich_519547077562499 Thank you for providing the tips. Our tech will update the firmware soon.

@lewconsulting_441005641367687 @fatmanrocks_247902195749109 Thank you for your support! We will keep up the good service.

@robert-leyzerovich_519547077562499 Yes, it opens for all countries.

TL;DR:
Account:
You can add 19 extra admin/user accounts besides the default admin account. No limit on the number of phones that the cameras connect to but there are limits for the online user numbers at the same time.

Password:
If you need to change password, you can change it in the APP/Client.
If you forgot password, you need to reset the camera.


Hi all,

Today I would like to introduce the Account & Password Setting and answer the FAQ for you. You can just read one article to know about all the setting info about the account & password!

Account

What Are the Camera Account Types and Their Permissions?

Camera account is used to log in and access your camera. There are three camera account types with different permissions.

• Admin(default): manage all the settings and the admin/user account
• Admin(Added by the default Administrator): manage all the settings and the user accounts
• Users: Preview, playback, and change its own password

The battery cameras only have the default admin account.

How Many Accounts Can You Add?

Besides the default admin account, the NVR, PoE, and Wifi wired cameras can also add extra 19 other accounts.

How to Add the Camera Account?

APP: Device Settings > Advanced > User Management > admin > Add User/Admin
Client: Setting->System->User management->Add user


If you would like to delete the user, you can just click the user name and then you can delete it.

We recommend enabling the Illegal Login Lockout setting on the user management page. If someone fails to input the correct password within 3 mins, the account will be temporarily locked for a few minutes. This can make your account safer.

How to Share the Camera?

If you would like to share the camera, you need to tell others the UID of the camera. The camera account and password are just for login.

Another method is to use the Share Camera feature to share the QR Code with your friend/families in the APP. They just need to scan the QR code and then input the account and password. You can choose to share the admin/user account with them.

Settings->Share the Camera->Share the code->Click the “＋” on the display page to scan the code

Maximum Online Users Number

There is no limit to the number of phones that you add the camera to. You can add as many phones as you like. About sharing the camera, you just need to know the maximum online user number at the same time. You can refer to the below table.

How to Check the Online Users?

You can view the online users on the Client. Check the IP address under the admin/user account. (Only Client available now.)
Setting->System->User management

Reolink Account and Camera Account

FAQ:

When I log in to the Reolink account on the APP on another phone, why are the cameras not there?
The camera will not bind with the Reolink account. You need to re-add the camera to the app using the UID/IP address/Domain or scanning in LAN. This can guarantee the account and camera safety.

Some tips: Reolink account--Register the cameras to earn an extra 6-month warranty
You can earn an extra 6-month warranty if you register the cameras. You can register the camera on this page, https://reolink.com/product-registration/.

Password

How to Change Password?

You can change the password both in the Client and the APP.
APP: Device Settings > Advanced > User Management > admin/user >change password
Client: Setting->System->User management->admin/user->change password

What to Do if I Forgot Password?

If you forget your password, you may need to reset your camera to reset password. A quick way to know how to reset your camera is to click the “forgot your password” on the login page and then it will show the guide for you to reset the camera.

You can also refer to this link to reset the camera.
https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-Button






You can provide any suggestions and tell me your question about our account and password setting. Comment below!

@cdrabke_524843821973719 Hi there, I have contacted the support team to contact you again. Hope we can help with this issue.