Posts made by Reolink Fiona

@joseph-chircop_497308027822318 Thank you for the good ideas and I will try to tell them to the product team.

@storm_385338735378611 Hi there, what problem do you meet? We have the two years warranty. You can know about the warranty policy here, Warranty & Return – Reolink.

If you have any ticket number, you can let me know.

@office_542567929233639 What's your Client version? You can try to upgrade your Client version. Download it here, Download Center – Reolink.

@user_590614403051550_590614403051550 It is estimated to be on presale from the end of August to September. Stay tuned with us.

@user_590886396575775_590886396575775
Yes, if you connect the camera under a switch under the same router of the NVR, you can add the camera to the APP and NVR simultaneously.


But if you just want to record the videos to the HDD and the SD card simultaneously, you don't need to use the switch. The camera videos will record to the SD card and the NVR at the same time if you connect the camera directly to the NVR.

@rikyunreal_533652699627660 Yes, your diagram is correct! You can find the TrackMix in LAN on the NVR. Then you can add it to the NVR and record it to the HDD.

@john_350143387672724 Thank you for the video. I have downloaded the video and given it to our tech to analyze the algorithm. Also, I have added the dropbox.com to the available list. You can post the link from the dropbox now.

@casolorz_488093315535007 Yes, you can take out the SD card and view the video on the SD card in PC.

@fireguy50_460545714888938 Thank you for the video I have seen the video before. Willson has shared with me about the Synology and the license use of the DUO too. That will be a great job.

@john_350143387672724 Thank you so much for this good idea.

@efkka23_553086112514211 I will try to collect your idea and forward it to the product team to seek possibilities.

@user_587917556269067_587917556269067 We don't support the view only sharing now. I will try to pass your request on to the product team.

@cdrabke_524843821973719 Please submit a request here and our tech will try to help with this case, Submit a request – Reolink Support.

@amir-kolahchi_548512805965980 Please try to follow this guide, https://support.reolink.com/hc/en-us/articles/360004346714-How-to-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs.

You can just click and drag the slider to the right to input the password.

@rikyunreal_533652699627660
The setting will not be complete for the TrackMix in the RLN8-5410-E. You may need to connect the TrackMix to the APP/Client to do the setting and then connect it to the NVR.

Another method is to use an addition PoE switch. You can connect the camera under the PoE switch, which is on the same router as the NVR. In this situation, you can connect the camera to the APP/Client and the NVR at the same time. That means you can record and view the video on the HDD on the NVR and can also do setting and view the video in the APP/Client.

@john_350143387672724 Thank you for your test. Our tech is checking the night mode. Can you give me the video about the tracking in clear mode via google drive here?

@martin-kistell_73972976554167 @robert-leyzerovich_519547077562499
Thank you for telling me about the issue. I have let our tech have a further check of this issue. I will update the latest news for you.

@reolink-fiona
New Update:
You can check the new beta firmware at this link, https://community.reolink.com/topic/3830/beta-test-rlc-823a-rlc-523wa-beta-firmware-with-new-tracking-strategy.

Updated on August 8th, 2022:
The firmware is updated and solved the night mode issue. You can update the new firmware here, https://community.reolink.com/topic/3903/rlc-823a-rlc-523wa-beta-firmware-night-mode-issue-solved-and-auto-tracking-optimization.

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Hi RLC-823A & 523WA users,

Thank you for all your feedback on the previous Beta Test. We have optimized the tracking feature of the RLC-823A & RLC-523WA. Now we also use a new tracking strategy.
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Link to the firmware:
Updated: Thank @Martin Kistell and @robert leyzerovich for finding the issue of the night mode. Our tech is checking the issue and I will update the firmware in the link when it is solved.
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We recommend checking the “reset configuration” when upgrading the firmware.


New Tracking Strategy:
We mainly changed the auto-tracking strategy in this firmware from center-originated to edge-originated tracking.
When the target doesn't reach the edges of the screen, the camera will still track the target without PT(the target is not in the center).
When the target reaches the edge of the screen, the camera will PT and continue tracking the moving target.

Tracking Strategy Details:
1. Pan&Tilt will be triggered only when the target is close to the screen's upper, lower, left, and right edges.

2. Monitor Point feature:
--If enabled, the camera will return to the monitor point 10 seconds after the target is lost during tracking.
--If not enabled, 10 seconds after the target is lost during tracking camera will return to the last saved position.

3. When the target is in the still screen and no tracking is triggered. After 20 seconds, it will return to the monitor point if the monitor point function is on; if not, it will return to the last saved position.

4. If the target is moving in the frame, but no Pan&Tilt is triggered, the camera stays in its current position. (It's still tracking, but the target doesn't need to be centered)

5. If the settings of the PTZ and Focus are manually changed, the auto-tracking will be recovered after 15s.

6. If the configuration of the Flip, Mirroring, and Auto-Tracking is changed while the camera is auto-tracking, the camera will return to the monitor point if the monitor point is on. The camera will return to the last saved position if the monitor point is not enabled.

@rikyunreal_533652699627660
Hi there,

If you connect the camera to the RLN8-410-E
(1) You can only view the wide-angle view and you can view the tracking in the wide-angle. But you can't view the zoom view of the camera. You can know about the tracking in this post, https://community.reolink.com/topic/3797/trackmix-feature-explanation-dual-view-dual-lens-and-dual-tracking.

(2) Yes, TrackMix will only occupy one channel of the NVR. So you can connect 8 cameras to the NVR.

We recommend that you can connect the TrackMix as a standalone camera in the APP if your NVR doesn't support two views. You can enjoy two views on the APP.