Posts made by Reolink Fiona

@efkka23_553086112514211
We don't have them because the battery cameras don't record 24/7 and it only activates and records when it detects the motion to save the battery power. I will try to record your request and pass it to our product team to have more consideration.

@beck-peter_329808948686976
For the RLC-823A feature, you can search the function on our support center, Search Anything on Reolink - Reolink。

For the black screen issue, can you check your NVR firmware version? You can upgrade your NVR firmware and see if it can solve the problem. You can find the firmware here, Download Center – Reolink.

@efkka23_553086112514211 The UID on your picture. You can see the UID letter on the third line.

@efkka23_553086112514211 Your camera is Argus 3(4MP), which supports AI detection(person/vehicle detection) from its birth. Can you check if your APP is the latest one?

(BTW, you can hide the UID in the picture.)

@ivan Hi there, thank you for your suggestion and I will pass your suggestion to the product team for possibilities.

@simon-goemanne_94727996387511 Our DUO PoE doesn't support the Cloud service now. But in Synology, it can view two videos. Please try to submit a request and our tech will check this specific case for you. Submit a request – Reolink Support

@alvaro2 Thank you for your excellent idea. I will try to record your suggestion and pass it to our product team.

@reocam_448003255267488
Do you mean this bracket mount? https://store.reolink.com/accessories/?product=rlc-810a

@t7731mg_553822932349299 Hi there, when you change the password of your camera, you can just input the changed password of your camera.

The personal account of the APP is different than the camera account. If your wifi and children would like to access the camera. You can just share the camera with them and input the password.
Guide:https://support.reolink.com/hc/en-us/articles/360006916814-How-to-Share-Your-Device-s-UID-QR-Code-with-Others

@mdunning_323765759099098 We will have the new Beta firmware with the new AI strategy for the RLC-823A this week. Stay tuned with us!

@schanen-lyons_552815606821084 You can check the hardware version of your NVR first and then check the available IPC resolution. As long as your cameras (except for the battery cameras) meet the resolution demand, they can work with your NVR.
https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs

@user_588567793635436_588567793635436 Thank you for your feedback. We will check this and collect more feedback to optimize the feature.

Reolink TrackMix PoE and Wifi are on pre-order. The battery wifi version is on the free trial now.

This battery version will also come with a bigger solar panel(6W). Don't miss it!

Apply Now (Global-wide) via: https://bit.ly/3RXTSrh

Testers Announced: Jul 28, 2022

@colin-grimshaw_430254205366491 Hi there, you may need to upgrade your NVR firmware version. You can download the NVR firmware on our download center, Download Center – Reolink.

@fireguy50_460545714888938 We will have the new firmware version of the V2 hardware. But it is not ready now. I will forward your request to the R & D team.

@reek-havok_253147960864900 For the motion zone setting, you can see the sentences on the screen to define the zone.
https://support.reolink.com/hc/en-us/articles/900003640306-How-to-Set-up-Motion-Detection-Area-via-Reolink-PoE-NVR-New-UI-

If you have any question about the setting of the NVR, you can search on our support center, Search Anything on Reolink - Reolink.

@ivan Battery-powered cameras only support the UID connection mode now.

@katshep06_548412444582115 It is on our plan now.

@user_588114403643419_588114403643419 You can try to change the camera installation angle. Here are some tips, https://support.reolink.com/hc/en-us/articles/360006379253-Installation-Tips-for-Reolink-Battery-Powered-Cameras.

@rikyunreal_533652699627660 The RLC8-410-E can only view the wide-angle lens video.