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@lindsay_464625727078605 Stay tuned for our announcement.
@robert_5420 Hi there, the details of the image are limited by the distance. The detail is not perfect enough. I will let our tech look at this issue. Sorry for the inconvenience caused.
Hi, y'all,KEEN Ranger PT Pre-Order is open today! Best price for the early birds.
Remember the 20$ big coupon you bought before? You can save 20$ on the basis of the 15% early bird discount with this coupon.So, summarize now! Best Buy=$349.99*15%-$20=$277.49＝KEEN Ranger PT＋Solar Panel＋KEEN Anti-Theft Bracket＋32G SD cardAwesome deal! Buy via https://bit.ly/3OJQcXJ.Available in US/EU/UK.Surprise coupon!Special surprise for our beloved Reolinkers- An additional 6% off coupon (Code: cmreo6f7h ) for all Reolink battery-powered cameras. Available in all countries. Buy it via https://bit.ly/3I0cYbP.
@jonobennett_343687914692821 Hi there, do you have any questions? Please feel free to ask.
@pdownes2001_384636162646205 Because the camera uses the PIR to detect any motions. The PIR sensor (passive infrared sensor) detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. So the detection zone can just set for all. After PIR detection, the algorithm will recognize the person/vehicle. This can realize the partial detection zone settings.
@ph13 Yes, it supports ONVIF. So it can work with the third-party software.
@blue_436972999766237 This doesn't have the final decision now. If there is any news, I will let you know.
@zozozoanosan_548336187121824 Thank you so much! We will keep working better.
Hi, GO PT Plus/GO Plus users, Now we have a new firmware for the GO PT Plus/GO Plus. We optimize the AI detection of the camera like AI Detection Zone, Object Size, Pre-Alarm and more. GO PT Plus: v3.0.0.942_22041233GO Plus: v3.0.0.942_22041233Updated on August 27th: The form no longer accepts responses now. If you want to upgrade your camera, you can try to submit a request here, Submit a request – Reolink Support.----------------------------------------------------------------------------------- If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3nqhAy9. Note: Please copy the device info directly from your APP/Client. We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade)
Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts. --Detection ZoneYou can create a zone which you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. --Object SizeThis setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.--AI SensitivityThe default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.--Static Filtering StrategyThis can help to reduce false alarms caused by static objects like stationary vehicles. Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out. 2. Add Other Functions:--Pre-alarm Feature The GO Plus/GO PT Plus detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs short time to decide whether there is a person/vehicle or not. So the alarm may delay this process. If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have deterrent effect. If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need. --Advanced Image Configuration (Available on Client Only)You can find the settings on Display>>Advanced. These are the parameters that you can adjust.-Brightness-Contrast-Saturation-SharpnessBrightness & Shadows (manual/auto)-Color Day mode-Color Night Mode-Black and White Note: These new functions will be available in the latest software.Client v8.7.3: https://bit.ly/39WRGPIAPP v4.30: Download it in the google store/Apple store If you have any feedback, please leave a comment below.
@r-reolink_484846949159092 Yes, it can add more than one Chime to the doorbell.
@casey1000_515180545573019 The doorbell will be estimated to be on pre-sale in August.
@robert-leyzerovich_519547077562499 Thank you for the reply. I will transfer the request to the IOS team for evaluation.
@nivek-retsel_503740308148405 Hi there, the product page will put all the specifications on the specification part of the product page soon.For the non-PoE camera, you can use DC or AC power.
@mdunning_323765759099098 @nivek-retsel_503740308148405 @admgeo_136805241430192 Hi there, about the FOV, thank you for pointing out the shortage. I have discussed this with our product manager. We will keep collecting your request to better improve the doorbell product line.
@robert-leyzerovich_519547077562499 Thank you for the clarification! I will help forward the request.
@john_535806683521270 Hi there, the 8.8 Client Beta test will come this week.
Hi, y'all!Thank you so much for your engagement in the #keentoexplore event! Your insight is meaningful to us.Time for the Winners, hooray! We have randomly selected 3 winners from the comments! Congratulations! Andi StoiaDonnie Ball franckk119Your Prize is KEEN Ranger PT +Solar Panel.We will contact the winners within 2 days. Don't forget to check the Chat/email!
Hi everyone!
Today I would like to share tips about some useful features in the APP. You can see below to find if there are features that you haven’t tried or understood enough.
Using the scene mode, you can design different scenes to control the alarms and record buttons of all the cameras. You can set push, record, audio alarm and email notification in the scene mode.
To set up the scene mode like home/away modes, it can be convenient for one situation where you don’t want to receive the notifications at home but need to receive them when away. You don’t have to enable/disable the notification for all the cameras one by one.
1. Slip the Devices interface down and find the Scene Mode configuration entrance.
2. Fill in the scene name, select a scene icon, and choose the alarm options for different NVR/cameras. Save the settings and the scene will be created.
3. Tap the created scene button to activate the selected cameras. You can add more modes you like or edit/delete the created mode
Our APP uses Hardware decoding and software decoding to decode the video (display the video on the mobile phone/computer).
What are the hardware decoding and software decoding?
Hardware decoding is to use the mobile phone/computer's own decoding chip for analysis. This will decode faster, consume less CPU, and generate less heat. However, because the decoding is provided by the hardware, some mobile phones/computers may exist compatibility problems.
Software decoding is to use the programming algorithms to parse out and display video data. This will decode slower, consume higher CPU consumption, and generate more heat. When decoding higher-resolution videos, poorly performing mobile phones may not be able to decode the videos. But there is no compatibility problem with this decoding method.
When will the hardware decoding act?
Hardware decoding will act when the APP play and playback the video in the mainstream(clear mode). If the hardware decoding failed, it will switch to software decoding.
When can I disable the hardware decoding?
If you fail to live view or playback the video in clear mode, you can try to disable the hardware decoding.
The left menu on the device page->setting->Hardware decoding
Our APP allows you to choose different notification sounds. There are four options, Classic, Soft, Loud, and Default. Choose the one that you like most!
The left menu on the device page->setting->Notification sound
(1) Why don’t I have the notification sound setting?
It isn’t available for some devices, where UID is beginning with xcptp. If you don’t find the notification setting, please try to delete such devices and set the sound. Then you can add back the device again.
(2) Why do I choose the classic/soft/loud sound but it will be changed to the default sound later?
If you don’t find the devices with the UID beginning with xcptp, please try to disable the push notification, enable it again, and choose the notification sound. If it can’t work, please try to reset the device or upgrade the firmware of the camera.
Picture-in-Picture(PIP) allows you to watch the live view while using other apps on your mobile.
Live view page->Three dots->Picture-in-Picture
Why isn’t available in the IOS?
Our device can’t realize the Picture-in-Picture function in IOS now. There is some compatibility problem between our device and the IOS. If there is any news, I will let you know.
Stretch mode can stretch the image to fill the screen while live view. If you think that the ratio of the video doesn’t fill the screen, you can use this mode.
Initial image
After enabling the Stretch Mode
The left menu on the device page->setting->stretch mode
Comment below if you have any problems.
@dabernstein_529805973545215 Have you enabled the audio recording? You can find the setting via Advanced->Record Audiohttps://support.reolink.com/hc/en-us/articles/900000790246-How-to-Turn-on-Audio-on-Camera-Live-View-via-Reolink-App
@inge_241341868548265 The audio recording will disable the audio record of the camera. So there is no audio sent to the APP. So if you want to listen to the audio on the live view page, you need to enable the audio recording now.
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