Posts made by Reolink Fiona

@brazoayeye_545249048760515
If you don't want to connect it via the router, you need to set up the static IP once it is changed next time.
Here is an instruction for you to connect the camera to PC without the router, https://support.reolink.com/hc/en-us/articles/360007634973-How-to-Connect-Your-Cameras-Directly-to-the-PC-and-Log-in-via-Windows-Client.

Also, if your router don't have an Internet, you can also connect the camera to the router and access it in LAN via our PC Client without the Internet access.

@waffleklin_546582347428061 Hi there, our tech would like to have a further check. You can give a video of how the camera not working to the support team and they will try to have a further check for you. Submit a request here, Submit a request – Reolink Support.

@jp_303544246644872 That will be a good idea for the camera improvement. I will transfer your request to the product team to seek possibilities.

@alvaro2 Thank you for your suggestion! Besides, we will have upgraded versions of the E1 series. They will support person/pet detection. E1 Zoom and E1 Pro will support auto-tracking. All your suggestions will be forwarded to the product team.

@martinbarrett_533327547867360
What's your NVR and camera system information? What's the bitrate you set? If the bitrate is set too high, the pre-record time will be shorter. You can try to lower the bitrate.

@joseph-chircop_497308027822318 I will try to contact the product team about the firmware. We need to have a more secure solution for all the users with different versions. If you need the E1 Outdoor firmware now, you can directly contact our support team to get it. Submit a request – Reolink Support

@faasio82_480971996033257 I saw that you have set the maximum object size. Can you try to not use this setting to see if it can be better? You can set up the alarm delay time to filter out some vehicle false alerts too.

@lbs2reolink You can find out the system information on your APP device information. You can just click the top banner in the APP setting. Here is an instruction, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.

After checking the hardware version, you can compare it with the hardware version the support offer you when they send you the firmware.

@nyisles016_255174555549883 It will sell for around 350$ including a solar panel and 32GB SD card.

How to buy it for more discount when it is on sale?
 
You can spend only 2$ for a 20$ coupon for the KEEN Ranger PT from June 6^th to June 27^th! This coupon can be used during the pre-order time(From June 28^th to July 29^th). Hurry up to keep the coupon!
 
Buy the coupon via https://bit.ly/3ObX6oU.

@811965_422259297169594 Hi there, you can try to upgrade the NVR firmware or reset it. After reset, your UID won't be changed.

When you connect the NVR to the phone APP, there will be a QR code recorded on your phone too. You can check.

@robert-leyzerovich_519547077562499 Is your phone Android or IOS? If it is android, we have a separate volume setting for the two-way audio.
You can adjust it on the two-way audio page.

@robert-leyzerovich_519547077562499 That will be a good feature. I will transfer your request to the product team to seek possibilities.

@andy_470311781601442 What's your Client version? The latest Client version is v8.7.3. You can download the Client and try again.
App & Client - Reolink

If it is the latest one, you can try to reinstall the Client and see if it can work.

@robert-leyzerovich_519547077562499 I don't know if I have misunderstood your feature request. If so, you can correct me. There is a custom siren function for the built-in siren camera. You can pre-record a message and it will sound when the motion is detected.

Guide: https://support.reolink.com/hc/en-us/articles/900000628463-How-to-Set-Custom-Siren-Sound-on-Reolink-App

@faasio82_480971996033257 Hi Fassio, can you give some examples like videos of the wrong detection? You can also provide your alarm settings details for me to check.

@kevin7t7_162267795153029 Can you try to disable the push notification and open it again. Then you change the sound to classic to see if it can work.

@joseph-chircop_497308027822318 There are several hardware versions for the E1 Oudtdoor, to avoid the wrong upgrade, we don't put it on the download center. If you want to find the latest firmware of the E1 Outdoor, please contact our support team to get it. Submit a request – Reolink Support

@inge_241341868548265
That is a very useful finding! Thank you for the update. Hope this can help others with the same issue.

@faasio82_480971996033257 What firmware version do you get? If the auto-tracking still does not work well, can you send the video for our tech to check? You can send the video here, Submit a request – Reolink Support. Thank you so much!