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@reolink-fiona Hi there, we have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6You can try to disable the hardware decoding first in the Client settings to see if it can be better.
@ch-tschuppert_549829692735710 We have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6. Then you can download the timelapse in the Client.
@amir-kolahchi_548512805965980 Can you try to connect the camera like this?
@redcurrantsjam_550808631046324 Hi there, we have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6You can try to disable the hardware decoding first in the Client settings to see if it can be better.
@redcurrantsjam_550808631046324 We have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6
@mariajhiebert_549517535412425 It will be delivered in August or September for the early orders.
@john_350143387672724 Thank you for the head up. I will point out in the article that the thumbnail of the guard point and preset point will be available with the next new firmware.
Hi Reolinkers，Today we have the v8.8.0 Beta Client test! Are you ready for it? Let's see who will be the bug hunter!You can download the Client v.8.8.0 installation package via the link:Windows: https://bit.ly/3aaO5xEMAC: https://bit.ly/3IbwKB0
1. Added Time-Lapse function on the live view pageTime-lapse function is requested by a lot of users. Now it is finally available! It is convenient to create and download the large time-lapse file on the Client. 2. Added “Hardware decoding first” on the Client settingsThere are two decoding methods, including hardware decoding and software decoding in simple terms.GPU performs hardware decoding. Using GPU decoding can reduce CPU workload and power consumption.The CPU performs software decoding. It will increase the CPU workload and increase power consumption.So the hardware decoding button is defaulted on, and we will use the hardware decoding first. But some users may meet the compatibility issue between the GPU and the Client, which causes a black screen. If you meet the problem of a black screen, you can try to disable the “hardware decoding first.” If you encounter the freeze issue, you can also disable this button, but this requires a more powerful CPU to operate.3. Added “Battery Cameras Power-Saving Mode” on the Client settingsIf you enable this mode, the battery camera will automatically disconnect after 5mins without operation. This can save battery power. Continuous streaming will drain the battery fast. But if you want continuous streaming for a period of time, you can disable the Battery Cameras Power-Saving Mode. 4. Added thumbnail display on the preset point, guard point, and patrol points settings(Available with the next new firmware.)We add the thumbnail display on the settings to better locate the preset point, guard point and patrol points.5. Added “Forgot your password?” prompt on the login pageWhat if I forgot the password? You can click the “Forgot your password” on the login page, and then it will guide you on how to do to reset the password.6. Added the permissions of the audio alarm and spotlight settings for user accounts7. New products adaption
1. Optimized user interaction and feature icons on preview and playback.2. Optimized firmware upgrade strategy to shorten the time spent on the upgrade.3. The configuration of the auto-tracking type will be saved and restored the next time you enable the auto-tracking under the alarm setting. 4. You can also enter our community via the About page now!
1. Fixed the problem of the plus and minus signs for zoom not working in the PTZ window.2. Fixed other bugs.
@jhonatanforero Thank you for your suggestion. I will record down your request.
@egsmitty1_548982704840918 We will have a new firmware for the 8-channel NVR next week. Stay tuned!
@amir-kolahchi_548512805965980 Please make sure that the PoE injector/switch is 802.3af compliant (48V) and supports active mode.Yes, you can record the camera to the NVR and use the speaker in the APP as a standalone camera.
Hi all,Today I would like to discuss more about the reset, an important and common step in troubleshooting. Hope it can help when you meet some unsolved problem with the camera.
Usually, reset can be the common step in troubleshooting. Resetting your camera can free its cache, recalibrate settings, and refresh connections. Of course, this is usually to be considered as the final solution in troubleshooting after the possible troubleshooting steps. Because reset will delete all your settings. This means that you need to set up all the camera settings again.When should you reset the camera?1. When Forgetting the Password2. When Changing your router or ISP3. After trying all the possible solutions but the problem remains
1. What’s the difference of restore, reboot, and reset?Restore and reboot can be done in the APP. (Advanced->Reboot/Restore). Reset usually means hard reset(factory reset). Reboot: It means to restart the camera. The purpose is to close and reopen the system to refresh. But it won’t delete any settings of the camera. You can set up the Auto-Reboot setting in the Client. System->Maintenance->Auto-RebootRestore: It will delete all the settings of the cameras except for the Wifi, DST, and Timezone. When you are remote from the camera, you can restore the camera in the APP directly.Reset: It will delete all the camera settings. Resetting means erasing and restoring. To reset a camera is to revert it back to the status when it was first purchased. If you have a problem that you can’t solve. You can try to reset the camera.2. Will reset delete all the recordings on the SD card?No, it won’t. It will only reset all the settings. You don’t have to worry about the SD card recording.3. Can I cut the reset button?We don’t recommend doing this. Though you can reboot/restore the camera, you'd have to use that button when the camera connects failed or changes the wifi. This will also void the warranty. You can hide the reset cable with the junction box. This can not only have a neat installation but also can protect the ports from water and damage.
1. For the bullet/dome camera: There is a reset cable on the back of the camera. You need to power off the camera first. Press the Reset button and hold on, then power on the camera while pressing the Reset button. Press the button about 10s will be successfully reset.2. For the Argus series and GO PT: The reset button is next to the SD card slot. You just have to power on the camera first. Press and hold the needle into the reset button for several seconds until you hear the prompt“Factory reset succeeded” or beeping, which means the camera is factory reset successfully. Then release the Reset button.3. For the GO:--Power on the camera first: Open the back cover, take out the battery, and then insert it into the battery container again to make sure that the camera is powered on before the reset.--Insert the reset needle into the reset hole and press and hold for 3-5 seconds until you hear a short piece of music. Then the camera will be reset.4. For the E series: Rotate the lens to find the reset button. Then press this reset button for more than 5s.5. For the NVR: You need to remove the outer case of the NVR to find the button.Step 1. Reboot your device and make sure you can see the live view on the monitor screen.Step 2. Remove the outer casing of the NVR using the screwdriver.Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.Let me know if you have any questions.
Thank you so much for the detailed review!
Hi there, for the PoE version doorbell, you can use three power methods including DC/AC Power/PoE.For the wifi version doorbell, you can use two methods including DC/AC Power.The specification of the power is as follows.
@email_525317533946102 Hi Steve, thank you for your feedback. I will tell your feedback to our wifi camera teams. We will strengthen the wifi test. Because the network issue is very complicated and needs to be compatible with different networks, we need time to work it better. If you encounter any problem, you can contact our support team for help.
@s-phillips_533697934504113 The Beta firmware will come these two weeks. You can stay tuned for our announcement. We need your help to make it better.
The GO PT camera can just take a photo of that location at the time specified if you set up the time-lapse.
@amir-kolahchi_548512805965980 Hi there, if you connect the RLC-811A directly to the RLN8-410-E, the two-way audio and siren are not able to use. If you do want to use these functions, you can connect the camera to a PoE switch, which is under the same router as the NVR. Then you can add the camera both to the NVR and the Reolink APP as a standalone. In this situation, you can use these two functions and record to the NVR at the same time.
@rollso_376624069636309 Hi there, yes, there is no LUMUS firmware on the download center currently. Because it will be easy to download the wrong firmware for the different hardware versions. If you want to get the firmware for LUMUS, you need to contact our support team with the information on the hardware version & current firmware version. Please submit a request here, Submit a request – Reolink Support.
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