Posts made by Reolink Fiona

@upkar-rai_501681022017693 The spotlight of the RLC-812A is designed to be always on. It is not motion-activated. So it can't be set to be motion-activated now.

@jpmoriarty_40816801109 The network ports(HTTP, HTTPS, ONVIF, RTSP) are initially disabled in the firmware v3.1.0.956. You can try to enable it in our PC Client. Settings->Network->Advanced->Port setting

You can know more in this article.
https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804

@hc02225_520896297398435 The videos will also record to the SD card if the camera is connected to the NVR.

If you want to check the videos on the SD card, you can connect the cameras to an additional PoE switch, which is connected under the same router as the NVR. In this situation, you can connect the camera to both APP(as a standalone camera) and the NVR. Then you can check the video on the SD card for the standalone camera on the APP.

@greg_537733373169871 I will try to record the request and forward it to the product team to seek possibilities.

@richard_531051072159938 @double76_378404753371359 Thank you for the feedback. Our tech is optimizing the Client now. We will try to fix it in v8.8. We will also have Client Beta Test before the official release. We will make an announcement at that time.

@martin-kistell_73972976554167 Thank you for the feedback. Our tech is optimizing the Client now. We will try to fix it in v8.8. We will also have Client Beta Test before the official release. We will make an announcement at that time.

@greg_537733373169871 Now we can only use the scene mode in the APP. The Google Assistant can only support the live view now.

@martin-kistell_73972976554167 Thank you for your suggestion. I have forwarded your request to the product team to seek possibilities.

@martin-kistell_73972976554167 Thank you for the good idea. I will forward your request to the team for consideration.

@martin-kistell_73972976554167 @Martin-Kistell_73972976554167
This can be caused by the incompatibilities of the Display Drive on your computer. You can try to upgrade the Display Drive to see if the problem can be solved. If not, you can submit a request, and our tech will help look at this issue, Submit a request – Reolink Support.

The selected testers have been announced! Please check if you have received the email!

@greg_537733373169871 We have the scene mode to set up the home/away mode. You can enable or disable the recording, push, email and siren with this scene mode. You just need to activate the scene mode when you are away and you can control all the cameras/NVRs. But it is not automatic.

You can learn more about the scene mode in this link.
https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@john_331308778770565 The wifi plug will be designed to work with the doorbell first. Then we will make it work with the cameras. The wifi plug will be triggered by the motions/AI. Or it will be triggered when the doorbell is pressed.

Hi everyone, the webhook has been in our evaluation process now. But it may need some time to complete. Thank you for all your feedback. If there is any news, I will let you know.

@kristof @clark The hardware version with V2 is just the new hardware version for the camera. The features are the same as the old hardware version. But for the camera's firmware with hardware version V2, there is no new firmware now.

@yoco007_164526624891019 Thank you for the update. Please continue to talk with our support team and they will feedback on the issue to the Client team and have further check on this issue.

@useless-box-reo_491212164313322 The doorbell will work with the current NVR.

@yoco007_164526624891019 That's abnormal.

Please provide your system information, whether you can playback normal, and on which page do you download the video to the support team to have a further check.

BTW, now the latest firmware version is v3.0.0.0.148. You can check if yours is the latest. Download the latest firmware via Download Center – Reolink.

@kni1m_241437029343391 Thank you for your reply. I will try to forward your request to the team to seek possibilities.

@joseph-chircop_497308027822318 If you have any feedback on the latest APP, you can let me know and I will help contact the team.