Posts made by Reolink Fiona

@warnzie_464572544110774 The doorbell supports 24/7 recording and it will record to the NVR.

@alvaro2 We will sell the camera with the solar panel. As for the working temperature, usually, our camera can work from -10°C to 55°C (14°F to 131°F).

We will also have a bigger solar panel to release. Stay tuned with us!

@mike_184729178919056 Thank you for the suggestion on the mount. I will collect the information and let the product team know.

We will try to improve the zoom and focus function in the future. Thank you for your suggestion.

@nilgestom_535467406897301 The auto-tracking can't set to work as scheduled time now. I will try to transfer your demand to the product team.

@jedi2020_32727772450952 @caw81677_481398734471350 @Jedi2020_32727772450952
Thank you for your reply. We also have a plan to add a floodlight to the DUO camera.

@nyc-pilot_226659222425764 Have you tried to turn off the DST time setting? If it can't work, please submit a request here, Submit a request – Reolink Support.

@martycam_287664058826995 The doorbell supports ONVIF. So it can work with the Synology.

@eadsg_516757952897199 The battery cameras only have one account. You can try to change your password if you no longer need to share with them.

@kni1m_241437029343391
You can use a camera with an FTP function. You can set the interval of the image upload in the FTP settings. All our PoE cameras and Wifi cameras(excluding the battery ones) support the FTP function. You can tell us more requirements for your cameras.

@mathieu_526501045481697 Please try to contact our support team and we will help check if there is the latest firmware for the hardware version of your E1 camera. Submit a request – Reolink Support

@fred_d26_439963892838638 @robert-leyzerovich_519547077562499 Hi there, because there is no stock for the RLC-823A now, we hide the page for a short time. The RLC-823A and RLC-823A 16X are two independent products.

@warnzie_464572544110774
Thank you for your suggestions. For point 2, the NVR will be able to hide the 8MP HD and other icons with the next NVR firmware. It will come soon. I will make an announcement when it is released.

@jedi2020_32727772450952 I will try to forward your request to the Client team to seek possibilities.

@imcneill_467871306096807 Hi, now the Argus 3 pro will record all types of motion in Cloud. The recording schedule can only work for the SD card now.

We have a plan to add a schedule set on the Cloud service setting page. If there is any news, I will let you know.

@rlinfo_446952880496792 I have contacted the web team to add access for the users to correct the information. Thank you for your feedback. And you can also tell me the info if you want to update the application information.

@l-taylor100_534634070192372
The RLC-823A can work with RLN8-410-E. But RLN8-410-E doesn't support the AI function(person/vehicle detection) of the cameras. If you want to use the AI function, you can connect a PoE switch under the same router as the NVR and connect the cameras to the PoE switch. Then you can connect the camera as a standalone camera and use the AI function on the APP.

@robert-leyzerovich_519547077562499
Thanks for the response. Now only the camera TrackMix has the auto-tracking with auto-zoom now. Its motor is different from the RLC-823A.

For the feedback on the RLC-823 auto-tracking, I will send the videos to the tech for further improvement. Can you offer the videos in clear mode and add it to the Drive? Thank you so much!

@jpennington_305452754170002

Can you try to create different user accounts for the NVR and share them with others?
https://support.reolink.com/hc/en-us/articles/900000780043-Introduction-for-User-Account-Types-of-Reolink-NVRs

Besides, there are some maximum users number limits. You can read the table in this link to check if the online users is out of the limit.
https://support.reolink.com/hc/en-us/articles/360008742233-Maximum-Online-Users-for-Live-Viewing-the-Camera-at-the-Same-Time-

@rdesa380_467239312806139
Thank you for this good idea. I will tell this to our product team to evaluate.