Posts made by Reolink Fiona

@zalmaflash_316143213592812 Hi there, you can upgrade your NVR firmware directly on the NVR monitor that is connected to the NVR. Then you can input the UID and password of the NVR on the Client. Finally, you can connect the NVR to the Client.

@john_350143387672724 There is a newer version. You can submit a request here to get a newer version to upgrade, Submit a request – Reolink Support.

@jan-schoot_62575657409 Our E1 Pro doesn't support viewing via a Web browser. It is not about the hardware or firmware issue. What's your hardware version?

@faasio82_480971996033257 You can download the old firmware on our download center. https://reolink.com/download-center/

For some false alerts, they can be filtered by the alarm settings. If you still receive many false alerts, you can contact our support team to see if the settings can be optimized. Submit a request – Reolink Support

@franckk119 Our KEEN will have invisible IR light and a special bracket for the KEEN Ranger PT! Please stay tuned with us and we will give more details about the KEEN Ranger PT. I will forward all your feedback to the product team to seek possibilities.

Hey guys!
 
As I introduced yesterday, KEEN Ranger PT will be the first product of KEEN. Today I would like to show you the KEEN Ranger PT in more detail!
 
KEEN Ranger PT is the First-Ever Pan/Tilt 4G Trail Camera with 360°view and 2K Live Streaming. View this video to see more!

@ra44 The RLC-823A 16X is a camera with 16X optical zoom. It is the upgraded version of the RLC-823A.

The TrackMix is an 8MP Dual lens camera.

@josh-89_540879894098156 You can use the scene mode on our APP and set up the Home/Away mode. Know more here, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App.

@sierraayuso_523849046360230 @mike_540802206654672 @sasuke There is some firmware not listed on the download center because of the data rearrangement. I will ask our colleague to upload them.

@derek-kemppainen_470050536222935 The 8.8 Client will be available in these two months. Please stay tuned with us! We will have Beta Test in our Community too.

@zalmaflash_316143213592812 You can try to upgrade your NVR with the latest firmware. You can download the firmware v3.0.0.159_21122405 below.
For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

@ken For the PoE can Wifi wired camera have the pre-record function. You can find the pre-motion record setting on the Record setting.

For the battery camera, there is no pre-motion record if the camera is in standby mode. There is not enough time to activate the camera before the motion detection. If the battery camera is in active mode and detects the motions, it can support a pre-motion record.

@psmith_533024142377207 Sorry for the issue. Our technical staff would like to have a further check on this issue. Please submit a request here, Submit a request – Reolink Support.

@crimp-on_62210811129 Thank you for the feedback. Usually, it will show the firmware update time, where it was put or updated on the download center. The firmware of the RLC-510WA has just been updated and uploaded to the download center.

@tony2-0_370617575559320 The snapshot usually records the current date now. I will try to let our team to evaluate this request to seek possibilities.

I am so sorry for this. You can contact our support team and they will have a further check for you. Submit a request – Reolink Support

@chuck_529633235447953 If your phone is Android, you can find it according to this guide.
https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

@joseph-chircop_497308027822318 This new version is mainly to fix the bugs of the previous APP and adapt to some new camera models like TrackMix.

Thank you for the feedback. For the first problem you mentioned, can you send a video to our support team? Submit a request – Reolink Support
Our APP team would like to have a further check.

@joseph-chircop_497308027822318 Thank you for your good suggestion. I will try to tell this to our product team to seek possibilities.