Posts made by Reolink Fiona

@big_ted Thank you for the tips. When we have more FAQ articles, we will consider adding it.

@martinbarrett_533327547867360 There is no plan in a short time. I will record your demand for this.

@skylergibson3_537253607686392 Can it be normal when it is on the NVR monitor?
You can also choose the video type by clicking the motion type.

@alna1957_176584011980994 Yes, The RLC-520A camera can work with your RLN8-410 NVR. But the NVR with the hardware version H3MB02/H3MB16 doesn't support the person/vehicle detection(AI) of the camera. You can know more about the different NVR versions and their functions here, https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs.

@merrel-alford_533790955049088 Take your SIM card and insert it again to make sure it contacts to the camera properly. If it can't work, you can try to reset the camera and try to connect to the network again. You can also check the LED status and troubleshoot according to the table accordingly here, https://support.reolink.com/hc/en-us/articles/360013701133-Reolink-Go-Failed-to-Connect-to-the-Network.

@jan_238138857447653 Yes, our doorbell supports ONVIF.

@charles1 Reolink NVR can support 19 users and 1 admin (default).

If you want to know more about how to add the accounts, you can click here to learn more, https://support.reolink.com/hc/en-us/articles/900004563403-How-to-Add-User-Accounts-via-Reolink-PoE-NVR-New-UI-.

@yoco007_164526624891019 For the download issue, our tech would like to have a further check. They will try to help look at this issue. Would you mind submitting a request here, Submit a request – Reolink Support.

@clif99_536560945828046
Do you add the cameras via UID? You can also try to connect your camera with another cable.

Unlike the previous version client( V7.2.2.20 or V7.2.2.33), the new Client ( Version: 8.1.20 or the beta version) doesn't have the quantity limits of cameras or NVRs. That's to say you can add as many as you like to this version of Client. For the previous version client, the quantity is limited to 32.

The RLC-510A only supports H.264. If you failed to find the camera in Blue Iris, it might be because the network ports haven't been enabled. It is default disabled with the v3.1.0764 or later firmware version. Please find it via network setting->Advanced->network ports. This can be done via the browser.
https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804

@yoco007_164526624891019 What's your Client version? Do you always meet this 87% freeze problem whatever length you download? You can tell me more.

I feel your excitement about our new products! To show gratitude, I apply an extra 5% discount for one more week.
Finally, you can buy some cameras at 15% off with this coupon.
Special gift for our Community. Limited used! Hurry up to buy!

Coupon: reoso5offc
Expired on May 30th at 23:59 (local time)
Countries: All
Buy it here, https://bit.ly/3wK6mKB.

Edit: Most products(not all) are 10% off on site and you can get an extra 5% discount. In total, it is 15%. Sorry for the misunderstanding. I will try to get more benefits for our Community.

@t-maciek_382830390239374 I have feedbacked this to the R & D team. I will continue to collect your requests.

@sang_460267833086085 Can you check what's your firmware version now? The latest version is v3.0.0.819. If it is not the latest, you can submit a request here(Submit a request – Reolink Support) and we will push the firmware to you asap.

Q1: Can I add Wifi cameras to the NVR?
Yes, as long as you can connect the Wifi cameras and the NVR on the same LAN.
If the wifi camera is not initialized, you can connect the camera using the ethernet cable but you need to power the Wifi camera with the DC power adapter.
If the wifi camera has been initialized, after you add it in LAN, you may need to input the password.





 
 
Q2: How to reorder the NVR cameras/delete the cameras/change the camera names on the NVR on Client?
These questions are asked by many users if they connect their NVR to the PC Client. To solve the problem, you need to manage the channels(Go to the menu of the NVR->Channel->Channel Management) on the NVR monitor. It is not possible to reorder/delete the cameras on the Client now.
 
If you want to know more about how to delete/change the channels, you can click this article to learn more.

After changing the channels, we suggest deleting the NVR and then adding it back to the Client. Because if you change the NVR channels, this will affect the capability set. It is better to refresh the connection between the NVR and the Client.
 
 
Q3: How to clean up the disconnected channel names of the NVR on the Client?
Some users may find that the old names of the channels are still on the Client even after they delete the offline channels on the NVR. This is because the Client will save the last names of that channel before it disconnects.
 
To reset the names of the cameras, you can try to delete the NVR and then add it back to the Client.

 
 
Q4: What should I do if the Reolink logo is stuck on the screen when I first start the NVR?
That can be the issue of the HDD or insufficient voltage. If you meet the stuck logo on the NVR monitor, you can try to check it as follows.

(1) Unplug the HDD and check if the NVR will power on when no HDD is in. You may open the NVR housing and follow the below picture to unplug the HDD.


(2) Unplug the cameras connected to the NVR and check if the NVR can boot up.

(3) If it still can’t work, please try to contact our support team for help. You can submit a request here, Submit a request – Reolink Support.
 
 
Q5: What should I do if the Alarm Settings of the NVR cameras failed to load on the Client?
If the “detection alarm” setting of the NVR failed to load on the Client or APP, please try to upgrade your NVR with the latest firmware, v3.0.0.159_21122405(Listed below) or later new version. This is caused by the incompatibilities issue between the NVR firmware and the software.


Download the firmware v3.0.0.159_21122405 below.
1. For RLN8-410 with hardware version N2BM02/H3MB18: 
https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing 

2. For RLN8-410 with hardware version N3MB01: 
https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing 

3. For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing 
 
Please let me know if you have more additions to the FAQ. 

@susan3032_380585248690379 As for the Cloud account, different users can use the same Cloud account but they will own the same permission.
One camera can just be bound with one account.

@susan3032_380585248690379
As for the Cloud account, different users can use the same Cloud account but they will own the same permission.
One camera can just be bound with one account.

@aglader85_450503121047736
You can know about our API file here, https://www.reddit.com/r/reolinkcam/comments/rd847e/reolink_camera_api_user_guide_dec10_2021/.

@ricardo-testino_535847241146604
For the new hardware versions( H3MB18& N2MB02& N3MB01) 4k version 8 channel NVR system, the single HDD capacity is up to 6TB, in total up to 12 TB.

You can know how to expand the HDD capacity in this article, https://support.reolink.com/hc/en-us/articles/360005091374-How-to-Expand-the-Capacity-of-Reolink-NVRs.

@blue_436972999766237 Yes, it will work with the current NVR.

@blue_436972999766237 The IR distance will be up to 80 meters.