Posts made by Reolink Fiona

@imcneill_467871306096807
The Argus 3 pro will detect any motions using the PIR and then the algorithm will recognize the person/vehicle. If you would like to trigger the detection and recording, you need to activate the PIR. To get more specific detection, you can try to adjust the sensitivity and object size.

@email_525317533946102 You can keep in contact with our support team and they will help with this.

@maurice-field_532270522212542 To have a further check, you can submit a request here, Submit a request – Reolink Support. Our tech will help look at this specific case.

@bocephus_371391602962608
Thank you for your work and understanding. I have contacted our support team and they will help with this case.

@seb_526812765704330 We have a plan to add the rich notification feature. If there is any news, I will let you know.

@philippe Thank you for the feedback on the reversing vehicle. You can offer us a video of the reversing video in the clear mode for us on google drive if possible. We will use the video to do more tests.

@jedi2020_32727772450952 Yes, for the Trackmix, we will add the pet detection to it. The pet detection is also on beta on the 4K camera.

@nyc-pilot_226659222425764 What's your APP version now? IOS or Android?

You can also try to synchronize the time on our PC Client. It may be related to the DST setting.

@yofiveoh_476071468032204
We do have a plan for the integration of the NVR and Alexa. But it is not a plan for a short time. If you do want to do this, you can try to add an addition PoE switch to connect the camera as a standalone camera. Here is a guide for this method, https://community.reolink.com/topic/3217/three-steps-to-connect-the-reolink-cameras-under-nvr-to-google-google-assistant-alexa.

@maurice-field_532270522212542 You may need to upgrade the firmware of the camera. You can upgrade your camera on your NVR monitor.


If you want to find the firmware for the N3MB01, you need to click the drop-down box.

@email_525317533946102 You can try to reset the Argus eco or restart the router and try to connect again.

@bocephus_371391602962608
What problem do you meet with the product registration? You can click here to register the product, https://reolink.com/product-registration/. If it does not work, you can give me some screenshots to check.

Sometimes the seal is open because of the customs inspection. If you think that it is opened in an abnormal way, you can contact our support team and we will help. Submit a request – Reolink Support

@robert-leyzerovich_519547077562499
Hi there, we are still improving the auto-tracking of the RLC-823A. What's your firmware version of your RLC-823A cameras now? You can upgrade them with the firmware v3.1.0.956_22041511. Download the new firmware here, Download Center – Reolink.
If you have any new feedback, you can continue to feedback to us. Then we will transfer it to the our R & D team to see if it can be improved.

For the Trackmix, when it tracks, you can see the zoom capture in the second window. There are dual lenses, Telephoto, and short telephoto lenses.

I have recontacted the support team to deal with this article. Thank you so much for your feedback.

@katedoyle1298_533978915418275 It can't be realized now. If you have an NVR, you can also delete certain videos on the NVR monitor. I will transfer your request to the product team to seek possibilities.

@jedi2020_32727772450952 We have Picture in Picture function for Android APP now. But the IOS can't realize this feature with our device now. We will still keep following this feature.

@jedi2020_32727772450952 It will support person and vehicle detection. We will add the pet detection on Trackmix too. But the pet detection is still on Beta stage. We will try to make it better.

@robert-leyzerovich_519547077562499
Hi there, we are still improving the auto-tracking of the RLC-823A. What's your firmware version of your RLC-823A cameras now? You can upgrade them with the firmware v3.1.0.956_22041511. Download the new firmware here, Download Center – Reolink.
If you have any new feedback, you can continue to feedback to us. Then we will transfer it to the our R & D team to see if it can be improved.

For the Trackmix, when it tracks, you can see the zoom capture in the second window. There are dual lenses, Telephoto, and short telephoto lenses.

I have recontacted the support team to deal with this article. Thank you so much for your feedback.

This camera is a 4k smart PTZ Dual camera with a mixed auto track.

How does it show?
When a person or car is captured, the camera auto tracks it in both the zoomed mode and the overall view. You can view both captures on the APP.
There will be wifi, PoE, 4G, and battery wifi versions.

Now you can join the PoE and Wifi version test!

You can know more specifications and apply for the trial via https://bit.ly/3MsX0bB. 

@maurice-field_532270522212542
You can try to upgrade the RLC-510A firmware with the latest firmware v3.1.0.951_22041567. You can download the new firmware here, Download Center – Reolink.

Also, you can adjust the display setting.

@gfallison2_533014660358334
Now if you want to delete the videos on the SD card on the APP, you can only format the card. If you want to delete certain videos, you may need to take out the SD card to delete them on the PC.