Posts made by Reolink Fiona

@jerry-king_217223917490410 Hi Jerry, what's your firmware version now? If you upgrade your camera with the latest firmware, the camera will not go 360°. Now it will go with the shortest routine. You can download the firmware here, Download Center – Reolink.

@wrathchild_34 Hi there, I have helped contacted our support team. You can also send an email to them to know the latest news on this issue.

@emailofdavid_331556421193905 Thank you for your review! It is very helpful!

@themanwiththecam What's the firmware version of your cameras? Can you check if you have enabled the network ports? You can read this article to enable the network ports, https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804.

@faasio82_480971996033257
We have the following black version Wifi camera now. You can have a look.

RLC-410W: https://reolink.com/product/rlc-410w/

E1-Pro: https://reolink.com/product/e1-pro/

Argus 3 pro: https://reolink.com/product/argus-3-pro/

Argus eco: https://reolink.com/product/argus-eco/

We have the Argus PT 4MP black version on test now. If there is any news, I will let you know.

Hi, FTP users,
 
If you have upgraded your AI camera with the latest firmware v3.1.0.764, you may find that there is a new button named “FTPS Only” when you configure the FTP.

 
In our new firmware, the camera supports the FTPS, the encrypted FTP. Uploading the file via the FTPS can better secure your uploading files.
 
How does this “FTPS only” button work?
Our camera always connects via FTPS first. If you enable “FTPS only”, the camera will only connect to the server via FTPS. If you disable this button, the camera will connect to the server via FTPS first. If your server doesn’t support FTPS, the camera will switch to plain FTP.
 
FTP test failed or upload failed
If you meet situations like FTP test failed or upload failed with this new firmware v3.1.0.764, you can try to check if your server supports FTPS. If your server supports FTPS, but it failed in the new firmware and succeeds in the old firmware, you can check if you have configured TLS on your FTP server. With the old firmware, you don’t need to configure TLS.
 
Some cameras can’t switch back to plain FTP after FTPS failed, this may be about the server encryption issue. In this situation, you can submit a ticket, and our tech will have a further check on this issue. Submit a request – Reolink Support
 
What can I do if I want the highest level of security not only for my account but also for files?
Besides enabling the "FTPS only", you need to force the camera to use "PROT P" on your server. But you should know that this may result in higher power consumption.
 
If you have any problems or suggestions, you can let me know.
 

@prstart_303409986990269 We also have 36-channel NVR pre-order now! For your request, you can contact our B2B team.

You can submit a request on this page, Become a Business Partner of Reolink. Our colleague will reply to you asap.

@pdownes2001_384636162646205 Stay tuned with us to know the latest news for the new firmware!

@pdownes2001_384636162646205 News: We will add the FTP function to the Argus PT 4MP in the future!

@henry-mosley_491128824144103 What do you mean by connecting the camera to video chat? Our camera doesn't support this feature now. Can you post more details to me?

@liam_93721152131241 If you still can't produce a time-lapse. You can submit a ticket and our tech will try to check this issue. Submit a request – Reolink Support

@clark_463039665144015 Thank you for your idea! I will transfer this to our product team for possibilities.

@zalmaflash_316143213592812 You can reset your NVR by pressing the reset button. Read this article for help, https://support.reolink.com/hc/en-us/articles/900000593463.

@lbs2reolink Thank you! I will forward your request to the Client team to seek possibilities.

@tim-weidenhaft_232955317285115 Thank you for your detailed review! It is helpful.

@ramms_119_396004748976341 Thank you for your feedback. Our team will look at this issue.

@dg Do you mean that the video is still freezing on this version 8.7.2?

@lbs2reolink Hi there, you can drag the camera to arrange the camera order on the preview screen.

@lbs2reolink Yes, it is the latest firmware for the E1 Outdoor.

@pdownes2001_384636162646205
Thank you for your detailed review！

When you install the camera to the positions, you can post any great pictures or videos like the installation of the camera, captures, time-lapse, and so on.