Posts made by Reolink Fiona

@brian-nielsen_442682315796643 Thank you so much for your support! We will keep on working better.

@cassinni_521679627063443
We suggest protecting all the ports from water. You can also try to use the junction box to protect the ports.
B10: https://store.reolink.com/accessories/#junction-box-b10
D20: https://store.reolink.com/accessories/#junction-box-d20

@mike-rothert_521477997183209 @Crimp-On_62210811129
If you have the firmware v3.1.0494 or later, there is a setting "alarm delay". You can set the alarm delay time. Then it will filter out this kind of false alert like switching from day to night vision.

@candacesirianni_523785854226598
We recommend the following service providers in Canada to you, Rogers, Vidéotron, Freedom Mobile, SaskTel, and Fido. If you still meet problems, please send a video of the setup and your SIM card information to our support team. Our technical staff will try to help. Submit a request – Reolink Support

@pdownes2001_384636162646205 Thank you for your video. You can also send me the video in clear mode via email.

@ramms_119_396004748976341
I would like to confirm your situation.

Day and night>>Set to Auto
When the LED met alarms, it shined but the camera is still in black and white.

If so, our tech would like to check more. You can see your Community chat.

@sebastian-kaiser_510958919348405 We will push the firmware to you in one week. You can enable the Auto upgrade and wait for the push.

@jean-landeroin_308919895175421 Hi there, the camera will only record when there are alarms. If the camera missed the alarms, you can try to upgrade your firmware. You can send your device info to us here and we will push new firmware to you. https://community.reolink.com/topic/3162/new-firmware-for-argus-3-pro-ai-detection-optimization-and-more

@baha254_260071233011842 Do you meet any problems when you connect your camera to the router? What's your camera model? Which step do you stick in? You can tell me more details or give me some pictures.

@faasio82_480971996033257 All the wifi cameras including the battery ones can use the power adapter to charge. Do I misunderstand your point? If so, please let me know!

@fred-baty_515681581932683 Hi friend, there is no ETA now. If there is any news, I will let you know!

@meganfox1906_523651577610427 Hi there, have you upgraded the firmware in the above comment?

@t-maciek_382830390239374 This is our API file. Can you check? https://www.reddit.com/r/reolinkcam/comments/rd847e/reolink_camera_api_user_guide_dec10_2021/

For Models: 810A/820A/510A/520A/811A/511WA/823A/822A

Download via https://bit.ly/38WSF1f. 

What’s New：
1. Upgraded ONVIF protocol to version 21.06 (Support H.265 encoding).
 
2. Added the Fixed Frame Rate setting (Available in Web and PC Client v8.7.3)

• If you choose on(fluency first), the frames will be fixed and not be automatically adjusted for night vision.
• If you choose off(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.

When you meet the problem of the smearing image or missed AI alarms, you can choose to enable the fixed rate.
 

 
3. Added the Iframe multiplier selection(GOP multiplier selection)
What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames, or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames, or 1 second.
 
How to set interframe space? In our Client, interframe space is to set the number of frames between two iframes. You can choose the multiple of the frames for both clear and fluent modes. 1X means one multiple of the frames rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames.
 
The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. If you think your picture quality is not good enough, you can adjust the interframe space settings.
 

 
4. Added the “illegal login lockout” setting to the user management setting.
After several failed attempts of the password, the account will be temporarily locked out for a few minutes.
 

 
5. Added soft photosensitive day/night switching strategy and soft photosensitive sensitivity design.
 
6. Upgraded AI model, reduced night false alarms and missed alarms.
 
7. After disabling UID, the function of push notification will be disabled synchronously.
 
Fixed：

1. Fixed that FTP parameters do not work under WEB access.
2. Fixed the issue of no audio output on some platforms using ONVIF.
3. Fixed Threshold adjustment configuration failed to save issue.
4. Fixed FTP-related bugs.
5. Fixed Email-related bugs.
6. Modified the copywriting for the Display window.

 
Work with Web and Desktop Client V.8.7.3 (Available soon）
 
Tell me what you think!

@wrathchild_34 Hi there, what's your Client version? You can click this to download the latest Client, App & Client - Reolink.

For the camera firmware, you can also check what's your firmware version of your RLC-823A now. The latest version is v3.1.0804. You can download it here, Download Center – Reolink.

If the problem still exists, please provide the video in the wrong format to our support team. Submit a request – Reolink Support
We will try to help.

@chet8564_478569473831167 @jerry-king_217223917490410
What's the firmware version of your camera? You can try to upgrade your camera firmware to this version. Please read this article to download the new firmware, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization-updated-guard-point-issue-solved/32.

@ramms_119_396004748976341
Please check the day and night setting in the "display". You can set it to color or Auto.

If it can't work, please click the "Advanced", you will find a setting "Black & White and Color Switching Threshold". You can try to adjust the setting according to your need. You may need to change the day & night mode after you change the threshold.

@jehandley_272473547161739 Do you upgrade your NVR via the PC Client or monitor? If you use the PC Client, you can try to check if you have the latest version Client. Please download the Client here, App & Client - Reolink. If it still can't work, please use the monitor to update.

If you use the NVR monitor, you can restart the NVR and try to update it again.

Here is the guide for the upgrade, https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs.

@faasio82_480971996033257
Argus 3 pro and Argus eco are wireless cameras. You can have a look.

Argus 3 pro: https://reolink.com/product/argus-3-pro/

Argus eco: https://reolink.com/product/argus-eco/

@gpstrack3ra_509950293151997
Usually, when you click the push notification within 2 minutes, it will take you to the live view page. If you click the push after 2 mins, it will take you to the playback page.