Posts made by Reolink Fiona

@liam_93721152131241 If you need to insert picture on the forum, you can only upload from the local file now. Click here to upload the file.


For the email notification, I have told our engineer to look at this issue. You can only receive the online notification now.

The timelapse needs time to generate the file. So you can see the video after the end time. You can also see the generated file time when the time-lapse is generating.

View the generating video:
When the timelapse is generated for some time and it has shown the generated file time, you can tap the "view" to preview the video.

Download the whole video:
If you finish the video(you can check if the video has shown the generated file time), before downloading the video in the gallery, caching the file is required.

This video is for your reference, https://support.reolink.com/hc/en-us/articles/4409091123481-How-to-Set-up-the-Time-Lapse-Feature-and-Playback-the-Time-Lapse-Video-via-Reolink-App-Video-.

If you still have a problem, you can submit a request here, Submit a request – Reolink Support.

@tomcrean The SD card needs to be FAT32 format. Maybe it is also related to the SD card fault or it is not compatible with the camera. You can try to use another SD card. If you meet such a problem again, our tech will help look at this specific case. Submit a request – Reolink Support

In Client v.8.7.1, the default stream mode is fixed-set. Under single-camera preview, the stream mode is set to Balanced. Under multiple-camera preview, the stream mode is set to Fluent.

From the users’ feedback on the last update, we know that many users would like to keep the video in the clear mode under a single-camera preview. So in Client v8.7.2, we have changed it to save the stream mode settings. If you view it in clear mode before, the Client will remember your setting. When you restart the Client, it will be still in clear mode.
 
Download the Client here:
Windows:
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.2.exe
MAC:
https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.2.dmg
 
What’s New:
 
1. Changed to save the stream mode setting under the single-camera preview
The Client will save the stream mode under single-camera preview after you restart the Client. No need to manually change the stream mode now.
 
2. Added the thumbnail display to the playback page and download window
In order to make the playback and download easier and more user-friendly, we add the thumbnail display on the playback page (only available for single-camera playback) and download window. You may need to click the arrow beside the camera name in the bottom left.





 

3. Supported siren setting of the NVR
Now you can enable the siren and schedule on the PC Client. You can also enable the siren setting on our NVR monitor and APP. If you can’t find this setting, you can upgrade your NVR with this firmware (v3.0.0.159_21122405).
 
For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing 
 
For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing 
 
For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing 


 

4. Added 2, 13, 14, 32 windows to the display layout

 

5. Added the “illegal login lockout” setting to the user management setting
After several failed attempts of the password, the account will be temporarily locked out for a few minutes. (This function is not available for the current available firmware on the download center now. It will be available in the future update.)

 

6. Added the “reset all settings” to display setting page

 

7. Added the recorded time display when having a manual record

 

8. Optimized the UI and fixed other known issues
 
If you have any feedback or questions, please comment below.
 
 
 

@kellen-hopwood_514298325201052
Thank you for your all suggestions. I will record it and forward it to our product team.

For the latest API user guide, you can also read it via this link, https://www.reddit.com/r/reolinkcam/comments/rd847e/reolink_camera_api_user_guide_dec10_2021/.

@patrick-finegan_383691478417631 Thank you for your detailed suggestions. I will forward it to the product team to seek possibilities.

@mrrobertotaylor Thank you for your info. Because there are different system info for the same model, so we may need the system info of the camera. You can find it on the NVR monitor. Read this article for a guide, https://support.reolink.com/hc/en-us/articles/360005236253-How-to-Find-out-System-Information-via-Reolink-PoE-NVR.

@paulweiss_521058644095113 To update the NVR, you can also try to update it from the NVR monitor. In the NVR monitor, you can use a USB to update the firmware.
Here is the guide, https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs.

@john_520498202652923 For this camera issue, it may need our support team for further check. You can submit a request here, Submit a request – Reolink Support.

@chrisesi_391603332976805 Now it doesn't support. But the Argus 3 pro will support FTP in the future. It is on schedule. Stay tuned!

@boblamb744_520635480985848 Thank you for your reply. The live view time may be also related to the display setting you set. If you view the camera in sub-stream mode, it can view longer. You can click this article for more info, https://support.reolink.com/hc/en-us/articles/360008997773-How-Much-Data-Does-Reolink-Go-Series-Need-in-Normal-Usage.

@liam_93721152131241
1. The PC Client doesn't have the time-lapse function now. It will be available in Client version 8.8.

2. If you click the "view", it will not break the video. Could you please give me a screenshot of the timelapse settings?

What's your APP version? Android or IOS? When you finish the time-lapse, what's the message meaning the nothing？

3. For the email notification, you can check the setting on your personal setting.

@tomcrean Can you try to change another SD card? It may be related to the SD card. When the SD card needs to be formatted, you can also try to reboot your camera to see if it can be recovered. If it can't help, you can try to submit a request here, Submit a request – Reolink Support. Our tech will help you have a further check.

@haleyeah64_520713375768739 We don't have this function now. And we also consider the situation of too many motions from several cameras at the same time. Thank you for your suggestion and I will forward it to the team to seek possibilities.

@joparee1_491610744918175 It is caused by the supply chain shortage. It will come soon. We will keep update the latest news. When there is any news, I will make an announcement!

@christophe-qfcs_519881085747390 Thank you for your test. For the false alert video, you can send it to me via the Private Chat on the Community. I will forward it to our R & D team to improve the detection.

For the motion tagging function, there is a scheduled plan to add it. But now there is no estimated date now.

@bessetteiris_341264560222440 Can you try to reset your camera? Then you can connect the camera again and create a new password.
Here is the guide, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

@greg-cormier_442034107277561 Nice update!

@ttran_519495326584985
It may be related to the firmware or hardware fault. You can try to contact our support team for further check. You can submit a request here, Submit a request – Reolink Support.

@pmtrebs_519797135175835
For the E1 Pro, there are different hardware versions. You can find the latest firmware for the E1 Pro on our download center. You may need to click this box to choose the firmware.



For the wifi issue, you can submit a request here, Submit a request – Reolink Support. Our technical staff will help for a further check.

Updated on August 12th, 2022:
Our NVR is a 36-channel NVR. If you are interested into the 36 channel NVR, you can preorder it now.
https://reolink.com/product/rln36/

@kdgordon44_313186798092489 There is no estimated date now. When there is any news, I will let you know. Thank you for your waiting!