Posts made by Reolink Fiona

@lbs2reolink Now in the Client, we don't have the timelapse function now. So you can't download the file to the PC now. You can also take out your SD card and you can view the timelapse in the PC with the SD card.

@cabinfrank1953_483561354248353
Hi there, do you mean the Argus PT Pro? The Argus PT pro is with a 2.5 dbi antenna. The interface connector is SMA.

@neil_chaplin_is_450076909830276 Hi Neil, our engineer is still looking at this issue. If there is any news, I will let you know.

@two-savedbygrace_334445653721222
Thank you so much for your detailed review. You can also add some pictures or videos to the review to share with us.

@lbs2reolink The EU Cloud is still under construction. If there is any news about the EU Cloud, we will make an announcement. Stay tuned with us.

@mailforout_514300689522859
Hi there, may I know what's your camera model and system information?

@adrien-wolff_518798940323976
For the delay detection of the Argus 3 pro, we have optimized the firmware to detect better. You can have a look at the Argus 3 pro firmware here, https://community.reolink.com/topic/3162/new-firmware-for-argus-3-pro-ai-detection-optimization-and-more.

What's more, the detection will be related to the PIR angle and sensitivity. You can position the camera in a proper place. Get more tips here, https://support.reolink.com/hc/en-us/articles/360012769173-How-to-Position-Your-Battery-Powered-Reolink-Camera-Properly.

@cwleth_495534361215110
We don't have the completed product photo to show now. Here is a sketch of the doorbell on our roadmap. You can have a look.

@bill-doria Hi Bill, if you want to have the snapshot, you can click this icon directly to record the snapshot. You don't need to pause the video. It will record fast.

@john_350143387672724 Thank you so much for your update!

@mrrobertotaylor
Thank you for your info. It seems that you have connected your camera to the NVR. For the system info of the camera under the NVR, you may need to find it on the NVR monitor. Read this article for guide, https://support.reolink.com/hc/en-us/articles/360005236253-How-to-Find-out-System-Information-via-Reolink-PoE-NVR.

Thank you for your understanding.

@ivor_499702083281112
We recommend the following SIM card provider for Ireland, Vodafone (4G LTE ONLY), Three (4G LTE ONLY). If you still have a problem, you can join our FB Group to discuss it with our Reolinkers. Reolink Camera Community | Facebook

@juan06zaragoza_406033918103721 Because of the production delay, the doorbell maybe not be available in May. When there is any news, we will make an announcement. Thank you for your understanding!

@honcho72_97475157299403
Hi there, you can disable the watermark from the view in the setting. Display>>watermark

@danieleickmeier_517689094492359
Hi there, could you please tell me your camera model and system information? You can tell us your request.

You can follow this guide to find the system info, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.

@ramms_119_396004748976341
For the notification problem, the APP will take you to the live view within 2 minutes. It will take you to the playback page after 2 mins. It is the design. 

For the iframe firmware, we have removed it from the new firmware because it has affected the night image quality. If you do want to have the firmware with the iframe, you can contact our support team for the beta firmware. You can submit a request here, Submit a request – Reolink Support.

@mbzt_424281994174717 @thomas-altmann_517642932273395
Thank you for the suggestions. I will record your request for evaluation.

Currently, you can connect our PoE cameras and Wifi wired cameras to the Google Assistant/Alexa. But for the cameras under the NVR, it is not possible at the moment.
 
If you do want to live view on the Google Home/Alexa for the cameras under NVR, use a PoE switch and you can realize this.

Three Steps to Connect the Reolink Cameras under NVR to Google Assistant/Alexa

 
1. Connect a PoE switch to the same router that your NVR is connected to first. Then connect your camera under the PoE switch.

 
2. Add the cameras to the APP and NVR
For the APP:
You can scan the device in LAN or scan the UID code of the cameras and add the cameras to the APP.
 
For the NVR:
To add the cameras to the NVR, you may need to enable the “Auto-add” on the NVR monitor. You can follow this article to enable the function.
https://support.reolink.com/hc/en-us/articles/900004499443-How-to-Enable-Disable-Auto-Add-Via-Reolink-PoE-NVR-New-UI- 

 
3. Connect the standalone cameras to the Google Assistant/Alexa in the APP.
Google Home:
https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home 
Alexa:
https://support.reolink.com/hc/en-us/articles/360037976953-How-to-Add-Reolink-Cameras-to-Amazon-Alexa 
 

 
In this situation, you can both connect the cameras to Google Assistant/Alexa and manage the cameras on the NVR.
 
Note: This method can’t be used for cameras in the NVR kits. 
(Find the NVR kits here: https://store.reolink.com/security-camera-systems/ )
 
Any ideas or suggestions are welcome. If you have any problems, you can leave a comment below.

@gwionspcrepair_517450772013222
What's the firmware version of the NVR and camera? You can try to upgrade the camera with the latest firmware.

You can find the new firmware here, Download Center – Reolink.

You can read this article for the guide to find the new firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

@frankugabi_510326206742710
You can try to upgrade your camera with the latest firmware v3.1.0.0764 version. We have upgraded the AI algorithm to improve detection.

In this new firmware, you can find the setting named "Alarm Delay" or "Object size". You can set the alarm delay time to filter out the alarm that is less than the set time. To set the object size, you can filter out some alarms like snow, insects, or rain.

You can know more details about this firmware in this article, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more/88.

Find the new firmware here, Download Center – Reolink.