Posts made by Reolink Fiona

@harry_517268510953683
Hi, the cameras inside the NVR kit don't have the UID number on the camera. So they can't be viewed remotely. They mainly work with the NVR. You can scan the camera on LAN or use the IP address to add the camera.

@slrosa_61968551993536
The camera has recorded the important moment down!

@mikkel_497633017848022
Can you give me a picture to check? Thank you!

@mdunning_323765759099098 Thank you for your work.

@mwhsmit6_478907306807478 Hi there, the available time is unknown now. When it is available, I will make an announcement. Stay tuned with us!

@maximus Hi there, now our cameras only support Google Home/Alexa. For the camera connected to the NVR, it doesn't support the Smart Home now. You can try to connect the cameras under the NVR if your cameras connect to a PoE switch that is under the same router as the NVR. In this situation, you can connect your cameras to the APP and add it to Google Home/Alexa.

https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home
https://support.reolink.com/hc/en-us/articles/4404570628633-How-to-Add-Reolink-Cameras-to-Amazon-Alexa-Video-

@keemail Please try to restore your camera in your APP. https://support.reolink.com/hc/en-us/articles/360003545494-How-to-Restore-via-Reolink-App

If it still can't work, you can try APP 4.28.08, https://drive.google.com/file/d/1yvKIfwjSMrIOgjmCfwZywUdbjQ5yFHbL/view?usp=sharing.

Enjoy peace of mind with Reolink Argus PT 2K when you are on the road. 

Reolink Argus PT 2K: https://bit.ly/3iQBP6c

: Joseph Pankey

@neil_chaplin_is_450076909830276
Thank you for your test and reply. I have told our engineer about this issue.

For the DST, you can also manually set it on our Client.

@mdunning_323765759099098
For the false alert of the car, you can try to adjust the alarm delay time of the vehicle. For the low action time and the underneath tracking issue, I will forward them to the engineer to check. Could you please give me the video to check? You can give me via the Community chat or put it in the comment.

In this difficult time, we all need to stay safe!

@keemail Hi there, what are your camera models? You can check if the PIR schedule is set in your setting. You can check again. Thank you for your feedback!

You can set up your PIR schedule according to this article, https://support.reolink.com/hc/en-us/articles/360012344054-How-to-Set-up-PIR-Schedule-via-Reolink-App.

@mark_515588894507156 For the RLC-822A, you can rotate it to the angle you want.





Credit: digiblurDIY

@forton-bouw_507380294676638 Thank you for your reply. You can try to submit a request here, Submit a request – Reolink Support. Our technical staff will help you with this specific issue.

@faasio82_480971996033257
Thank you for your feedback. This feature will be limited by our software framework. But we are trying to have a good solution to solve this problem. When there is any news, I will let you know.

@mark_515588894507156
You can install it on the wall but we suggest installing the dome camera on the ceiling. You can read these two articles to know how to install these two kinds of cameras. And you can install it according to your need.
822A：https://support.reolink.com/hc/en-us/articles/360038450694-How-to-Mount-Reolink-Dome-Cameras
842A：https://support.reolink.com/hc/en-us/articles/900000678206

They can be manually rotated to different angles. You can know the max angles in the following pictures

@forton-bouw_507380294676638
Do you add the camera via UID? You can have a check.

@neil_chaplin_is_450076909830276 Do all the pushes take you to the live view? We would like to confirm that.

What version is your APP? Is it Android or IOS? You can update your APP to the latest version.

@reolink2022-03_512771546226825
For the email schedule, the GO camera can't set the schedule now. The Go series with person/vehicle detection will have this function.

For other problems, you can submit a request here, Submit a request – Reolink Support. Our support team will have a further check for you.

@antonio-deluca_370479119540428
You can find your time-lapse video if you have cached the video on the APP.
Follow this path, Android\data\com.mcu.reolink\cache\time_lapse_video.

You can also send your crash file to our support team for help.
Follow this path, /android/data/com.mcu.reolink/files/reolink/crashData/crash.txt.
Submit a request – Reolink Support

@maximus Yes, you can download the clear or fluent video for the NVR.