Posts made by Reolink Fiona

@twobikes22_476805536985222 Hi there, we don't have this door bell now. We will have a video doorbell soon.

@pdownes2001_384636162646205 Thank you for your video!

@reolink-mcacc_515883554820236
Hi there, you can check if you configure the FTP in LAN. You can also check if your firmware is the latest one. The latest firmware for the RLC-520 is v3.0.0.136. You can download it here, https://reolink.com/us/download-center/.

You can check more information here.
https://support.reolink.com/hc/en-us/articles/900002125826-FTP-Test-Failed

If it still can't work, please submit a request here, Submit a request – Reolink Support.

@reolink2022-03_512771546226825
The email uploading may be affected by the 4G signal.

For the timelapse function, could you please send a crash log to our support team? You can find the file in this path, /android/data/com.mcu.reolink/files/reolink/crashData/crash.txt. Please submit the case here, Submit a request – Reolink Support.

@tazzy_423116622815407
After you delete the old model, can you see the settings? If you still can't see the settings, there may some incompatibility for this. I will take this feedback to our APP team.

@pdownes2001_384636162646205
Hi there, thank you for your work. I can't see the video though. For the video, you can put it on youtube/google drive.

For the capture like the owls, you can share on a new post.

@dap623_515899340038333 Hi there, you can look at our wifi camera(including the battery version). Our wifi camera can work in local wifi without internet. But there are some functions not available. You can check out the available functions here, https://support.reolink.com/hc/en-us/articles/360007170094-Can-Reolink-WiFi-Cameras-Work-Without-WiFi-or-Internet-Connection.

Wifi wired cameras: https://store.reolink.com/wifi-security-cameras/
Battery wifi cameras(Argus series): https://store.reolink.com/battery-security-cameras/

@aaron_409453494317228
The RLN8-410-E can still be compatible with our cameras. You can know more about different models NVR supported information here, https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs.

Now the latest firmware of the RLC8-410-E (H3MB16) is v2.0.0.274. You can download it at the following link.
https://home-cdn.reolink.us/wp-content%2Fuploads%2F2020%2F12%2F110806061607673966.7966.zip?download_name=firmware_RLN8_410_E_274_20120701.zip

@justin_280766056054955 For the Reolink DUO WiFi, it doesn't have a PoE port. If you want to have the PoE port, you can look at our DUO PoE, https://reolink.com/product/reolink-duo-poe/.

@rich_510665133166795 Hi there, for the motion tagging function, our team is evaluating it now. When there is any news, we will let you know.

@john-doe_506342755373244
For the release date of the doorbell, it may be later than May. We will release a basic version doorbell first but it is not a battery version. For the battery version, we have a plan for the future.

@neil_chaplin_is_450076909830276
Hi there, for the push notification, if you click the push in 2 mins, it will take you to the live view.
If you click the push after 2 mins, it will take you to the playback page.

The logic is that when you click the push in a short time, you can know what happens in real-time. After a long time, you can know what happened just now.

@tazzy_423116622815407
Hi Tazzy, have you found the setting?

Who's ready to help our test engineer clean up this mess? 

@erik-swedlund_514466126737601 Hi there, there may be some incompatibility issue for our software and the third-party camera. You can also submit a request here, Submit a request – Reolink Support. Our tech will check for you.

@pdownes2001_384636162646205 Thank you so much for your feedback. I have forwarded them to our AI team. Our tech would like to have a mainstream video of the false alerts. Can you share one video with us?

For your animal detection, welcome to share a new post in our Community! It will be great to see that.

@erik-swedlund_514466126737601
The SD card will record the video for mainstream and sub-stream at the same time. We can't set the different resolutions for continuous video and alarm video separately now. Thank you for your feedback.

@yanasaxer_515144883359919
Hi there, what's your APP version now? You can try the Android App 4.29.08, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing.

If it still can't work, you can send your device info to us here and we will push new firmware to you. https://community.reolink.com/topic/3162/new-firmware-for-argus-3-pro-ai-detection-optimization-and-more

@meandmycats_505778557264104
Hi there, we optimize the Argus 2 to Argus 2E. You can have a look here, https://reolink.com/product/argus-2e/.

Thank you for your suggestions for the RLC-542WA battery version. I will record it down.

@rennd05_515275064262831 Hi there, our team is looking at this issue. Sorry for the inconvenience caused. You can submit a request here, Submit a request – Reolink Support. Our tech will help you with the issues. Thank you for your understanding!