Posts made by Reolink Fiona

@matt_466007617667311 Thank you for your waiting! You can also view this article to know more about our Doorbell, https://community.reolink.com/topic/2833/reolink-doorbell-camera-appetizers-here/87. The parameters and release date may be changed.

@sridhar_283777405378721
Hi there, thank you for your suggestion. For the link, you can also send me via the Community Chat.

@kai-may_508790291357847 Thank you so much for your video. We will look at this issue.

@mrrobertotaylor Thank you for your explanation. Please give me the system information of your camera. This is the guide to find the information. https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

Recently, many users report that after upgrading their Reolink AI cameras with the latest firmware v.3.1.0764/v.3.1.0804, they are unable to log in via Web Browser(HTTP, HTTPS) or connect to third-party software(using RTSP, RTMP, ONVIF) like Blue Iris, Synology, or others.

(Learn more about the new AI firmware from this article, https://bit.ly/3NnI9Qj.)

Usually, the connection failure is not caused by a problem with the new firmware. It is because the network ports are default disabled in the new firmware. If you would like to use the network ports, please follow the below steps to enable them.

 
How to enable the network ports(RTSP, RTMP, ONVIF, HTTP, HTTPS)

Go to Camera settings>>Network settings>>Advanced>>Port Settings

Please enable the ports you need and remember to save!

Now, you can check if you can connect successfully.

This update for the port settings is to ensure the safety of the network access. You can decide whether to enable the ports according to your need.

If you have enabled the ports but still can’t log in via Web Browser or connect to the third-party software, please submit a request here, Submit a request – Reolink Support. Our technical staff will have a further check for you.

@tazzy_423116622815407
What camera device do you have in the APP? Some old devices don't support the sound notification settings. You can try to delete some old models and change the sound. Then you can add the cameras back.

@philippe Thank you for your feedback. Could you please offer us a video of the tracking when the person/vehicle passes below?

@kenneth-wallace_514520500895996
Have you enabled the auto-add button on the channel list? For the DHCP setting, you can find it at Network settings>>General/Advanced. Please set the network access to DHCP. If you can't find the setting, you can give me a picture of what your setting shows.

@jandernach_506784507535576
The Argus 3 pro uses the PIR to detect the motion. The detection distance will be related to the sensitivity and PIR angle. You can know more about the distance here, https://support.reolink.com/hc/en-us/articles/900000605283-How-to-Adjust-PIR-Angle.

For the E1 Outdoor, it uses motion detection and AI detection. The distance for the AI detection is up to 10 meters.

The RLC-823A and RLC-523WA also use motion detection and AI detection technology.

@igal_342737893388433 Hi there, for the black screen issue, you can send a video to our support team to check. Our tech will try to have a further check on this issue. Thank you for your patience. Submit a request – Reolink Support

@philandcas_514170839281877
Yes, you can view 4 cameras once in landscape mode. To do that, you can double-click the live view screen first and then click the landscape icon.

@jensenreo_362013742858460 Thank you so much for your suggestion. I will forward it to the product team for evaluation.

@kenneth-wallace_514520500895996
In the network setting, you can find the DHCP settings.

@s-m Hi there, for the channel list function, in the APP, it can change the display order of the NVR channels or hide some channels.

You can do that on our Client now. Firstly, you can change the camera menu order by dragging the cameras. For the display order, you can drag the camera to any windows you want. You can have a try.

@sandyde Thank you for your reply. We would like to have a further check for you. You can send some videos to our support team. Our tech will try to check for you. Please submit a request here, Submit a request – Reolink Support.

Hi all!

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@kimmo_514183349973152 You can try to put the GO PT to another brighter position. Because there is no brightness setting for the GO PT now. I will forward your feedback.

@mdunning_323765759099098 @Philippe @kai-May_508790291357847
The firmware to fix the guard point issue.
RLC-523WA: https://bit.ly/3ICtGfM
RLC-823A: https://bit.ly/3JDQGN1

@mailforout_514300689522859
Hi there, our FTP supports FTPs first now. If you disable the FTPs only button, the camera will try to use the FTPs to connect first. If your server supports the FTPs, you can check if your FTP server has configured TLS. If your server doesn't support FTPs, it will go to a plain FTP connection.

@scott-milligan_407658727907571
Hi there, can you check your NVR hardware version and firmware version? You can try to upgrade your NVR to the latest firmware. You can download the latest firmware for the NVR on our download center, Download Center – Reolink.