Posts made by Reolink Fiona

@philandcas_514170839281877
You can click this icon to change it to landscape mode.

@sandyde
You can try to adjust the sensitivity of the camera. Also, you can try to set the object size to filter out the false alerts and recognize the person. We will also improve our firmware according to your feedback.

@tomselbyuk_331910860959874 What' 's your phone APP version now? IOS or Android? You can update to the latest version. A known issue for the DST before and we have fixed the issue in the new APP.

@bernd-hardy_275553948815595
Hi there, please check if the recording schedule is on. Can you receive push normally? Can you try to reset your camera and try to see if it can work?

If it can't work, please tell me is your phone Android or IOS? What's your APP version now?

@mr-robertotaylor_242785423831229
Thank you for your reply. You can check if you have set up the email notification in your profile settings.

For your question, I would like to explain this. The schedule can only be set to alarm or continuous recording. If you set it to continuous recording, it will only record the continuous recording without the alarm shown on the timeframe. If you want to get the alarm video, you may need to set up the alarm recording. Then you will see the alarm shown on the timeframe. Hope this helps.

@licznik1_502872068104438 Hi there, please don't post your UID publicly. You can find the system information for us here, https://support.reolink.com/hc/en-us/articles/360011977034-How-to-Find-out-System-Information-Firmware-Version-via-Reolink-Software.

Except for the NVR with the hardware version H3MB02, all of our 8-channel NVRs can work with the RLC-811A. You can know more information for your NVR here, https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs.

@prfotografo_513555070111878
Thank you for your reply.
Yes, you can manage to record the time-lapse to the SD card and live stream on the NVR at the same time using the PoE switch. If you connect the camera to the NVR directly, you can't use the time-lapse function.

But please ensure that your camera can be used as a standalone camera. If you use the camera in the NVR kit, you can't add it as a standalone camera. You can buy the NVR and camera separately. Than you can do that.

@matthew4196-reolink_513727795450036 Thank you for your update for it!

Updated:
We will have a massive upgrade of the Argus 3 pro soon. If you want to upgrade the camera earlier, you can contact our support team for the upgrade. The below form doesn't accept responses from now on. Thank you for your support!

April 29th
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Hi, Argus 3 pro users,
 
Now we have a new firmware for the Argus 3 Pro (v3.0.0.819). We optimize the AI detection of the camera. If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3ipv6zA. Please copy the device info directly from your APP.

We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade) If you don't receive the firmware upgrade push in two weeks, you may fill in the wrong info. Please fill out the form again.

Changelog:
1. Add AI-related Functions
Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts.


--Detection Zone
You can create a zone that you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. 
 


-- Object Size
This setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.


 --AI Sensitivity
The default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.


--Static Filtering Strategy
This can help to reduce false alarms caused by static objects like stationary vehicles.

Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out.
 
 
2. Add Other Functions:
--Pre-alarm Feature
The Argus 3 pro detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs a short time to decide whether there is a person/vehicle or not. So the alarm may delay in this process.
 
If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have a deterrent effect.
 
If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need.

 
--Advanced Image Configuration (Available on Client Only)
You can find the settings on Display>>Advanced. These are the parameters that you
can adjust.
-Brightness
-Contrast
-Saturation
-Sharpness
Brightness & Shadows (manual/auto)
-Color Day mode
-Color Night Mode
-Black and White




--Voice in five languages
We change the “ding-ding” sound to the voice prompt for the initial set-up. The new version will include five languages including English, German, Italy, French, and Spain.
 
Note: These new functions will be available in the latest software.
Client v8.7.1: https://bit.ly/3D5nifZ 
APP v4.29: Download it in the google store/Apple store
 
If you have any feedback, please leave a comment below.

@robert-kugler_509286250668225
You can try to lower the sensitivity of the motion detection. Then you can also set up the alarm delay for the person/vehicle detection. To set up the delay time, it will filter the false alerts. The alarm will be triggered when the motion is longer than the set time. If you don't have this setting, you can upgrade your camera with the latest firmware. You can download the firmware here, Download Center – Reolink.

@crfitzner_373742740279504
For the motion detection mode, you can set it on the Client. Record>>alarm

@prfotografo_513555070111878
The cameras in the NVR kit can't use the time-lapse function now. You may need to use the standalone camera. You can check out which camera supports the time-lapse here, https://support.reolink.com/hc/en-us/articles/900002907866-Which-Cameras-Support-Time-Lapse.

The time-lapse will record to the SD card. You can also view the timelapse on your APP.

@tomselbyuk_331910860959874
What's your APP version now? You can also set the DST in our PC Client. Settings>>System>>Date and time

@kungsgsw_491894023229593
We will have a new version for the NVR with N3MB01 soon. Stay tuned with us!

@chrisj_460120163324062
Hi there, you can try App 4.29.08. You can download it here, https://1drv.ms/u/s!AgGfxtcCOPV3e9Kb_bSPryu7uos?e=m9brU9. After the upgrade, you may need to reconfigure the PIR schedule in your APP.

For the email issue, you can try to use the APP password as the email password. This is the how-to guide.
https://community.reolink.com/topic/3140/how-to-avoid-losing-email-alerts-for-the-gmail-accounts-if-google-no-longer-supports-less-secure-sign-in

@mbzt_424281994174717 Sorry for that. You may try this one, Submit a request – Reolink Support.

@jchandler2730_513206886424719 Thanks for your reply. If you want to set up the Cloud account later, you can read this article, https://support.reolink.com/hc/en-us/articles/360005747553-How-to-Create-a-Cloud-Account-and-Bind-Cameras-to-the-Cloud-Plan-via-Reolink-App.

@tomselbyuk_331910860959874
Thank you for your update and feedback. I haven't noticed this point before. For the wifi camera with the ethernet port, the camera needs to configure the wifi with the ethernet port. After configuration, you can take off the ethernet cable.

@philippe @kai-May_508790291357847 Thank you so much for your test and feedback. For the guard point issue, our engineer is looking at it. I will let you know when the issue solves.

@neil_chaplin_is_450076909830276
Hi there, because there are different versions for the E1 Outdoor, in order to reduce the risk of the wrong upgrade, our R&D team will push the firmware for your specific device in the background. If you want to upgrade the firmware now, you can also send your UID to ask our support team for help. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new.