Posts made by Reolink Fiona

@mick94115_491629178327178
Thank you for your feedback. I have collected your problems and we will seek more ways to figure out the problem. Now you can try to use the object size and the alarm delay to filter some false alerts now. Lower the motion sensitivity and try to use these features to filter the motions.

@kdsm-fund_460948738953375
The size of the time-lapse is not limited. But it may be affected by the storage of your iPad and network bandwidth. You can try to download the video on the phone APP to see if it can work.

@wierdwizerd_490237651271931
The uploading of the Cloud will be affected by the network signal. Can you try to put the camera in a place with a better signal? Hope it can get better.

@berendey_491265019805916 Thank you so much for your clarification. I have recorded down your request and forwarded to the product team.

Thank you for all your support! This helps us a lot! Good luck to you!

Hi Reolinkers, this is day two of our Reolinkers’ Week. Today is our survey time and giveaway!
 
We have always valued our users’ feedback and suggestions. In 2022, we will continue to listen to your thoughts and make more good products for all of you. Now we have a few questions about the package delivery and the floodlight. 
 
This survey will take less than 5 mins to complete. Here is the link to the survey.
https://bit.ly/3FDQ3A8
  
Prize: Mystery Box ( all types of FREE cameras!)
25 winners will be selected from our three communities (Facebook, Reddit & website community). The winners will be announced on January 24th.
 
Note: All survey submissions by the same user account are taken as one entry. Participants may submit the survey results from one of the communities.
 
Thank you so much for your time and support of Reolink!

@jesper_389887523983580 Thank you so much for your support!

Survey with Giveaway begins now! Let's join here!

https://community.reolink.com/topic/2816/reolinkers-week-day-2-survey-with-giveaway

@wierdwizerd_490237651271931 Hi there, it may be caused by the poor network signal when uploading the video to the Cloud. Do you have the SD card, can you playback normally in the Reolink APP playback page？

@keith-nicol_413855841714324
Hi there, you may need to contact our support team asap. You can submit a request here, Submit a request – Reolink Support. Our technical staff will try to help.

@supertypeguy_200638783267041
Hi Sandy, you can try to upgrade to the latest firmware on our website. We have upgraded the smart detection model and feature in this firmware. Download it here, Download Center – Reolink.

After the upgrade, you can use the "Alarm delay" feature and lower the sensitivity of any motion detection. Hope it can solve the false alert of the snow.

@sandyde Hi Sandy, you can try to upgrade to the latest firmware on our website. We have upgraded the smart detection model and feature in this firmware. Download it here, Download Center – Reolink.

After the upgrade, you can use the "Alarm delay" feature and lower the sensitivity of any motion detection. Hope it can solve the false alert of your camera.

@pdownes2001_384636162646205
Thank you for your reply. I understood your problem and I will forward this to the product team to seek possibilities.

@eaeporter_365180341096593
Thank you for your feedback! I have forwarded it to the product team to seek possibilities.

@jessica77nc_491281011347642
Hi Jessica, sorry for the inconvenience caused. Could you please tell me your ticket number? I will help you to contact the support team for this specific case.

@berendey_491265019805916
Do you mean this current feature will "eat" the pixel? For the "portrait / corridor" mode you mentioned, you can also give us the example of the other manufacturers. I will forward your request to the product team.

I feel your excitement! The survey with Givaway will be released 2 hours later.

Thank you for all your request too. I will record down your requests and forward them to the product team. Stay tuned with us in the next few days!

@catacris2003_220443889950966 Join the giveaway this time!

@prettylittleblackbird_225193246445734 @robert-stein_219110424309923 The survey with giveaway hasn't been posted yet. It will come in 2 hours later. Stay tuned with us!

@paul-m_356689077891222
Hi Paul, this is the latest firmware for the NVR with hardware H3MB02 now. If there is any news with the update, we will let you know.