RLC-823A & RLC-523WA Beta Firmware: Pan & Tilt Auto-Tracking Optimization(Updated:Guard Point Issue solved)

Reolink Fiona

Hello to all the RLC-823A & RLC-523WA users,

We have received feedback from some users that sometimes the vertical auto-tracking doesn’t work properly. For this issue, our engineers have modified the firmware to improve the performance of this feature.

Before the official release of the new firmware, to ensure that the camera can work better in the different working environments, we would like to have the beta firmware test in our Community. If you have encountered any issues with the vertical tracking feature, you can join our beta test. We will continue to optimize the feature according to your feedback.

Download it here. (Updated: Guard point Issue is solved)
RLC-523WA: https://bit.ly/3ICtGfM
RLC-823A: https://bit.ly/3JDQGN1

Any feedback is welcome. You can also provide some videos for us to check.

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New Update:
You can check the new beta firmware at this link, https://community.reolink.com/topic/3830/beta-test-rlc-823a-rlc-523wa-beta-firmware-with-new-tracking-strategy.

kai May

@reolink-fiona
Hello,
i have download the firmware for the RLC-823A because i have the problem with the vertical auto-tracking. In the zip file are many files, which file is the right?

kai May

@reolink-fiona

I've tested the new firmware for the RLC-823A, i've reset the cam to default, but the result is the same as by mdunning.

neil_chaplin_is

Will this be coming to the E1 Outdoor? Please could you also let me know why the E1 Outdoor has been removed from the firmware page on the Reolink website?

Philippe

For my part it does not change anything, the camera does not turn fast enough to follow a person who walks towards the camera and passes below. The camera can't keep up.

Philippe

And the camera does not return to its point of guard....

kai May

@reolink-fiona Here the same result

kai May

Here are the video.
@Reolink-Fiona

https://drive.google.com/file/d/1TCusvP2M-ezqYyGbwlQ5ELdPmvZmStR2/view?usp=sharing

md

My 823A now returns to guard point. Thanks much for fixing this. The cam can follow people walking by on my sidewalk. It does a good job following them. But when I walk toward the cam and go underneath it at a normal walking pace the cam cannot follow me. It responds too slowly. I must walk very slow for the cam to follow me when I walk close and underneath it. A burglar obviously would not walk so slow. Also, it cannot follow cars driving by faster than about 15mph. Cars just drive by and go out of field of view. I don't expect the 823A to follow fast cars, they are not a security concern for me once they've gone way past my house. At night with vehicle auto tracking on it sometimes sees a parked car and detects it as moving but it's not. It records a false alert. The parked car may be reflecting the IR light and the cam thinks it's moving? Some weeks ago I sent Reolink support videos of all this. It's a great cam for the price even with it's limitations and I'm sure Reolink will improve the firmware. Those who want a PTZ should buy it. I saw on the news China is having a surge in Covid cases. Stay safe Reolink staff.

Dieter

Erfahrungsbericht mit der Reolink RLC-823A nach ca. 3 Wochen Dauerbetrieb.
Hinweis: Zusätzlich sind über Poe-Switch noch die RLC-820A und RLC-822A Kameras im Einsatz.
v3.1.0.850_22032205_v1.0.0.30

Positiv:
-       Sehr gute Bildqualität am Tag.
(bei der Nachtsicht ohne Spotlicht müssen Qualitätsabstriche gemacht werden)
-       KI für Personen-, Auto- und Tiererkennung funktionieren zufriedenstellend.
-       Wachpunkt funktioniert gut und zuverlässig (siehe aber auch Negativ)
-       Auto-Tracking bei größerer Entfernung > 10m funktioniert zufriedenstellend.
(siehe aber auch großen Nachteil !!)
-       Spotlicht für meinen Anwendungsbereich ausreichend und Farbwiedergabe ist auch okay.

Negativ:
-       Auto-Tracking für Personen / Auto bei Entfernung < 10m funktioniert die Verfolgung nicht zufriedenstellend.
Kompletter vertikaler Schwenkbereich wird nicht genutzt. Ergebnis: Verfolgung geht permanent verloren.
Beispiel: Ist der Fußgänger schneller beim Gehen (kein Sprint) verliert die Kamera permanent die Verfolgung!!
-       Autofokus zu träge.
-       Bei der Android-App habe ich den Verdacht, dass der Cache-Speicher nicht ausreicht.
Nach dem Leeren des Cache-Speichers alles flüssiger für eine gewisse Zeit und keinen App-Absturz.
-       Es besteht der Verdacht, dass die Wachpunktposition Vorrang zur Auto-Trackingfunktion hat.
Eine begonnene Verfolgung wird abgebrochen und zur Wachposition gewechselt.
Ein laufendes Auto-Tracking sollte durch den Wachpunkt nicht abgebrochen werden !!
-       Störende Geräusche durch die beiden Kameraantriebe (evtl. unterdrücken während dem Schwenk?)
-       Bild und Ton nicht synchron – steht noch unter Beobachtung.

Fragen:
-       Wie kann die Privatsphärenmaske im 360° Bereich (mehrere Positionen) festgelegt werden?
-       Wie können unter Menüpunkt Bewegungsalarme / Bewegungszonen im 360° Bereich (mehrere Positionen)
in denen keine Alarme erfolgen sollen, festgelegt werden?

Verbesserungswünsche:
-       Datum / Uhrzeitfeld schwarz hinterlegen zur besseren Kontrasterkennung?
-       Wenn die Bewegungserkennung deaktiviert ist, sollte auch keine Pushnachricht gesendet werden. Unnötige Cloudlast.
-       Dauer der Sirene einstellbar machen
-       Mehr Funktionen über die Alex-App wie z.B. Zoom und Schwenken ermöglichen.
-       Festgelegter Kurs sollte auch über ein zeitliches Muster aktiviert werden können.
    Dadurch weniger Verschleiß der Antriebe in der Kamera.
-       Einstellbare Schwenkgeschwindigkeit beim Auto-Tracking wäre eventuell von Vorteil?

daniel platz

I tried the beta too, but a can not see any improvements in tracking speed comparing to the latest release.

christophe qfcs

Hello,

I've done some testing and in my case no improvements on vertical pan & tilt auto-tracking. I even think the tracking worked better with the official production release.

I'll keep this firmware on the camera for now, not sure if it also contains improvements on the pet detection which isn't working that well for me. During day time it recognises pets in 60% of the cases, during night time almost never. I have another static camera covering almost the same angle, that I plan to remove once the RLA-823 will be as accurate. This other camera doesn't have any issues with animals during day/night time.
During night time moving animals are not event recognised and recorded as movements !

If needed I'm willing to privately share some videos. I would also find it helpful to be able to activate an option to be able to identify to origin of a movement. This would really help fine-tuning the settings and accuracy. Now often a movement is detected but I really have no clue where on the picture...

Thanks

geek

It looks like firmware version v3.1.0.956_22041511 was posted on the 22nd, and claims to include some motion tracking fixes (presumably the ones we've been testing here). I'll give it a try tomorrow in the daylight.

Dieter

Experience with my 823a and firmware IPC_523128M8MP.956_22041511.RLC-823A.IMX415.8MP.PTZ.REOLINK
I am sad, with me no improvement with autotracking and zoom.

alpha

My RLC-823A is completely overcome with the urge to center itself on parked cars. Any time the camera pans, it thinks the parked cars are moving and immediately centers on them making it impossible to move the camera where I want with auto-tracking on. This is beyond frustrating and makes the auto-tracking feature useless as I must turn it off to do anything with the camera. Can you please fix that?

Chuck

As for the parked car issue...

It seems the return to the guard point is seen as the vehicle moving.

Then visa versa, as it returns to center on the vehicle, it's seen as the vehicle moving.

So it sits in a perpetual movement between the guard point and the vehicle being centered.

How do we go back to the official firmware? I don't recall it doing this before.

geek

Just checking in to see if there has been any progress on the beta firmware. Tracking is still really subpar, whether in the beta firmware or the update from last month that mentions improved tracking.

Faasio

This firmware is awful with the auto tracking, so many false alarms.
Is there a way to gow back to the older firmware?

d beckers

Hello!

I'm facing a lot of problems with my new RLC 823a and using CGI API.

I try to get the user abilities with CGI API call: curl -X POST 'http://192.168.178.39/api.cgi?userName=admin&password=xxxxxxcmd=GetAbility' -H 'Content-Type: application/json' -d '{"cmd":"GetAbility","param":{ "User":{ "userName":"Dirk" } } }'
[
  {
   "cmd" : "GetAbility",
   "code" : 1,
   "error" : {
     "detail" : "please login first",
     "rspCode" : -6
   }
  }
]

Next I tried to get a token according to spec: curl -X POST 'http://192.168.178.39/cgi-bin/api.cgi?cmd=Login'

But I simply receive:
[
  {
   "cmd" : "Login",
   "code" : 1,
   "error" : {
     "detail" : "login failed",
     "rspCode" : -7
   }
  }
]

Ok, next I tried: curl -X POST 'http://192.168.178.39/api.cgi?cmd=Login&userName=admin&password=xxxxxx' I get

[
  {
   "cmd" : "Login",
   "code" : 1,
   "error" : {
     "detail" : "invalid user",
     "rspCode" : -27
   }
  }
]

The user is a valid user with a valid password, I can login through webinterface of camera. But CGI does not really work. With my former E1 outdoor CGI calls were working, but I cannot use the PTZ features with CGI API because I always get an abiity error.

Using the CGI API according to your spec "Camera HTTP API, User Guide, Version 5 2021-12" does not work in any case! I hoped the RLC 823a is working full with CGI API and give it a try. But without full access to the CGI API commands I'll send it back, because the camera is useless for me.

Please explain the differences between the spec and the real implemented API to the RLC 823a! Thanks!

Crimp On

Can you please provide a link that explains accessing a camera api? I have several models of Reolink cameras and would like to experiment with how they function.

Thanks