Best posts made by big_ted

big_ted

@chopstix_887064913674433 Also see if adjusting the anti-flicker settings works. I had a similiar issue previously that this caused this issue, unsure why though.

big_ted

@mamymam2013_465350299701478
I have also been reporting this change to the support replies. I used to get everything resolved straight away but the last few requests have had terrible replies such as this. All we can do is continue to place feedback and hope that Reolink takes it on board. It really is a bad look for the business.

big_ted

I may have missed a announcement for this but appears a new Windows & Mac client has been updated to V8.8.2 as at 13th Oct
Download here: https://reolink.com/software-and-manual/
Change list:
-Showed user type on Live View, Playback, and Download screens
-Allowed users to set up retention days of video footage recorded to the NVR
-Added an option to (not) show battery usage stats

big_ted

Number plate recognition, greatly improved video clarity, improved AI detection

big_ted

@mamymam2013_465350299701478 I have no issue with you tagging me, specially since I didnt know about the update until you mentioned it, so thankyou, nor was I calling you out. Im more calling out as a reminder to everyone on the community forum to stay civil and that the moderators dont work for Reolink. It has happened in the past where moderators were targeted for things they have no control over. But that being said, we are all trying to make sure Reolink stays customer focused over profits although it doesnt appear they are at the moment. Hopefully if everyone keeps working together, Reolink will listen.

big_ted

App has landed in Australia, working fine so far, no issues - running on Samsung s21 and s21 ultra (Hardware decoding off)

big_ted

Over the last few weeks, I have been testing the Argus 4 pro cams with the new Home Hub.
I have been using a variety of Reolink cameras over the years such as 4G, WIFI, POE and battery cams. Normally I have individually saved my recordings to an internal SD card and although the NVR’s are great for lots of people, I have never needed one as my cameras are spread out over multiple sites and sd cards have worked well.
When my parcel arrived, I quickly unpacked to get a good look. The Hub itself was small and would easily sit anywhere that can be connected via network cable. Setup was simple and I had the Hub connected to my android apps and PC software in no time. The Home Hub connects to power and to the router via ethernet.
Built in 2.4ghz and 5ghz WIFI works well, although compared to my existing router the range was slightly less but still no complaints with range. Having a dedicated Wi-Fi from the Home Hub to the cameras can help reduce interference and congestion on existing networks.
Adding a camera to the hub was quick and painless and to my surprise, if you need to remove a camera from the Home Hub, it is quick and then a camera is operating solo in no time. Please note that for any cameras with internal storage recordings, I wasn’t able to access while the camera was connected to the Home Hub. That being said, its not really an issue as its so simple to make the camera solo, access any prior recordings and connect back, so really more an FYI than complaint there.
In the App, the Hub shows as its own device with connected cameras attached, while all other non-connected cams still showing as normal in the App. Settings are easy to access, footage encryption has also been added in case of theft.
Supporting 8 Cameras on the Home Hub, this should be more than enough for the average person. Those needing more can look at the Home Hub Pro, supporting up to 24 cameras. That being said, I am running cameras on the Home Hub and simultaneously individually running other cameras not connected to the Hub, still via the same app, so really no limitation there. This also allows if cameras are connected to range extenders around the property where the Home Hub WIFI may not reach.

Argus 4 Pro.
I have an existing Argus 4 pro standalone camera operating and have been super impressed as a solar/battery cam in its operation and battery run time. Even with all settings and sensitivities at maximum I have never ran the battery flat, even in areas with minimal sunlight coverage.
Colour night vision works well, although without the camera lights or surrounding light, it doesn’t work at night in the area I have been testing it as I need proper IR night vision.
I have added a photo comparison with the camera vs a photo from a Samsung S24 Ultra at the same time in evening light.
Conclusion:
The Home Hub is a fantastic addition to the Reolink range. Its simplicity in setup, discrete appearance makes it suitable for all households regardless of experience. Single point of camera footage backup is great, especially for those who are worried about a particular camera being stolen along with the internal footage. The addition of being able to encrypt recordings is also fantastic, although I haven’t yet put that to the test.
Looking forward to future software updates from Reolink for the Home Hub and how Reolink will further integrate its functionality into its range.

big_ted

@joseph_1979 on a positive note, I finally got the website updated with the latest version. Finally someone at support that got it done.

big_ted

@reolink-fiona So far this has been a very impressive overall setup. Highly recommend

big_ted

big_ted

So my reply from support:
The update v8.19 for the Reolink Windows Client is mainly used to be compatible with Reolink professional series, like the camera model RP-PCB8M. And it fixed the wrong text/explanation for the "Record audio" option, as this option applies to the recording feature only for some of the models.

Hopefully a new version will get released without the bugs/problems created with this version too.
For the Mac people, I have been advised a new Mac version is due to be released shortly too.

big_ted

@reolink-fiona
Solar generation is excellent, specially in warmer areas with good daylight. There does seem to be a lot of interest for solar in colder areas with short days and the trackmix plus
is a great step in that direction.
Well done to Reolink for the continual research and development.
Software wise is getting better too.

big_ted

For those with a Home Hub, Check your firmware update in the App. V3.3.0.387_25040148 was release for the BASE_WUNNT6NA5 Home Hub. Once again there is no update/change list but I have requested and will post when I hear back.
Initial check appears added support for the Reolink range extender mesh devices.

big_ted

@mamymam2013_465350299701478
yes, and thats only there because i lodged a complaint and got it updated...

big_ted

Well done everyone. Hopefully we all can keep working together to improve the overall Reolink experience!!

big_ted

@reolink-daisy Package detection should definantly be on the black model. Fingers crossed it is available soon...

big_ted

@mamymam2013_465350299701478
unfortunantly lots of companies go down this path, start with a great innovation and then turn to cost cutting and reduction in service quality. They still make a profit but never realise if they tried a little bit harder it could be so much better.
I have been advised there will be more on the professional series soon, but my guess will be great hardware with a sub standard software rollout... sadly.

big_ted

@reolink-lorenz
This is an excellent step forward in improving customer service.

big_ted

big_ted

@joseph_1979 Yes, software is where Reolink need the most work.