Posts made by big_ted

@reolink_476567443320997
send this request through to Reolink support. More people that do this, the higher priority it will be given to be added/fixed.

@reolinkshayla
Fantastic

@bill-solomon_585437783302231
Which version did you upgrade from? somet people have found uninstalling all versions and installing the latest can fix the issue.

@reolinkshayla
Im sure this will benefit many people. Plus email support are usually prompt and helpful.

@user_810664762626250_810664762626250
which version did you upgrade from? Some have had this issue when updating from a BETA or 32bit version.
Check and uninstall the old version if it is still listed

@reolinkshayla
A great step in the right direction. Will put it to the test when its available here.

@reolinkshayla
5

@joseph_1979
Yeh i thought this would be the case

@reolinkshayla
A great step in the right direction for those with a Wi-Fi NVR

A question asked elsewhere too, is the client update option enabling auto update or just option to download the file off the website and update?

@seb_526812765704330
There is also different varient releases and some models have a newer firmware version number, although is the same firmware. They sometimes use different version numbers to identify different releases with the same model numbers, but this also just adds to the confusion.

@user_746623229407444_746623229407444
I have contacted support, even for a Beta test, and still estimating end of Feb but nothing official yet.

@stran512_466815019049166
Close the app and try again, if still not working either reinstall the app or email support.
hopefully is a simple fix

@user_781125498593441_781125498593441
if your trying to contact support, try their email. I usually get a response pretty quick.

@arterton_377256427802856 What is the sound issue? not recording or cant hear anything from the client?
was this issue happening with previous version?

@reolinkshayla
Do you know which firmware version is required?
Im currently running V3.0.0.2555_23080702 which i dont know is officially released yet?

@reolinkshayla
Hoping the RLC-811WA is available soon, maybe even the Duo 3 Wifi
Great to see Reolink bringing new hardware, hopefully 2024 is the year of improved software!!

@nick_26792935116
send an email to support and they will send out the most current firmware if there is one. The auto update and download section are
not always up to date. Ive had great success with support sending out updates. Also note that just cause there is a newer version doenst
mean it is any difference. Some firmwares have had version number changes for different model releases without any actual changes.

@joseph_1979 yes for sure. even at a little higher price will be a game changer!

@reolinkshayla
Although loving the bigger MP coming out of Reolink, still hoping we see some physical bigger sensors come to future single lense models.