Best posts made by joseph_1979

@kimchigun On their website (https://reolink.com/product/elite-floodlight-wifi/?srsltid=AfmBOor68-R7iD-whN5q-2DVUGbrnQm0KeDnXhcKAsvblYwKd3NrQGat) we see the WIFI version. It makes sense to have the POE+ (>20W) version.

@user_880405136908475_880405136908475 I suggest you to submit your complaint to support on support @ reolink . Com

Since you have adjusted the day/night slider and there was no effect then it can be a fw issue

@boyd-s-it_447348353847436 you need to change credentials of the NVR as you have shared with him the admin account.

@reolink-alyson Looking forward to see how accurate this AI video search is. Following this we hope to see face recognition.

@thierry_835077729128592 votre configuration est tout à fait correcte. Dans le cas où vous ne pouvez pas connecter la caméra au hub domestique, vous avez perdu la connectivité directe avec la caméra. Par conséquent, votre accès se fait uniquement via le hub domestique. Pour accéder à la caméra, vous devez la supprimer du hub domestique. Espérons qu'un jour ils nous permettront d'accéder aux caméras de la même manière que le NVR. Par ailleurs veuillez noter que les vidéos stockées sur la SD ne sont pas synchronisées avec celles stockées sur le hub domestique. c'est-à-dire que si vous éteignez le hub domestique et qu'un événement est enregistré sur la SD, lorsque vous allumez le hub domestique, cette vidéo ne sera pas transférée au hub domestique. Nous espérons qu’ils résoudront ces deux problèmes. Quand... je n'en ai aucune idée.

@chopstix It's the Elite WIFI added to the floodlight.

1. It's 8MP (5120x1552) per lens @20 fps.
2. Forget the DUO 2 wide VFOV. Technical specs states VFOV is 59 degrees but I guess it's a bit lower. We have been requesting for a wider VFOV since the introduction of DUO 3. Between 70 and 80 would be ideal. Maybe due to the cmos sensor they are using or some resource limitations.
3. POE version not yet released and a lot of customers are waiting for this model.

@pierre-gielen_288801745879289 NVR and cams have to be on same subnet.

@reolink-cam_813700743893181 Kindly submit your request to support on support @ reolink . com. The more requests they receive the higher the probability of seeing it implemented.

@reolink-alyson If you need our support in testing, please let us know.

@reolink-oskar There are various scenarios to consider when no WIFI is available.

1. No mains power and No WIFI. Best option is to have 4G battery operated cams with solar panels. This means that you need to have a mobile data subscription for each camera.
2. Mains power available and No WIFI. Best option is to have a 4G router and WIFI battery cameras powered by solar panel.

@reolink-oskar Hopefully one day will get the proper calling feature on the Android client. We wish to see more features implemented.

As for privacy mode one can check this link https://support.reolink.com/hc/en-us/articles/37046076925209-Introduction-to-Reolink-Privacy-Mode/

@Oskar I cannot find the power option for the battery doorbell. On which fw this feature is available pls?

@kimchigun This is my understanding too.

The out of view detection is based on 3 PIRs and so we have range limitation (say 10-12m). In addition what will be the behaviour of the camera when objects are detected by the 3 PIRs?

They reduced the tilt angle to 50 degrees. On the Trackmix this is 90 which allows the user to see beneath cam.

I cannot find the resolution of the telephoto.

@chopstix To the best of my knowledge time lapse photos are saved to the SD only.

In case of NVR, a time lapse can be exported from a recorded video onto a USB attached to its USB port.

In case of Home Hub Pro (HHP), you can enable the time lapse but it is saved on the SD. Once completed one can watch it using the appl. through the HHP.

@user_901386068689094_901386068689094 Once you ack the push notification there is no way to see it in the list. We are requesting Reolink to add event history. However, they have added this feature to the home hub and some NVRs. I don't use any of these devices.

I think the time is 2 min after which it will take you to the playback.

@user_736098558853348_736098558853348 It's unusual. Some people don't insert correctly the c-type plug into the socket on the camera. One has to push a bit. If you encounter the same issue and while still under warranty then I suggest you to email support on support @ reolink.com.

@user_829609175638167_829609175638167 choose other network and add the 2.4G SSID. Maybe it is hidden.

@chopstix So far Reolink introduced file encryption on Home Hub, Home Hub Pro, Altas Pt and Altas PT Plus. Reolink stated that it will deploy this encryption to its products (maybe recent releases plus new ones).

Unfortunately if WIFI is lost or the HHP is switched off and there are recordings on the cameras SD, the HHP will not synchronised the video clips. User has to delete camera and access it in standalone. There have been a lot of requests from customers to allow them to access the cameras directly and hope they are working on it. Personally this should have been available from the day the HHP has been released.

@cvance10_529511550173407 So when you are at home and your smartphone is connected to the same WIFI then you are able to view the cameras. And I assume the same if you are outside and using another WIFI network. This means that the client is fine. So the issue is when you use the mobile packet data. Ensure your smartphone is connected to 4G or 5G. 3G has not adequate bandwidth. Does the mobile operator enforce some restrictions? Can you use another SIM?

Can you enable hotspot on smartphone and connect PC to this hotspot? Then start the client on PC and check whether you are able to view cams.

@chopstix Fully in agreement. And on the HUB they should allow the deletion of clips using the admin account. There is a lot of features which can be added some of which may not require changes at the camera side.