Best posts made by joseph_1979

@barotropic_491975863558276 Can you delete the camera from the client and add it again?

@luuke_869320929738914 Detection algorithm was not able to determine the exact object type. Can you send the video to support on support @ reolink . Com so that they will improve the algorithm?

@js1547_457196343931021 Agree. That's what I used to do when I was a developer. I spent most of the time planning and testing. But today this has changed with most suppliers launching products with inadequate testing.

@maxuline The last fw release is v3.1.0.989_22051909. I had the RLC511WA for more than three years. I would say that I never had any issue with this camera. This is being replaced by RLC811WA.

After 2/3 years one rarely gets any fw updates.

@drealine_329342379503810 It takes some time for the application to show Motion Mark on all the cameras. This happened to me on my Android appl. Maybe you can delete it and add it through UID. Have no idea what's the condition implemented on their application to add this feature for the camera.

@andyl_899356171509953 it does record to both SD and the home hub. If camera is stolen then you have the videos in the home hub. To see the video in SD you need to remove it from hub. Reolink are wotking on a solution to allow users to see cam and hub videos separately. Similar to an NVR when cams are connected through a switch.

Update on 08/01/25: Now Reolink are have update the fw of a number of NVRs whereby now they bridged the switch and I assume you can access the camera directly. I cannot say this with certainty as I do not use NVR. I use SD, ftp and HA.

@john_350143387672724 Good to hear that. I had to revert back to v8.12.1 as I am not getting the control icons (running on Win 10). I reported it to support.

@maxuline Thanks a lot. I have subscribed to be informed once a new fw is available for all my cams. I didn't receive any email and so the service is not working.

Installed. They should have added the pet detection, 5G preference, etc. These are routines which have already been deployed on other units. So most of the coding has been done and tested.

The network issue was that if there is a power outage on the router, there are instances where camera won't connect to the WIFI. I had this and did report it several times.

@user_634252559302720_634252559302720 Exactly. I provided this info weeks ago. If the application runs then they can do this from the application menu.

@maxuline I got it from support. Email them at support @ reolink . Com (delete spaces as site doesn't allow me). Fw version depends on hw version. Mine is older than yours. I won't think that they will add further features to the rlc511wa. They add the pet detection on rlc811wa.

@mrmoorey Hopefully this together with the disappearance of the icons bar shall be sorted out in the next upgrade.

@maxuline I did install it for several weeks now and so far no issues. However, I moved it to an area where only persons can be detected.

Update: I did have installed an RLC-811WA in the location of the RLC-511WA. RLC-811WA has lower vertical FOV and of course a better definition since it is 8MP. However, I am having some issues with its WIFI stability. When there is a TCP retransmission the audio stops for a few seconds and sometimes the frames freeze. WIFI at this location is absolutely strong with 250Mbps/100Mbps and have other WIFI cameras in the vicinity and they have no similar issues. I told them that why you implement TCP as transport for Video and audio especially when using WIFI. I forwarded them traces indicating where is the issue.

@mamymam2013_465350299701478 v8.14.2 has solved the missing icons bars and has improved the video quality in CLEAR mode. I have upgraded from v8.14.1. I am still testing it and noticed some UI minor issue,

@chopstix You will learn and teach

@cédric_756173795434660 Can you set an alarm delay of 1 to 2s? I will email Reolink support to see if they have a newer firmware and if they have received similar complaints. Maybe they have a beta fw.

@user_880405136908475_880405136908475 I suggest you to submit your complaint to support on support @ reolink . Com

Since you have adjusted the day/night slider and there was no effect then it can be a fw issue

@user_763449755173091_763449755173091 I suggest you to submit your request on https://support.reolink.com/requests/

@thierry_835077729128592 votre configuration est tout à fait correcte. Dans le cas où vous ne pouvez pas connecter la caméra au hub domestique, vous avez perdu la connectivité directe avec la caméra. Par conséquent, votre accès se fait uniquement via le hub domestique. Pour accéder à la caméra, vous devez la supprimer du hub domestique. Espérons qu'un jour ils nous permettront d'accéder aux caméras de la même manière que le NVR. Par ailleurs veuillez noter que les vidéos stockées sur la SD ne sont pas synchronisées avec celles stockées sur le hub domestique. c'est-à-dire que si vous éteignez le hub domestique et qu'un événement est enregistré sur la SD, lorsque vous allumez le hub domestique, cette vidéo ne sera pas transférée au hub domestique. Nous espérons qu’ils résoudront ces deux problèmes. Quand... je n'en ai aucune idée.

@cédric_756173795434660 Excellent. Fore sure it was either the cable or the connector. There are cable testers.

@pierre-gielen_288801745879289 NVR and cams have to be on same subnet.