Best posts made by joseph_1979

@crimp-on_62210811129 This should be included as part of the 'About' in the client. 10 minutes job.

Now they have reduced the number of client instances to 3. Previously it was 5. Processor usage ... average 2.5%.

@Daisy. Kindly include what has been added, removed and improved in the new Windows client. And it will be nice to have these in the 'About' menu.

@joseph_1979 I have asked for homogenous features across all products wherever possible.

@jing_734911040270566 I suggest you to take it up with support. For sure there was a change in player and they are using 3 instances. I am running v8.16.10 without any issues on both Win 10 and 11.

@user_966112798003396_966112798003396 Try to use your Home WIFI and check you have the latest firmware. Check their download center.

The HH pings the camera at regular intervals and if it doesn't receive a reply it will mark the camera as unreachable and sends an alert. So the issue is WIFI related or the camera is in deep sleep (battery).

@big_ted but this is a collection of video and audio codecs used by Windows and its software. If I am Reolink developer I will include the codecs used as is done by most media player like VLC.

Anyhow I don't have this pack and I have no issue. Once I found out that their player was calling DirectX ddls which where not in my system and had to install DirectX redist.....and it worked.

I have no time to debug....busy

@user_834458668150999_834458668150999 I have 2 Argus 2 fir 5 years now and had never any issue. I can connect using the latest Android and Windows clients. I can watch live views and can play any recorded clip.

Check that you have good WIFI signal at the location of the camera and have an upload speed of 10Mbps at the router side.

You may place cam near wifi router and check.

@plum-hale_471695702057097 According to Reolink support, the dev team is working on motion tagging. Have no idea when this shall be made available.

@rockcock_637337742590075 We have already provided these suggestions to support. However, it would be helpful if you will submit your requests to support on support @ reolink . com. The more requests they receive the higher the probability we see them implemented.

@mlodge87_607028518432873 And if you use the PC on your home WiFi, you have the same issue?

Which cameras you have installed? Did you try to switch off mobile data and connect to the home WiFi? Did you try to connect with fluent rather than clear mode? Do you have the latest version of the client on the smartphone? Do your cameras have the latest firmware?

@user_678736611209466_678736611209466 Can you paste a screenshot? I am away but once I get to my house I will upgrade it.

@ken_197973053927635 It's beyond the reach of any powerful extender like TP RE650. Try to search for solar Nanostation as suggested by Chopstix.

@lekkoferreira_866142292218072

This is the way it has been implemented. This is not a calling feature but rather a push message notification. I have been telling them to implement it using VOIP (like what competitors have done) or XMPP. But so far no feedback.

@boyd-s-it_447348353847436 you need to change credentials of the NVR as you have shared with him the admin account.

@reolink-cam_813700743893181 Kindly submit your request to support on support @ reolink . com. The more requests they receive the higher the probability of seeing it implemented.

@reolink-oskar Hopefully one day will get the proper calling feature on the Android client. We wish to see more features implemented.

As for privacy mode one can check this link https://support.reolink.com/hc/en-us/articles/37046076925209-Introduction-to-Reolink-Privacy-Mode/

@Oskar I cannot find the power option for the battery doorbell. On which fw this feature is available pls?

@user_901386068689094_901386068689094 Once you ack the push notification there is no way to see it in the list. We are requesting Reolink to add event history. However, they have added this feature to the home hub and some NVRs. I don't use any of these devices.

I think the time is 2 min after which it will take you to the playback.

@user_829609175638167_829609175638167 choose other network and add the 2.4G SSID. Maybe it is hidden.

@cvance10_529511550173407 So when you are at home and your smartphone is connected to the same WIFI then you are able to view the cameras. And I assume the same if you are outside and using another WIFI network. This means that the client is fine. So the issue is when you use the mobile packet data. Ensure your smartphone is connected to 4G or 5G. 3G has not adequate bandwidth. Does the mobile operator enforce some restrictions? Can you use another SIM?

Can you enable hotspot on smartphone and connect PC to this hotspot? Then start the client on PC and check whether you are able to view cams.

@reolink-oskar Can you tell us on which fw the quick replies mentioned above have been implemented?