Posts made by joseph_1979

@jj_686555032326342 Agree. I have already informed support to improve the playback mode by adding forward/backward bar and zooming. Appreciate if you submit your request too on https://support.reolink.com/requests/

@issom thanks for the feedback.

@cbe Did you try 8.11.0? The 8.11.x and 8.12.x are 64 bit clients. Are you using Win 10 or 11?

@user_730193895526564_730193895526564 When I first saw the doorbell I went straight to its specs on their site and this was missing. So I immediately submit a request to Reolink support asking them when voip calling shall be implemented. They told me not yet in their plan. In my opinion calling a smartphone is a must have for a doorbell.

@romu I have the TrackMix WIFI and the fw is on version v3.0.0.1817_23022701. So far I didn't get any guard point deviation and I would say the camera is triggered between 20 to 30 times daily and pans say 90 degrees to follow the object.

@mark_gin_511918536781957 If it was a 5.5G file then you will surely encounter issues in downloading especially if the camera is WIFI. So it makes sense to produce a series of videos say 500MB. But it is strange to have 500MB for 1 hour and 39 files of 155M for 8 hours. Try to ask the support to check with the developers.

@msbrown-cal_702075376939564 I suggest you to submit your request to Reolink support on https://support.reolink.com/requests/

@sandyde I have the same doorbell at my summer residence and the firmware is the same. It is connected to the 2.4G band. The doorbell is not connected to any NVR/surveillance system and so I cannot say whether there have been any disconnections. I see some members complaining about restarts due to high temperatures but have no idea what was the outcome. I suggest you to email Reolink support.

@3-fairfields_734222682214636 Which model? Is this battery operated? If not try to switch off/on the power and check again. If the 5G signal is not strong enough opt for 2.4G which has a longer range.

@gaven_507857660539110 Just liaise with the support and they will surely help you out. As you stated there are just a few settings and so this must be somehow fw related.

@gaven_507857660539110 I am a customer like you and using my engieering/software skill to assist wherever possible. I suggest you to take it up with Reolink support.

@gaven_507857660539110 Follow the link provided in my previous response.

@gaven_507857660539110 So you have connected the POE camera directly to the NVR. In this case all communication (from Win/Android) is through the NVR. I don't have NVR and so I kindly ask you to email Reolink support on https://support.reolink.com/requests/

Best practice is to have a POE switch and in this case you can communicate directly to the camera from your client.

By any motion I was referring to the following.



Please follow this link https://support.reolink.com/hc/en-us/articles/900002839763-How-to-Set-up-Smart-Person-Detection-only-via-Reolink-POE-NVR-System/

@nelmediaconsulting_653281431416898 Could be some maintenance on them but I don't think this should impact the services knowing the redundancy employed. Are they from AWS/Azure or some other cloud service provider? You can't decrypt the protocol :). Don't waste time :).

@nelmediaconsulting_653281431416898 Yes, it seems that they used DirectX9 dlls. So there is something which was messed up during installation. So you are connecting remotely and this requires the P2P relay servers. You shall see the DNS queries and then querying the P2P servers (AWS, Azure) to provide a public IP within is range (media transfer) to establish a connection.

Can you try to delete the camera and add it using its UID?

@nelmediaconsulting_653281431416898 The site won't allow me to add external link.

So on Google search for directx 2010 redist and you can download it from MS.

@user_733878158655727_733878158655727 Check this out https://support.reolink.com/hc/en-us/articles/17282649291545-Intruduction-to-the-Buttons-and-Icons-on-Live-View-Page-of-Reolink-NVR-New-UI-/?gclid=CjwKCAjwo9unBhBTEiwAipC112Lv1MmcBf8tjnHkGVyYmAf_sJ6f1NmG7cbdDG6hcvUrAC2GF3b91xoCvDEQAvD_BwE

@user_705343437246662_705343437246662 Do you get connected and no video? If this is the case then you need to install the DirectX redist(June 2010). If, however, you don't connect then delete the camera from the client and add it using the UID.

@nelmediaconsulting_653281431416898 Did you install the DirectX Redist (June 2010)? I am using the 8.12.1 and have no issue with any camera including the E1 OD.

@gaven_507857660539110 Can you restore the camera and untag any motion? Can you connect it to the application only to check that the issue is not on the NVR? Delete it from NVR.