Posts made by joseph_1979

@user_726534656405690_726534656405690 Replication of Google FCM and IOS APNS is a bit complicated and why wasting time to replicate something which is available and used worldwide. Better use the resources to develop your application. Maybe there can be some improvements in Reolink application server when it receives the alert from the camera and pushes it to the FCM/APNS servers.

In the alarm setting, do you have alarm delay. If yes try to increase it to 1 or 2 seconds.

@geopisteur_560746898723094 I don't have the equipment to reproduce the scenario. I suggest you to submit a request to Reolink support on https://support.reolink.com/hc/en-us/requests/new/

@mg_349975036309755 This has to be answered by Reolink unless a security consultant does penetration tests to validate the security of the NVR. I used to commission consultants to do pen testing on large systems which are connected to the Internet.

If they manage to access to the Linux of the NVR I guess somehow they can access the WAN port. To be secured you need to connect the cameras to a managed switch and apply port locking based on MAC and/or setup VLANs.

@mintz-doron_491232812843136 Unfortunately the application won't let you to record from particular cameras. It will instruct all connected cameras to forward the recording to the application other to local SD, FTP, email (if actiavted).

However, I kindly asky you to submit your request to Reolink support at https://support.reolink.com/hc/en-us/requests/new/

@das-dos_208145718501556 If you are using email/push message notification the untag the motion as illustrated below. Similarly if you are recording and don't want to record any motion, just do the same.

@romu Good afternoon. If your requirement was a FOV of approx. 180 then you should have opted for the DUO 2. As I stated I have the trackmix WIFI and it's on front and had no issue with the guard position. It always returns to its configured position. However, I have this deviation issue on the E1 OD and sometimes it faces the wall and had to recalibrate. In this case there is a gear mechanism issue and I think a fw upgrade won't solve the problem.

Could it be that your TrackMix is faulty. Tell support if they have received similar issues and if not try to replace it if it is still under warranty.

@tgodom_274059326546051 The dxsetup.exe shall install the files in the system directory where the corresponding DirectX11 ddls are stored. Note that adding ddls of older DirectX has no impact on your system and still X11 is the latest installed.

@user_721834184925319_721834184925319 You're welcome. Have a nice day.

@user_725429948465352_725429948465352 Can you show us the DHCP config on the WG router? Try to capture a Wireshark trace on the ingress of the WG and see what's going on?

@user_721834184925319_721834184925319 Can you try to delete them and add them using the UID?

@freyja_717531108372678 Check out this link https://reolink.com/__/reolink-trial/

@user_721709091299492_721709091299492 Normally they use TCP when the client is connected on the same network as the camera and UDP if the client is connected to an external network. In your case it should be RTSP over UDP on your Android appl.

@reolink_0984_633827804586074 I didn't encounter that as I rarely power cycle the smartphones. Yes, you are absolutely correct. Maybe they change it to be more secured just in case one loses the smartphone. I will ask support.

@marian-siczek_715086104985814 They removed the dumping of the log file. I was referring to any prompts showing any error.....such network error, failed to connect, etc.

@romu Have you set a horizontal range? I didn't come across similar complaint on the Trackmix model. Continue liaising with support.

@user_723410432204934_723410432204934 Which client version are you running? To change the stream, right click on the view window and select Fluent/Balanced/Clear.

@jim_391802144162039 Did you install DirectX package included with the client or the one downloaded from MS?

I suggest you to email support.

@bagend_616494911623273 Email support and they will provide the appropriate firmware.

@reolink_0984_633827804586074 I think this is the login for the cloud. I did enter the cloud credentials and then it didn't appear again.

@guy-fauquembergue_465262638846193 I have the WIFI TrackMix and I did a test. Push notification was not sent outside the time window. Kindly check whether you have the most updated firmware. Go to Reolink download center.