Posts made by joseph_1979

@petetas_516117592592546 By SOME do you mean those with large file size (high res)? Can you play these videos using Reolink Windows client? Try also to download them and play them using VLC (freeware and supports H.265 codec). Access denied and some videos cannot be played indicate an SD issue. This happened to me once and I replaced the SD with Samsung EVO plus and thereafter had no issue.

@vtreola_151938036334734 Can you try to see if you reach the p2p server of Reolink from this pc? From windows command mode enter time dig p2p1.reolink.com or p2p5.reolink.com. They have up to 16 p2px url. They use Microsoft azure and AWS servers.

You may also attempt to uninstall and install the client. Did you install anything on this PC or performed any updates?

@vtreola_151938036334734 Has there been any changes on your broadband at home? Maybe DNS was unable to resolve Reolink P2P servers IP. Can you restart the BB router? If you are a technical person you take note of the IP of the camera and through wireshark you shalll checkwhether there was any request from your BB ip (pc) to the camera.

@steve_633688619757629 Most probably the HEVC is not supported by your browser and so you need to add it. Click on this URL https://html5test(dot)com and see under codec whether HEVC (H.265) is supported. Go to Codecs and click on Videos codecs.

PS: replace (dot) with . as we cannot add links in this site.

@jke-compost-pile_628496657051771 It's an LTE reception issue. Try to check which mobile operator provides the best reception in the area where you have installed the camera.

@user_637826233487438_637826233487438 Just a note. If you have upgraded the Windows client to 8.10beta the full screen icon (bottom right hand) has been omitted. Support notified.

@thetransplant If you are using the Windows Reolink client, go to SYSTEM and then to Date & Time. Here you can adjust the time zone and the date and time format.

In case of Android, go to Advanced then to Date and time and click on synched with phone time.

@schanen-lyons_552815606821084 To check whether you have the latest firmware, please email Reolink support by quoting your hardware version (from device info).

@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.

@md Exactly. It is not a matter of programming. One has to see it from all perspective.

@godswarrior_595013489905749 Try to restore camera. When you restore the camera the settings will have the default values and the WIFI configuration is retained. Moreover email Reolink support to check for the latest firmware.

@colovin_541922116624611 If there is no activity for 10 seconds it will return to the default monitoring position.

@markube_230430755709173 Indeed customers are after more automations based on IFTTT. I have already provided my ideas to support and definitely they will be evaluated and prioritised. As for the NVR I cannot help you as I don't own one.

@costa_ro I do not see any policies imposed. Please ensure that you have good reception before you repeat the scenario and that 4G is available rather than HSPA. Good luck.

@andy It must be something specific on your machine as no other member has reported such an issue. Please check that you have the most updated graphic driver (perhaps uninstall it and install it again). You have encountered this issue on this application only or you had similar issues. What is the model of the PC and which graphic card is installed?

@andy Let's try something else. Go to Reolink icon and right click Properties and go to Compatibility tab. Click on compatibility and select Windows 10.

@user_636907085906038_636907085906038 He needs to install the Reolink client and add the camera using the UID (you get this from the Info device). Then he is prompted for a username and password. Enter the credentials and the camera will be added. Note that an account with user role can only view and won't modify any settings.

@andy I can't reproduce your scenario on Windows 10 and Reolink Client 8.10 beta. It seems a graphics issue. How did you set the HW decoding first?

@andy Application won't check the version uploaded at Reolink download center. You need to download the Windows client (ver 8.8.2) from https://reolink.com/software-and-manual/ and then install it. No need to do uninstall of the existing. I am running version 8.10 beta.

@costa_ro You need to have a good LTE reception as otherwise you will encounter disconnections or failed to connect. In order to determine whether this is the issue you need to move the camera to a location where the reception being on say 4 bar and hoping there will be no intra-LTE handovers. An option would be to take it home for a day and do some tests at ease.