Posts made by joseph_1979

@costa_ro I can fully understand you the frustration you feel. Indeed they seem to be identical but you don't know what the programmer did. On large networks I analyse logs to determine the cause or capture traces. I already asked Reolink support to enhance logging.

If you have already restored the camera and there was no improvement I would suggest you to email Reolink support. Check with them that you have the latest firmware. I presume the mobile operator doesn't impose any policy through its PCRF. Can you swap SIMs with cam?

@costa_ro Rather than scanning can you click on the + at the top right hand corner of the client and click on UID/IP............... enter the UID and a window prompts you for the password.........and enter the password. You shall get the UID from the device info.

@nomahisssss_477125106348271 Definitely that your suggestion has been noted but this has to be evaluated and prioritised.

@chris_180 For these models you need to email Reolink support. These only work with the NVR.

@deirdre_509993927315611 I think you have a damaged USB port and you need to replace the battery. However, before doing so I suggest you to email Reolink support.

@user_632052255064148_632052255064148 Install Ceberus FTP server (or any other FTP server) on your PC and configure FTP or FTPS on the camera. With this setup you shall have the recorded videos on the SD and the FTP server.

@larga001_491622561255646 First ensure that you have the most updated firmware and client version. If you have an issue in push message notification, then
1. Ensure that you have the right permission on the smartphone.
2. If you still don't receive the PMN then restore the camera. A new token will be created and shared with Reolink servers.

@lehmad_611496381804575 Great. So enjoy Reolink products. If you have any suggestion please feel free to propose. The aim is to make the products the way you want them to be.

@keithsrobertson_502667899429020 I have Argus 3 Pro and have no issue in viewing playback through Windows client 8.10 beta. From the client menu (LHS) can you switch off the hardware acceleration and try again.

@reolink-fiona 1 or 2 sec should be enough to mitigate triggering upon light switching.

@bginnmfg_603617149968676 Are you running Windows 11 on a new pc? If yes please follow the procedure outlined some days ago on how to disable hw acceleration.

@twessel_371670550503601 Totally agree with your suggestion. Sometimes it tends to lose focus on the object.

@joseph-chircop_497308027822318 maybe a few seconds less. I have cases where the camera records a 5 minute clip followed by 25 sec clip and I get only one push notification. This is because in high resolution files tend to get big and so after 5 min a new file is open. These appear as two clips.

@reocam_448003255267488 I thought you are on the newest Android client. So case closed.

@chris_180 If there is no activity in the FOV (Motion detection and PIR based motion detection) within a specified time the recording will stop.

@lehmad_611496381804575 What you have is a fibre ONT. Therefore you need a router with DHCP. Connect the output of the ONT to the WAN of the router.

@grzegorz_473556919210157 Appreciate if you conduct tests on both Android and Windows clients. I have done a number of tests and would say it is awesome. Of course as with any new product, it will be greatly improved with new releases. Please check the audio on the Android client and check that there is a two-way communication. If you shall share the cam with anyone and you need this member to answer the visitor then you need to assign him/her the Administrator role. Talk button is not available to normal users. I did a request to support to allow it. And if you shall be using the Rich push notification then you need an account on the cloud. We await your feedback.

@user_634949406437417_634949406437417 This is mainly shown when there is an event trigger. You won't see in case of continuous recording. As for the NVR I cannot answer you as I don't have it yet. All my cams are on SD and one on the cloud for testing.

@lee-lee_366699818209490 Ensure that the Cam is adequately charged and follow https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initial-Setup-for-Reolink-Battery-powered-Cameras-via-Reolink-App?gclid=Cj0KCQiA-JacBhC0ARIsAIxybyP97gx4ne43XIJnXjD2POz6MVTYgqcR9or826gMHlIwsCh30WqJ8ZcaAiz0EALw_wcB

Yes they are continuous. By default they are 5 min long. High resolution recording results in GB file if the duration is high and so it will be difficult to download it to a PC.