Posts made by joseph_1979

@user_692864088391837_692864088391837 You may ask support on support @ reolink . com

@supaman881_549047356960906 I suggest you to submit your request to support on support @ reolink . Com

@user_870780388491466_870780388491466 Through the API...no

@user_871736311287948_871736311287948 untag motion (or others) in both recording and push notification.

@mamymam2013_465350299701478 I can fully understand you but we can't do anything other than pestering and hopefully one day we may see a solution. I am chasing them on two issues, one on thumbnails not always showing the detected object (Android) and the other one concerning the motion and timer detection type(Windows). I am so busy that I have no time to reply to members.

You can take a donkey to drink water but you cannot force him to drink :). All companies have the same primordial goal...sell...sell...sell and then .....

@mamymam2013_465350299701478 Since it is reachable and I have no disconnections I stay with the newest fw (v3.0.0.3748_2408281837) and forget about the WIFI signal strength indicator. However, there is the issue of icons on playback which I am liaising with support to sort out. If there are any updates on this I let you know.

@mamymam2013_465350299701478 Here it comes. Note that this is from the most recent fw as I had to load it again to provide some info requested by Reolink support.

@mamymam2013_465350299701478 Thanks. I always keep the old fw for all my models. I am using the Nov version. Will await till an upgrade is provided.

@mamymam2013_465350299701478 The last version included in their download center has restored the previous max bit rate and fps for the clear mode. Subsequently the washed colours issue has been solved.

Signal level is still problematic.

In addition to this, on channel 1 you shall see an additional file with detection type timer even though you don't schedule recordings during specific times. You can see this by selecting channel 1 and click on playback. Then click on download....you shall see two files for each event. One with the person (and motion????) and the other timer. Moreover on each thumbnail shown in channel 1 you shall have motion icon apart from person/vehicle/pet. And any motion is untagged in recording. Most probably the programmer failed to do proper testing or his environment is a simulator :). Whenever I deliver applications to my customers I spend a lot of time testing different scenarios and do include a debug function which I ask customers to activate it and repeat the procedure yielding to the problem. Here I log everything and this really assist me in troubleshooting. Different mentality.

@ediaz_515011123880149 a year passed and didn't hear anything. Pity. We are dealing with security and so we need to have guarantee that camera is functioning.

@mamymam2013_465350299701478 I cannot do anything. I am a customer like you. Apart from this there are issues related to the object detection type. For instance I am now seeing timing detection files which I have never seen before. If you go to playback and click download.......sometimes human is replaced by timing. I reported it but didn't yet get any reply (usual robotic questions :)). For a human/pet I got three files.....motion, timing, human and pet. And the objects to be recorded are human, pet and vehicle. This is only happening since I upgraded both the fw of the TM and the Windows client...... I am very busy and won't log frequently....so be patient if I don't reply.

@big_ted Well....it states worried about missing package. Then what about if for one reason or another the camera is unavailable. Do we get a notification? No...... and this is more important than the package.

@alteksi_402476097769630 This is super easy as easy as ABC

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"GetOnline\",\"action\":1}]" "https://#IP_of_cam#/cgi-bin/api.cgi?user=#username#&password=#password#"

If you get error 14 the programmer failed to allocate dynamic memory using malloc() function. In this case ask support for a new fw :).

@mamymam2013_465350299701478 I told you the issue is on various models.

@mamymam2013_465350299701478 Email is a template :).

@mamymam2013_465350299701478 I am running this version for more than a week now and have no issues.

@mamymam2013_465350299701478 thanks. Keep pestering. Always be persistent in life.

@mamymam2013_465350299701478 I can fully understand you but I cannot do anything. Whenever I report an issue either I discovered or being reported here, I am asked a number of questions which are repetitive and don't make sense in the context I described. Sometimes I leave it. My time is precious too and as I stated I am conducting an acceptance testing of a mega project running into millions of Euros. And I do it because I love to help people wherever possible.

@Daisy Kindly ask senior support to get in touch with this customer. The problem is with various models not just the TM.

@outzone6_204206976000167 email support on support @ reolink . Com

@terabyte_715506273153197 under detection alarm, disable motion mark.