Posts made by joseph_1979

@reolink-oskar Yeah. Reolink set to revolutionise the home surveillance with Dual lens security cams and they are surprisingly affordable. And mostly no subscription at all. So flexible. However, we wish to see a higher vertical FOV in new releases. Keep it UP. Thanks.

@helderjspedrosa_420687510597869 What is your canera and nvr models? You should add it once and that's all. If connected to the NVR password is set by NVR and you can see it.

https://support.reolink.com/hc/en-us/articles/360003567953-How-to-Change-Camera-Login-Password-via-Reolink-App/

@big_ted Here it is

1. Doorbell and Chime connection supported.
2. Time-lapse recording for Altas PT Ultra supported.
3. Repeater connection supported.
4. Other known bugs resolved.

waiting for the HHP version :).

@willc_937577644765368 Hi Bill, Ensure that your home hub Pro has the latest firmware from the https://reolink.com/download-center/. Mine is on v3.3.0.369_24112932. 

One of the updates is 'Pre-recording mode and smart battery mode of Altas PT Ultra now compatible with Reolink Home Hub Pro' 


Moreover you need to check with support that you have the latest firmware level on the Altas. Open a ticket and if a newer is available they will push it to the UID of your camera. Note that the manual update from the application doesn't work.

If the file has extension .zip then you need to use an application like 7-Zip (freeware) to unzip it. The file extension should be .pak.

And lastly don't forget to have the Android client updated to 4.53.1.0 (only bugs and user experience). Features added in 4.53.0 are cited in https://www.reddit.com/r/reolinkcam/comments/1jqgkjv/introducing_reolink_app_v4530_new_features/

@grod777_275772032561320 Which camera model? This is a normal mp4 file unless the file is not encrypted. In clear mode the file is encoded in H.265 whereas in fluent they use H.264. Try to download in fluent mode and check whether you are able to watch it on iPhone.

@user_865172826435753_865172826435753 The SIM service is applicable only to 4G cameras (operating over the Mobile Packet Data network). Cloud service shall be available if you have bound the camera to the cloud service and subscribed to a plan.

I assume that you have a micro SD inserted in the camera and followed the instructions as indicated in https://support.reolink.com/hc/en-us/articles/900003747326-How-to-Set-up-Motion-Recording-on-SD-card-Reolink-NVR-and-Home-Hub/ .

Additional troubleshooting tips.

1. Try to reboot the camera
2. Try to format the SD
3. Check the SD on a PC

@lemue_73398283825307 Good choice. Higher vertical FOV compared to the DUO 3. I have two DUO 2 and they are fully exposed to rain and sun and never had any issue.

@scott9990_615758583771236 I don't experience any disconnections. Check that the WiFi signal is strong at the location of the camera. Try to connect to the 2.4G band which has longer wavelength and subsequently longer range.

@user_798453693608148_798453693608148 IFTTT or MQTT. I have asked for these for quite some time. I am getting this through HA.

@wisemanjaw Agree. We have been telling them to have the application check the fw of the connected cameras and if a new one is available it shall prompt the user. I don't know the reason why this has not been implemented from day 1. This is readily available on competitors application.

@wisemanjaw Nothing to worry about. Those are the P2P relay servers provided by AWS. Read my explanation of how cameras are accessed at https://community.reolink.com/topic/87/how-does-the-reolink-uid-actually-work/2?post_id=22657&_=1744797299000

@user_709297619894472_709297619894472 Rather than locking can you block its mac address on the farther AP?

@tdebrabandere_377655314296973 I have the Argus PT Ultra connected to the Home Hub Pro and never had any disconnections. The WiFi signal is quite strong at the camera location and I am using 5G.

Try to use 2.4G band and check whether the disconnections dissappear.

@rog_610045520646206 Have a look at https://support.reolink.com/hc/en-us/articles/360004384713-Guide-on-Integrating-Third-Party-Cameras-with-Reolink-NVRs/

@todd-b_937478172274832 Have a look at https://support.reolink.com/hc/en-us/articles/900000431446-How-to-Set-up-Continuous-Recording-on-SD-card-Reolink-NVR-and-Home-Hub/

Under camera recording, you should have continuous recording schedule.

@user_911353752531093_911353752531093 That's the way PIR functions.

@user_744973684297915_744973684297915 The auto update doesn't work. They have to push the fw to your UID.

So you need to upgrade it manually. You have to transfer the downloaded file onto a USB. The procedure is simple and you have to be on-site.

Follow the procedure outlined in https://support.reolink.com/hc/en-us/articles/34817575507481-How-to-Manually-Update-Firmware-for-Reolink-Devices/

@david-a_371159357874379 have a look at https://support.reolink.com/hc/en-us/articles/900000643986-How-to-Set-up-the-Pre-Motion-Recording-via-Reolink-PoE-NVR/

Depends on the camera. Altas has the pre-recording.

@mamymam2013_465350299701478 indeed it's hard to build trust and reputation but can be destroyed in seconds. Once destroyed you won't get it back no matter what you do.

@kimchigun that's what cost cutting yields to. AI support is nowhere near to well-trained human.