Posts made by joseph_1979

@wentao_269167188861175 Are these two cams using the same SD type? Did you observe the same outcome from both the Android and Win client? When you experience the issue again, try to format the SD and check the recording and playback. Do not reboot the camera. Have you ever report this to Reolink support?

@guessy_305491556810936 Data transfer capability depends not only on the medium but more specifically on the source processing power which in this case is the camera. It can be seen from your video that the max data transfer is around 1.7MB/s or 13.6Mbps which is not that slow either. I have high end servers HP G10 and when I transfer a 20G file, the transfer rate is around 40Mbps. The issue I see is that somehow the transfer occasionally stops and this has to be sorted or improved. Maybe in the recent versions they change the mechanism of saving the data to HDD.

I did inform Reolink accordingly.

@aideeroll_518840591122616 When installing the video doorbell ensure that you use the UID method and not the local IP. This is because the Reolink client on your smartphone will request the Reolink P2P servers based on your UID to provide both the local and the public IP of your camera. So if you didn't use the UID during setup then you won't get this information and thence you won't be able to connect to your doorbell from anywhere outside your local network. Moreover ensure that the WIFI signal at the doorbell location is strong enough and preferably use the 5G band which is less prone to congestion and interference (of course the range of the 5G signal is less than the 2.4G ....... smaller wavelength).

@user_612681119584296_612681119584296 Please refer to this URL https://support.reolink.com/hc/en-us/articles/360004441533-Can-I-Add-Reolink-Battery-powered-Cameras-to-Reolink-NVR

@big_ted Actually I encountered this myself and did report it to support. Hopefully it will be added in a Win client upgrade. I am still on 4.35.1.1. Will ask for the beta to test it out.

@user_654306224615431_654306224615431 Correct. Should be as implemented on the Android client.

@Fiona. Kindly inform Development team.

@user_667474537287771_667474537287771 Try to change the boolean value of hardware acceleration to 'false' in file AppData/Roaming/Reolink/userSettings ............... {"key":"hardware-acceleration","type":"boolean","value":false,"_id":"sSr1ypxxxxxxxxxxp"}.

@chuck_529633235447953 Reolink client will only work with Reolink cameras and NVRs.

@colovin_541922116624611 For your perusal, restore of the doorbell from client will delete all the configuration with the exception of WIFI setup. Maybe he has one SSID for both 2.4G and 5G. Anyhow it is working and your neighbour is happy. Have a nice day.

@crimp-on_62210811129 Nope, there are packets sent to P2P servers at regular intervals to update both the private and the public IP of the camera, push notification message relayed to the Reolink message application server which pushes it to the Google FCM for Android, etc.

@BlendiH Did you do any operation from the Reolink client at that point in time such as trying device linkage? Did you check that the MAC address correspond to that of the RLC810A? What is the FW model? Any logs you can share (of course hiding any personal data)?

@user_669525845065812_669525845065812 On Reolink cameras H.265 is supported in clear mode as per table on article at https://support.reolink.com/hc/en-us/articles/900000604803-Do-Reolink-Cameras-Support-H-265

@vfxwolf_668981017202794 To check firmware of cameras via NVR follow this link https://support.reolink.com/hc/en-us/articles/360005175034-How-to-Find-out-Camera-Firmware-Version-via-Reolink-PoE-NVR

And to upgrade cameras via NVR follow this link https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs

@jesse Kindly send an email to Reolink support to update you on the status of this.

@colovin_541922116624611 Most probably it is a WIFI issue. Would you be able to ask him to change to 2.4G and check it out? There are android WIFI analyzer which you can install on the smartphone and check the WIFI strength at the location of the camera. Do you think he will allow you to add his camera to your smartphone and check it out yourself? This shall verify that there is no issue on his smartphone.

@user_668935731171433_668935731171433 Did you try to insert the SIM in another smartphone and check connectivity again?

@thresher81_667599009603590 Select the camera and go to the live view window. Then do right click and you shall have all the resolutions available for that camera.

@blendih Yes, a number of ports should be open to allow communication with a number of entities like Reolink P2P servers (UDP port 9999), establish communication with camera from client (TCP port 9000), browser access using HTTPS 443 or HTTP 80, ONVIF 8000 (or whatever value you have set it), Live streaming protocol RTSP 554, Live streaming protocol (Requires Adobe Flash) RTMP 1935 and UDP ports for media transfer with Reolink client/NVR.

@user_640586162651174_640586162651174 On the camera's SD, the filename is cameraname_Startdatetime_enddatetime.mp4 and so they must have maintained the same format. As you stated they will be easily identified. Did you suggest it to Reolink support?

@user_663909349224533_663909349224533 If smartphone is unable to read the QR code sticker as it is blurry then you can still add it by manually entering the UID number. In this case, please tap input UID/IP under the scan window, choose UID, enter the UID of the camera and tap Next to proceed.

@robin-p-blanchard_74742587714 Good point. And members are also looking for the functionality to delete clips on the microSD.