Posts made by joseph_1979

@user_667446381625459_667446381625459 It is rather impossible to find an adjustable wedge having the exact position of screw holes of the Reolink doorbell. Wasserstein have a 35 to 55 degress adjustable wedge and according to the description it suits the Arlo doorbell camera. This has nearly the same dimensions as those of the Reolink doorbell. All you need is a template of the wedge so as to check that the position of the screw holes are within the solid area. This can then easily be drilled.

@gdkace_662252126924877 the free plan is 8s per clip as indicated in https://support.reolink.com/hc/en-us/articles/900000641926-Introduction-to-Reolink-Cloud

This means that the camera is able to record more than 4s. Do you have another SD? Can you check if there are errors on the SD?

Place the microsd in the adapter and inserted in Win PC. Check the disk letter assigned and from command prompt use chkdsk sddiskletter/f

There are many tools to test and verify the SD.

@lh52f_586093100580917 Agreed if both 5G and 2.4G have the same SSID. I solved it by having distinct SSID.

And they should add 'forget network'.

@gdkace_662252126924877 It might be there are errors while writing to SD. Did you try to format the SD or replacing it? Try to bind it to the cloud using the free storage plan and check it out.

@miragecy_488743704580270 they should make the light sensor sensitivity adjustable. I have the video doorbell and the IR is activated at late evening. Can you relocate the doorbell to a position where there is less illumination at night?

If you have a visitor will you be able to see the person in full colour? If yes then you do not need IR.

@antastico_651941844185152 Did you report this to support? Are you using POE or WIFI cams?

@bradleythomasthornton_579789494964573 When you changed the server to HTTPS, it’s telling the browser to connect via a different port (443 – HTTPS), whereas normally, you connect via (80 – HTTP). Without an SSL Certificate (exchanged during handshake), the server would refuse the connection. So, in short words, HTTPS is simply not possible without a certificate which encrypts the communication between the NVR and the browser. So previously you were connecting to NVR using HTTP and all of a sudden you were not able. And when you enabled HTTPS then you were able to access. I think when you use HTTPS there was a redirect 301 and connected to HTTP and you got that message.

@user_667513685061740_667513685061740 And clips should be sent in high definition.

@daz_58170128017 Can you please take a screenshot and email Reolink support so that they will delve further? It would be nice to have a wireshark trace but won't recommend as there is the transfer of the credentials between the application and the cameras. I agree that this is frustrating.

@julian_481116254322917 Moreover the size of the two pak files are of the same size, namely, 46,281,119 bytes. Will ask support to clarify. Thanks to point it out.

Update: Email sent.

@beertsen_655087648468999 Ensure that the POE switch is 802.3af compliant (48V) and supports active mode. Active PoE only turns on the power when the downstream device requests it, they then negoitate what class and wattage they want.

@mikkoim_385349357375663 This hasn't yet been released in public and so must be a beta version. The last stable official firmware is 989.

@bobby_608359064494187 This has been requested by many members. Indeed the status of what has been activated should be added.

@raygoldstein5_307154471190675 If you are unable to reconnect and do various attempts to reconnect, I suggest you to ask support to change your transport from UDP to TCP.

@daz_58170128017 Normally the live view continues until you stop it or move to another camera. Are you viewing a battery operated camera? Did you check whether this is occurring with the new client version 8.8.4?

@user_666755818377270_666755818377270 Go to client main menu...upper right hand side...and disable hardware acceleration.

If you are unable to run the client then I let you know what setting to change.

Note that the most recent Win client version is 8.8.4. You can download it from Reolink download center.

@markarron9_504005354344625 Good suggestion. They need to add the colour in the notification payload. And they should also add a distinctive sound in the payload too. This has been requested for some time.

@user_665949920661556_665949920661556 You need to email support and they will push it to your camera. Provide UID and hardware version.

@ajarry_665256351367256 Reolink camera accept fat32 formatted SD. The capacity depends on the camera. Recent ones accept up to 256GB.