Posts made by joseph_1979

@crimp-on_62210811129 I don't have any NVR and I tested it on individual cams. As always there is room of improving the scene mode feature such as to have a schedule and include other options. I have requested support to ask R&D team for further improvements but of course they know their priorities.

@kristof That's the version installed on my video doorbell. I just rechecked and both the doorbell and the RLC511WA detected the same persons.

What I am observing is that sometimes the two chimes are not being activated when the doorbell button is pressed. I think that either the doorbell transmitter is somehow faulty or they need to increase the power of the 433MHz transmitter. If chime is in close proximity with no obstacle in between it works most of the time.

@kristof I have installed the WIFI video doorbell for a month and still able to detect person. What is your firmware?

@schanen-lyons_552815606821084 Can you let us know the procedure you are following to pair it? And what is the distance between the chime and the doorbell? Are there any obstacles in between?

@user_647233810104382_647233810104382 You can use the scene mode to achieve this. Follow this link https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@schützenverein-versmold_646806083850342 You need the scheduled scene mode. Unfortunately this cannot be scheduled and has to be be activated manually. Read this article. https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App?gclid=CjwKCAiAwc-dBhA7EiwAxPRylFbxnEuMz6RhYNgx8YbWeQyc4L6xtjPjDjj4GT5K98UKXtcNnik3RBoCcG4QAvD_BwE

@reolink_243949053128894 I don't have that NVR and subsequently cannot say if it is a specific NVR issue. Can you please report it to the Reolink support?

@jerry_292171543834761 Follow the instructions cited in this link https://community.reolink.com/topic/3217/three-steps-to-connect-the-reolink-cameras-under-nvr-to-google-google-assistant-alexa

@pmcgrinder_513088070992115 not just the SIM...both SIM and microSD. And after the swap remove and re-insert battery.

@pmcgrinder_513088070992115 Would you consider to swap both SIM and microSD between the cams? Do you know if the camera was subjected to a harsh environment? Can you verify that there is reception (connection failed) where the cam is installed?

RLC-810A There is no export/import functionality on the cams. This is only available on the NVR (at least the import was once available).

@pmcgrinder_513088070992115 Insert the SIM in your smartphone and change the APN to that assigned to the SIM. Check that you are able to browse the Internet. This proves that the SIM is fine. If I recall correctly, the apn configuration for GO PT is in a text file which the customer has to create on the microSD. Kindly ensure that this file has not been corrupted. Check also that the microSD is still good. Maybe you can take both the microSD and SIM of the working camera and install them on the faulty one. If there is no APN setting the mobile module of the camera will not be able to communicate with the packet core (MME (CP)/SGW (UP)) of the mobile operator.

@reolink_243949053128894 All videos are in the NVR and so whatever application you use they all access the same source files. Did you try to play it through the NVR directly? I noticed that the firmware seems to be old but to verify that we need the hardware version. You can check whether you have the latest version by visiting reolink download centre. Are you able to ftp files from the NVR to your MAC?

@joseph-chircop_497308027822318 Thanks Big Ted. Wish you and your family a prosperous 2023 and beyond. My availability in this community is somehow conditioned by the VoLTE project I am handling.

@reolink-fiona Thanks a lot. Wish you a healthy, peaceful and a very successful 2023. Keep it up and tease the customers with new products. Appreciate if you continuously pester your developmemt team with the suggestions put forward by the members.

@chuck_529633235447953 pet detection is still under development but soon it will be finalised. So as long as you won't activate it as per my previous reply then it is OK. I will remind support again.

Let us know if you have other issues or ideas which you would like to see on Reolink products.

@stefano-klett_614247822987953 I don't use synology and so can't help. Kindly email Reolink support.

@joseph-chircop_497308027822318 Kindly take it up with Reolink support by email them on support@reolink(dot)com Replace (dot) with . as we cannot include links here.

@chuck_529633235447953 if in the schedule of recording and push/email notification the pet icon is untagged then it is deactivated.

@user_623346741346376_623346741346376 I disabled any motion on the RLC511WA and have added a 1 sec delay for person and thereafter no false alarms. Since April I haven't seen any firmware update on this model.