Posts made by joseph_1979

@guido To get different ringtone when a person is detected and a visitor pressing the button you need to have the most recent fw and client.

@user_828025657151697_828025657151697 in remote directory...enter /camera

In order to see what's wrong I suggest you to capture a wireshark trace on the egress of your router. Then filter trace on ftp. Is there any logs on the cloud side? Despite you set ftp, the camera still requets to upgrade to tls and maybe this cause an issue at the remote side.

@seidenschnur_225356409180394 condensation inside. Did you change location? Leave it for two days and check whether it will go.

@user_805124439601351_805124439601351 oh yes...similar to TAPO from tp link. Please submit your request to support. The more requests they get the higher the probability of being implemented. I will email them.

@reocam_448003255267488 FYI, I am a customer like you with no access to Reolink internal doc or storage. Trying to assist wherever possible.

@maz_8193

I don't have any 4G cameras and so I am basing my answer on what I read. However, I know all the details of 4G protocols.

Check out this link https://support.reolink.com/hc/en-us/articles/900006968183-How-to-import-APN-information-to-Reolink-Go-PT/

Make sure you type the apn correctly with no spaces as some operators will reject the IMSI attach from the MME side. Others take a default one even you type it incorrectly.

If you don't know the apn, insert the SIM in your smartphone and check it out. It is sometimes loaded automatically. Ensure that from your smartphone with this SIM, you are able to browse the Internet.

If you have an AT&T SIM, try it too.

@ml_812798949916887 This is solely controlled by their cloud application and so it is here where duration is imposed. Maybe lack of space like the case of viewing the cameras remotely. Due to bandwidth limitation on the P2P servers offered by 3rd party, the defaulted mode is fluent and in multi-view you won't get any clear. Nevertheless we cannot get everything unless we pay more for it.

@ml_812798949916887 5mbps upload..........this is the 90's era :). Consider to have a 4G router. I have 1G/250M on fibre with a 4G redundancy having 180M/60M.

@newysurfcam_826122846044314 To 90 degrees it's a NO. See https://support.reolink.com/hc/en-us/articles/900000603746-Can-I-Rotate-Camera-Image-90-Degrees/

Only FLIP and MIRRORING are allowed. See https://support.reolink.com/hc/en-us/articles/360004724613-How-to-Flip-the-Image-via-Reolink-App/#:~:text=Launch%20Reolink%20App%2C%20go%20to,image%20vertically%20by%20180%20degrees.

@gorio_382660494987496 No. We have been requesting this for quite some time. But there are brands like TP Link whereby their cameras are triggered by sound.

@user_828025657151697_828025657151697 I can't see the snapshot you added. Can you take a snapshot of the ftp configuration you did on the camera? Check whether FTPS is supported by WD My cloud. And exclude the trailing / in the camera's "Remote Directory" parameter.

You may test the ftp by installing Cerberus/FileZilla ftp server on your PC.

@ml_812798949916887 Best option is to email support as I don't think that they read all or any of our comments. Whenever I emailed support I always get a reply.

@ml_812798949916887 That's what the documentation states and they should comply with all the statements they make. In fluent he should get between 16 and 24s and if he is not getting this duration then he should take it up with their senior support.

@ml_812798949916887

Yes we are in line on what it is stated in their doc. I expect the units to be in full compliance with their statements. Try to address it to senior support. I don't think they read all of our messages here.

@user_827429727908048_827429727908048 it's battery operated cam. I deleted the snapshot as it contained the UID which is like your bank account.

Ensure you have a strong password.

@reolinkshayla Excellent. More enhanced kinky products. However, please ask your sw dev team to evolve more on the software aspect.

@user_756627276955783_756627276955783 If you are referring to the cloud, then yes it is 8sec if recording is in clear mode. You may store the video on the micro SD.

See https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings/

@user_792631043424507_792631043424507 I had no problem to pair it. Just follow this procedure.

• 1. Plug the chime into the power socket.
• 2. Press and hold the Settings button for 5 seconds until the chime makes a short beep sound and its blue status light is on. Then release the button. Now the doorbell camera and the chime are in pairing mode.
• 3. Press the doorbell. If the chime's blue status light flashes twice and the chime beeps twice, it means the chime is successfully paired.
• 4. Now press the doorbell, and the chime shall sound.

@big_ted What is the max upload speed and nominal delay on your StarLink? The first member has 12MP cameras and these require at least 15-20 Mbps upload bandwidth. The signal has to reach the satellite and routed back to the mobile/ISP operators and subsequently there is a delay. This might cause some issues in the establishment of communication with the camera. I recall signalling systems C5 and R2 International to communicate via satellites and there used to be extensive delays which sometimes resulted in dropped calls.

@user_827522213122285_827522213122285 They just improved the resolution like what they did for other models such as Argus 3 Pro (2K) and Argus 3 Ultra (4K). Definitely if I shall purchase one I will opt for the highest resolution. But as with all other products don't expect that production will take long.