Posts made by Reolink Fiona

@551055583670523 Hi there, we solved the HTML5 issue in the early days. If you still find the Flash issue, please download the latest firmware of the camera to solve the problem. Download it here, https://reolink.com/download-center/.

@robert_5420 Because our camera is not the license plate camera. So some video details of the license plate are not perfect and are limited by distance.

@tim-robertson1961_433667877613761 What's your APP version and camera firmware? You can upgrade them all to date. Then see if the problem can be solved.

Latest APP version: 4.30x
Check the latest version of your camera here, Download Center – Reolink.

@z0mbie I have contacted the support colleague to follow up on this case. They will contact you when they have the solution.

@big_ted I have told them the feedback about the black screen. They will keep following those cases to confirm the issue.

@tanja-flury_552301707280565 What's your camera model and firmware version? Have you tried to upgrade your camera to the latest firmware? You can try to download the latest firmware here, Download Center – Reolink.

@stuart_504105997676756 The NVR doesn't support the time-lapse function now. I have told this to the product team and they said that they need to evaluate this request.

@john_350143387672724 Hi there, there is really a bug here. Our tech found that the error report between some devices and the Client is not synchronized. We are checking this issue. We may fix it in the official version.

Hi everyone,

Do you remember that we will release a floodlight? Now we would like to have a survey about this new product. There are a few questions that need your help.

Survey link: https://bit.ly/3Rk5UL5

Thank you so much for your time!

@klekner_231997952393414 Can you try to install the Beta Client v8.8.0 here? Download it via https://bit.ly/3IbwKB0.

@z0mbie Hi there, you can attach the screenshot here, Submit a request – Reolink Support. Then our tech will contact you within 24 hours.

@reocam_448003255267488 Sorry for the typo! This is the v4.30.1.1 Android APP. You can try to download it via the above link.

@geschinsky_376216486543563 This hasn't been realized now. I have told this request to our R & D team for evaluation. If there is any news, I will let you know.

Testing the Beta Doorbell...

@john_350143387672724 Thank you for pointing out this and providing the info! You can delete the system info with the UID now. We don't recommend exposing the UID. I have let our tech check the timelapse video deletion issue.

@z0mbie Thank you for the test. For your issue, could you please send the system status screenshot to the support team to check? Please check the system status when your APP can't connect the camera via the mobile data.

Open Reolink App and go to Menu (on the top-left corner) -> About -> System Status （marked out by the blue arrow) page.

Guide: https://support.reolink.com/hc/en-us/articles/360006684014-How-to-Check-System-Status-via-Reolink-App

@bidouilletout_551395529822451 Here is a video about the setup of the RLC-523WA. You can try again. If it still failed, please submit a request with the screenshot of the error message to our support team for help. Submit a request – Reolink Support


Voici une vidéo sur la configuration du RLC-523WA. Vous pouvez réessayer. Si cela échoue toujours, veuillez envoyer une demande avec la capture d'écran du message d'erreur à notre équipe d'assistance pour obtenir de l'aide.

@bidouilletout_551395529822451

@bob-raycountystone_551387466342588 Hi there, the videos will be recorded to the NVR and the SD card at the same time. You can put SD cards into the cameras. But it will overwrite the videos if the SD card is full.

@barry_32471792472258 Thank you for your feedback on the scene mode. I will tell our product team about it.