Posts made by Reolink Fiona

@tony-shupe68_445942962487478
Hi there, do you connect the camera to the NVR? If so, you may need to upgrade your NVR firmware. There may be some compatibilities between the camera and NVR firmware. You can try to download the NVR firmware and upgrade the NVR on the PC Client or Monitor.

Download the firmware here, Download Center – Reolink.

@tim-kipp_321129515151578 We have optimized this feature. Now it can patrol between the preset points.

You can just download the new firmware from our download center and upgrade your camera with the firmware.
Download Center – Reolink

Guide: https://community.reolink.com/topic/2718/how-to-upgrade-the-camera-nvr-with-the-latest-firmware

@811965_422259297169594 Do you connect your NVR via the UID? If the NVR and camera are not in LAN, you may need to input the UID of the NVR and connect it again.

@jedi2020_32727772450952 It supports H.265 in clear mode and H.264 in fluent mode.

@ssmith0115_394800213745877 Hi there, it is safe to visit. Please don't worry. You can also go via KEEN Ranger PT | 4G LTE Pan & Tilt Cellular Trail Camera.

@fredrik_443121366618298
For the Client PTZ control, it is a known issue. We will fix it in Client 8.8. We may also have a beta test in our community. You can stay tuned for our announcement.

For the PTZ in the IOS APP and the focus, what's your camera firmware version? Have you upgraded to the latest version of firmware? You can download the firmware on our download center, Download Center – Reolink.

@john_350143387672724 @fredrik_443121366618298
I will also provide your feedback to our R & D team to check and improve the firmware.

@profigriller_284489721987246 Hi there, our tech would like to further check this issue. You can try to submit a request here, Submit a request – Reolink Support. Our support team will reply to your email within 24 hours.

@jsintx2017_378711983128823 The reboot just restarts your camera instead of erasing the settings of your camera. If it can't work, you can try to restore your camera in the APP or hard reset your camera. Restore and hard reset will erase the settings of your camera.

Restore(Erase all settings except for the wifi, DST, and timezone information)
https://support.reolink.com/hc/en-us/articles/360003545494-How-to-Restore-via-Reolink-App

Hard Reset(Erase all settings)
https://support.reolink.com/hc/en-us/articles/360003516613-Forget-Password-Bullet-Cameras-or-Dome-Cameras-

@wiredcharlie_371267279483131 We don't have a plan of the FTP for the Argus PT 1080P in a short time. I will try to forward your request to the product manager to seek possibilities.

@faasio82_480971996033257 We will have a new Beta test of the auto-tracking firmware of RLC-523WA soon. You can stay tuned with us.

@inge_241341868548265 Can you try to send some information like a video/screenshot to our support team for a further check? Our support team will reply you within 24 hours. Submit a request – Reolink Support

@warnzie_464572544110774 There is no estimated date now. I will update if there is any news.

We have two new versions of RLC-810A available on our website now!
Before, there is only a 4mm version. Now there are three versions: 2.8mm & 4mm & 6mm.

What’s the difference between these three lenses? Let’s see the actual view below!

 
The 2mm is a wide-angle lens. The shorter the focal length, the larger the angle of view. 
 Which version do you prefer? If you use the 6mm lens, which position will you place the camera in?
 
Know more about the RLC-810A via https://bit.ly/3tzjjF6. 

 
If you are interested in these two new versions (2.8mm & 6mm), you can use this 10% coupon(cmreo10fL1) to buy. You can get a 10%+10%(onsite discount) discount with this coupon. This coupon is only available in the US and EU.
 
If you want to buy other products, you can use this coupon reoso5offs. This coupon can use on all products for all the countries.

Coupon valid until June 21st at 23:59.

@inge_241341868548265 Sorry for my mistake.

They are the same. Lumus supports Google Home. You can check if you have enabled the smart home skills for the camera on Reolink App.

Check more by reading this article, https://support.reolink.com/hc/en-us/articles/900002153223-Fail-to-Add-Cameras-to-Google-Home.

If you still can't make it work, you can submit a request here, Submit a request – Reolink Support. Our tech will help check this issue.

@jsintx2017_378711983128823 Can you try to reboot the camera and see if it can be refreshed?
Settings->System->Maintenance->reboot
https://support.reolink.com/hc/en-us/articles/900000616363-How-to-Manually-Reboot-Reolink-Devices

If the reboot can't work, you can try to restore the camera.

@inge_241341868548265 Lumus supports the Alexa. Have you enabled the smart home skills for the camera on Reolink App?

You can check more details here, https://support.reolink.com/hc/en-us/articles/900002153283-Fail-to-Add-Cameras-to-Amazon-Alexa.

@sasuke Now we only put the latest version firmware on our download center. What firmware do you want? I will try to contact the tech to find the firmware for you.

Hello, y'all！
KEEN Ranger PT, as the first trail camera of KEEN, what features to expect? Today I would like to show you.

• 940nm Invisible IR light to reduce the disturbance to animals

• 2K Live View to view the Animal at Any time

• Pan & Tilt to Cover Everything with 360°

• 4G Plus Solar Power to Eliminate Worries about the Internet and Electricity

Please let me know if you have any questions!
#KEENtoexplore

Know more via KEEN Website: https://bit.ly/3QmVg6a

@robert_5420 You can also adjust the bitrate in the Stream setting. When you view the video, do you view it in clear mode?
You can right-click the mouse on the LiveView screen and then choose the clear mode.

Here is the guide, https://support.reolink.com/hc/en-us/articles/900000662483-How-to-Playback-Recordings-Smoothly-in-Clear-Mode.

@inge_241341868548265 The doorbell can connect to multiple Chime. The Chime doesn't need to connect to the Internet. You can just power the Chime, then it will work.