Posts made by Reolink Fiona

@mdunning_323765759099098 Thank you for your work! Any feedback is welcome.

@PP-C_496183988797605 @Philippe @FROST @spencer_415837063233716 @AshBowden00 @tickleboy

Hi there, if you have encountered any issues with the vertical tracking feature, you can join our beta test. We will continue to optimize the feature according to your feedback.

You can download the beta firmware for the RLC-823A here, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization.

Hello to all the RLC-823A & RLC-523WA users,
 
We have received feedback from some users that sometimes the vertical auto-tracking doesn’t work properly. For this issue, our engineers have modified the firmware to improve the performance of this feature.
 
Before the official release of the new firmware, to ensure that the camera can work better in the different working environments, we would like to have the beta firmware test in our Community. If you have encountered any issues with the vertical tracking feature, you can join our beta test. We will continue to optimize the feature according to your feedback.
 
Download it here. (Updated: Guard point Issue is solved)
RLC-523WA: https://bit.ly/3ICtGfM
RLC-823A: https://bit.ly/3JDQGN1
 
Any feedback is welcome. You can also provide some videos for us to check. 

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New Update:
You can check the new beta firmware at this link, https://community.reolink.com/topic/3830/beta-test-rlc-823a-rlc-523wa-beta-firmware-with-new-tracking-strategy.

@chris_490556869865720
Hi there, the bug in the APP before has deleted the schedule. You can check if you have enabled the PIR schedule. You can check again. Thank you for your patience!

@barry-williams_345505535451286 Hi Barry, for the latest PC Client, v8.7.1, it is default balanced mode in order to make the view smooth. We will continue to collect your feedback and then we will evaluate the best solution for the default stream mode. Thank you for your understanding.

@tomcrean You can try to reduce the sensitivity of the motion detection and set up the alarm delay settings. This can filter some false alerts. I will also record down your feedback.

@shane You can try to submit a request here, Submit a request – Reolink Support. Let our tech support help you with this specific case.

@shane The E1 pro auto-reboot may be affected by the wifi signal. You can ensure that your wifi signal is stable. You can also contact our support team for help if you need.

@beilernate_335623710392463 Hi there, you can give some specific details to our support team for further check. We will try to help. Please submit a request here, Submit a request – Reolink Support.

@faasio82_480971996033257 You can try to reset your camera and try again. Or you can try to change to 4G in your phone to check the connection.

@tomcrean Hi there, you can know about this AI firmware with this article, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more?page=1. But for the general motion, it judges the motion using the pixel-fixed technology. It will record as motion when it detects the pixel difference.

@c-w_252846623158508 @joseph-chircop_497308027822318
So sorry for the inconvenience caused. For the PIR schedule issue, you can try to use the 4.29.08 APP, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule after the upgrade.

@chris_490556869865720
Hi there, for the PIR issue, you can try 4.29.08, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule.

For the email issue, you can try to use the APP password as the email address. Here is the how-to-guide, https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account.

@faasio82_480971996033257 Hi there, for the playback issue, you can try this APP, 4.29.08, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing.

@lbs2reolink Yes, it will be available to download the timelapse from the Client 8.8 version. If there is any news, I will let you know.

@ch2312_507460278038773
You can try to use NVR or the smart home to view the camera on the TV. This is the guide,
https://support.reolink.com/hc/en-us/articles/900000616143-How-to-Cast-Reolink-Camera-s-Live-Streaming-to-TV.

Many users have shared their experiences to view on the TV. You can search on our FB group.
https://www.facebook.com/groups/483506452549903/search/?q=smart%20tv

@casa-gianlu-monia_423567188861136 Click this page to apply, Reolink Trial - Reolink.

Your feedback in the last trial makes a new powerful RLC-1212A. Now the new RLC-1212A is a 12MP smart PoE camera with IR light, a powerful spotlight, 106° FOV, and two-way audio. Wider FOV and a powerful spotlight make it stronger!
 
Didn’t have the opportunity to test the old version RLC-1212A before? Now the camera trial application for the new RLC-1212A is open! You can click here to apply for the trial, https://reolink.com/reolink-trial/. 

@tomcrean May I know what's your camera model? We have upgraded the algorithm of the AI firmware. You can set up the alarm delay to filter the false alerts generated by the switch of the day/night mode. If yours is a camera with person/vehicle detection, you can download the latest firmware here, Download Center – Reolink.

@philippe Thank you for your good idea.