Posts made by Reolink Fiona

@tomselbyuk_331910860959874
Could you please try to reset your camera and reconfigure the camera again? You can also try to check your router if the camera is connected.
You can reset the camera according to this article, https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras.

@reolink2022-03_512771546226825
If your GO is with the nano-SIM card, you can set up the timelapse on the APP.
https://support.reolink.com/hc/en-us/articles/900002834583-How-to-Set-up-Time-Lapse-via-Reolink-App

If you set the email to receive the picture as the alert, you can set up the email interval. Then you will receive only one picture during the interval.
https://support.reolink.com/hc/en-us/articles/360004189434-How-to-Set-up-E-mail-via-Reolink-App

@friends_174085304365228 Have you contacted our support team and solved the issue? Welcome any update.

@jchandler2730_513206886424719
For the 404 links, could you please tell me which links do you mean?

For the Cloud payment, you can click this payment and then you can choose to pay via other credit cards.


If you fail to pay via other credit cards, you can try to subscribe to the Cloud service on this website, https://cloud.reolink.com/.

For the remote view, you can just scan the UID code of the camera to initialize your camera, and then you can try to access your camera via 4G on your phone.

@roni_287387360964801 Hi there, may I know what's your Client version before the upgrade? Is it version 8.5.2?

@roni_287387360964801 Hi there, may I know what's your Client version before the upgrade? Is it version 8.5.2?

@mbzt_424281994174717
Bonjour, comme il existe différentes versions de l'E1 Outdoor, afin de réduire le risque d'une mise à jour erronée, notre équipe R&D va pousser le firmware pour votre appareil spécifique en arrière-plan. Si vous souhaitez mettre à jour le firmware maintenant, vous pouvez également envoyer votre UID pour demander de l'aide à notre équipe de support. Veuillez soumettre une demande ici, https://support.reolink.com/hc/en-us/requests/new.

Hi there, because there are different versions for the E1 Outdoor, in order to reduce the risk of the wrong upgrade, our R&D team will push the firmware for your specific device in the background. If you want to upgrade the firmware now, you can also send your UID to ask our support team for help. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new.

@bernardhellen_513182823784671 Hi there, the highest fps of the RLC-811A is at 25 fps. You can choose the resolution and the fps in the stream settings.

@jamiehiggs_328578565288115 There is no estimate for the arrival date of the RLC-1212A in Australia now. If there is something new, I will let you know.

@cafer13_408421707092101
You can try to adjust your two-way audio volume in your APP. This article is for your reference, https://support.reolink.com/hc/en-us/articles/900002152883-The-Sound-on-the-Camera-Side-Is-Too-Low-When-Using-Two-Way-Audio.

Hi guys,

Many of you may receive an email from Google that you may lose access to Apps that are using less secure sign-in technology on May 30.
"To help keep your account secure, starting May 30, 2022, ​​Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password."



Some users may be confused. “Does it mean that I can no longer receive the email alerts using the Gmail from the Reolink devices? Should I change to another email?”
 
Don’t worry. You can still use Gmail to receive alerts from the Reolink devices. But you need to use the APP password generated by Gmail. Here is the how-to guide.
 
1. Enable two-step verification in Gmail
The APP password will only be available for the account that enables the two-step verification. You can follow the guide in the Google support center to enable it, https://support.google.com/accounts/answer/185833?hl=en.
 
2. Generate the App password for Reolink APP
You can have the step-by-step guide in this article,
https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account.
 
3. Copy the APP password and input it as the email password in Reolink APP/Client.   

 
Using app passwords is a more secure way, no matter for your mailbox or Reolink device. After you successfully change your email password to the app password, you can still receive email alerts from your Reolink device normally. (If you find the email error in the Reolink APP, you can use the APP password to try.)
 
Please let me know if you have any questions.

@mdunning_323765759099098 Thank you for your feedback. Glad to hear that the vertical tracking is better. For the slow speed reaction and failure to come back to the guard point. I have passed it to our engineers to have a further check for them.

@joparee1_491610744918175
In our schedule, there will be a trial program for the doorbell. But it may be changed according to the actual arrangement in the future. Stay tuned with us!

@chris_490556869865720 Thank you for all your work and detailed explanation. For the email alert issue for the Android APP, I will transfer it to our App team for further check.

@sandyde Hi Sandy, there is no new version of firmware for DUO PoE now. If there is one, I will let you know.

@kai-may_508790291357847 Hi there, the link has been refreshed. You can click the new link to download the file. Thank you for your support!

@GimmeShelter
Thank you for all your suggestions. For the PTZ windows, now it can be dragged to anywhere you want if you press the window. You can have a try. For remembering the position, I will record your feedback.

@gimmeshelter Thank you for all your feedback. I will transfer your message to our product team for evaluation.

@ad_457489819275409 Hi there, for your problem, you can send a screenshot for our support team to check. You can submit a request here, Submit a request – Reolink Support.

@aglader85_450503121047736 Hi there, do you use the Android APP? You can try to use the Android APP v4.29.08, you can download it here, https://1drv.ms/u/s!AgGfxtcCOPV3e9Kb_bSPryu7uos?e=m9brU9.