Posts made by Reolink Fiona

@shane
For the postpone setting, you can try to set it to 5mins or more.

For the interval, this setting is only available for the image uploading now.

@cjcov_350345361940689 Hi there, you can try to submit a request here, Submit a request – Reolink Support. Our tech will try to have a further check for your camera.

@putt2day_322881327673537
The kbps will be limited by the camera system. So if you use the 5G in your phone, the kbps will not increase. If you don't have a good signal for your phone, the better signal will help upload faster.

@mgtx16_393902820163760 Hi there, the connection may be affected by many factors like the internet, camera system, and so on. It is not a big issue that happened suddenly.

We have different phones with Android and IOS to test. We will try to make the connection better with more tests.

Could you please tell us more details about your problem? What's your camera model? You can try to change your internet to another wifi or 4G. You can also try to reset your camera to clear the camera system. This is the guide to reset the camera. https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras

@mail_265105024688277 Thank you for your video. You can try to reset your camera and view it if it can be better. If the sound persists, please submit a request here, Submit a request – Reolink Support.

@stoffe-xx_501804896973001 Thank you for your detailed explanation. I will forward them to the team to seek possibilities.

@stoffe-xx_501804896973001 Thank you for your suggestion. I will forward it to the team to seek possibilities.

@jedi2020_32727772450952
Thank you for your suggestion. I will record your demand and forward it to the product team to seek possibilities.

@john_350143387672724
Hi there, you can still use the APP password as your email password. You need to enable the two-step verification first. Then you can generate the APP password for the Reolink app. This is the guide to do that, https://community.reolink.com/topic/3140/how-to-avoid-losing-email-alerts-from-reolink-cameras-for-the-gmail-accounts-if-google-no-longer-supports-less-secure-sign-in.

@aglader85_450503121047736
Hi there, the timelapse will be stored in your SD card. You can take out your SD card and view the video with your SD card in PC.

@justareolinkuser_389876684591300
You can just go to the download center and upgrade your firmware. Download Center – Reolink
You can follow this article to update your firmware. https://community.reolink.com/topic/2718/how-to-upgrade-the-camera-nvr-with-the-latest-firmware

Reolink shares a common goal to help more people in need.

We know that retirement communities or childcare centers face more significant challenges during the pandemic. To help people in need, we sent out 700 free cameras in the #ReolinkinAction program in May 2020.

In May 2021, we teamed with County Theatre, a non-profit community theatre in Pennsylvania, to document the entire 16-month reconstruction and expansion project, allowing the team and members to see the construction process in high quality. To ensure the safety of the theatre, we donate more devices, smart cameras, and PoE NVR kits.

To protect the earth's ecology, we also participate in the Olive Ridley Project to protect precious sea turtles and their habitats in June 2021.
 
In 2021 Aug, We donated 180 cameras to York City Police to help seniors living alone who seek help from police fearing crime in their neighborhood.
 
We are always looking for ways to support people & animals in need. If your organization wants to work with Reolink, please fill out the online information form: https://bit.ly/3HPnGjE. We will evaluate each request and contact you within 2 weeks.
 
If you know of organizations that may need our cooperation, please share or upvote this post to make more people see it.
 
Charity is continuous.
 
Thank you all!

@dg Thank you for your suggestion and we will forward your request to the product team to seek possibilities.

@ashbowden00 Thank you for your detailed explanation. We will continue to improve the feature based on the users' feedback. You can also tell your problem to the support team. This will be helpful to us.

@mail_265105024688277
It seems that it is the wind sound. Can you try to take your camera inside and check if the sound is still on?

@jedi2020_32727772450952 If you enable the "overwrite" in the record-setting, the file will overwrite the earlies recordings in time order at first.

@stoffe-xx_501804896973001
Now that for the auto-tracking, you can turn off this feature in the alarm settings and it can be chosen to track person/vehicle.


For your second suggestion, now you can set up the guard point and it will return to the guard point for a certain time. You can try to know the setup of the guard point in this article, https://support.reolink.com/hc/en-us/articles/4406268435097-How-to-Set-up-Guard-Point-in-Reolink-Client-New-Client-.

For the suggestion of the schedule, I will record your demand. Thank you for your suggestion!

@wardc254_506744343277823
Do your files record to the SD card or PC?

If you record them to the SD card, you can set up the schedule on the camera settings. And then you can set up the time settings and disable the alarm settings. For the timer recording, the SD card can record up to 5 mins for one video in the day and 2 mins at night. You can check your setting again.

If you want to have a whole 30mins-video, you can record them to the PC. In the Client setting(on the right upper icon), you can set up the video duration to 30mins and the schedule to be timer.

@stoffe-xx_501804896973001 Hi there, you can try to turn off the auto-tracking if you don't want it to track person/vehicle.

@motionless_505025253454000 Thank you for your update!