Posts made by Reolink Fiona

@apogee-wilts0r_484831912710325
You may need to check the port setting in the Client. (Network settings->Advanced->Port settings The RTSP port is default closed. You can have a check.

@faasio82_480971996033257 What's your camera model? Only the 8MP and 12MP camera can support pet detection in this firmware.

@milosz1000_297883755180210
Sorry for my mistake. The spotlight will be only available in the standalone camera instead of the NVR. And it is only available for the camera with the spotlight. The RLC-822A is without the spotlight.

Reolinkers’ Week Day 5: Reolink Client Version 8.7 Beta & APP Version 4.29 Release
Hi all! Today is day 5 of the Reolinkers’ Week. We have felt your excitement and heard lots of feedback from you in this week. Today we have the 8.7 Client Beta and APP 4.29 release!
 
What’s new about Client 8.7.0 and APP 4.29?
Client 8.7.0:
1. Added the device list reorder function; (It's finally available!)
You can adjust the camera order by clicking on the camera and dragging it to a preferable position. 


2. Added the “scrollview” button on the live view page and the scrollview interval in the local setting 
This feature is the “tour” feature of the previous Client. You can watch video of each camera at a regular interval.


3. Added the function to customize the time, timezone and DST; 




4. Added an individual configuration entry button to the NVR/DUO device list;


5. Added a refresh button to privacy mask, motion detection zone and object size settings;


6. Added strong and weak indicators next to the password input box;
7. Added new features, including AI detection type for spotlight, push interval, diagnostic Logs and “Http and Https” switch, for cameras with the latest AI firmware.
You can click here to know more details about the new feature of the new AI firmware in the post yesterday. https://bit.ly/3GPAtmo  
 
Improvements:
- Reduced loading time for video playback;
- Accelerated the loading speed of the playback files;
- Users are allowed to resize client window with the sizer on the upper edge.
- Users can see the UID and IP information even when the device is disconnected.
- Moved the entry for adding device from the upper right corner of the client to the top of the device list
- Optimize UI design
- Fixed some known bugs.
 
On schedule:
Time-lapse function on Client!!!
 
Android & IOS v.4.29 APP
What’s New:
1. Added Push interval function!!!
Enable the push notification first to see the interval setting. With this interval setting, users can receive the notifications at an interval instead of the duplicated push notifications.
 
2. Added IOS critical alert (Push notification->critical alert)
You need to turn on the critical alerts both in the APP setting and the phone setting. With the critical alerts enabled, you will receive notifications on lock screen with sound alerts even if your phone is muted or under Do Not Disturb mode.



3. Redesigned the camera layout of the NVR.
--Adjusted the NVR default horizontal layout to the vertical single-column layout; --The layout of NVR list can be switched from vertical single-column to multi-column;
--Added the direct entry of the setting module of a certain channel of the NVR;

4. Added the “channel list” function to the NVR
You can change the device order by pressing the three-dash icon.
By pressing the eye icon, you can also hide the device which you don’t want to see on the display page. With this function, you can ignore the empty channel of the NVR now.

5. Optimized Android UI
6. Optimized FTP feature
 
Note:
Only the cameras with the new AI firmware v3.1.0.764 or v3.1.0.804 (for the RLC-823A and RLC-523WA) support some new features like the FTP optimization and push interval. You can upgrade the camera to the latest firmware. For more information, please refer to the post about the new AI firmware.
You can download the latest firmware here, https://bit.ly/3qLsPni.
 
Where to download:
1. Download the Client Beta Client v.8.7.0 via the link below：
Windows: https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.0.exe 
Mac:
https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.0.dmg   
 
2. Download the IOS APP v4.29 from the Apple APP store.
Note: For the IOS APP, you can download it from the App store now. For the Android APP, it will be available in the google play store soon. 
 
You can provide us any feedback for the Client and APP.
What else features do you want for the Client/APP? You can let us know in the comments!
 

@mbzt_424281994174717
In order to get the more fluent video, we set it to standard mode at default. So it will be standard mode when reopening the Client.

For the E1 Outdoor firmware, we will push the new firmware directly via the "auto-upgrade" or "check the latest version". Because there are different version firmware for the E1 Outdoor, we need to push the firmware according to the specific system.
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Afin d'obtenir une vidéo plus fluide, nous la définissons sur le mode fluide par défaut. Il sera donc en mode fluide lors de la réouverture du client.

Pour le firmware E1 Outdoor, nous pousserons le nouveau firmware directement via la "mise à jour automatique" ou "vérifier la dernière version". Parce qu'il existe différentes versions de micrologiciel pour l'E1 Outdoor, nous devons pousser le micrologiciel en fonction du système spécifique.

@ramms_119_396004748976341
Thank you for your feedback. It will be helpful to us.
You can try to adjust the person detection sensitivity to get the detection much better now.

@marcus Glad to hear that!

@linkone_62983673532573
Thank you for your feedback!

@brian-r-schober_492005980741811
Get it. Thank you for your suggestion!

@rockall_402425959051451
Thank you so much for your request. It will be helpful to us. I have forwarded your request to the product team.

@rockall_402425959051451
Thank you for your request. I will forward your demand to the product team to seek possibilities.

@sandyde You can have a test and give us any feedback.

@mick94115_491629178327178
Thank you for your feedback. Do you fail to attach the video? I can't see that.

@pdownes2001_384636162646205
Yes, it is the new feature in the AI firmware. It still needs to be tested more. You can tell me any feedback about pet detection.

@faasio82_480971996033257 Thank you for your feedback. We will record your demand.

@bufr9302_473220546592974
Now there is no setting in the RLC-811A. I will record your demand and forward it to the product team.

@wierdwizerd_490237651271931
For now, do all your videos uploaded still have issues? or just some of them? If the problem exists, it may need our support team to have a further check for this specific issue. You can submit a request here, Submit a request – Reolink Support.

@burkm_172321696190677
Thank you so much for your feedback.

For the HTTPS issue, it is the reason that the self-signed HTTPS certificate is used by default. It is safe. Don't worry.

To reduce the false alert, you can try to set the alarm delay and the sensitivity first. For the object size, because the detection object may be changed as the object gets closer, this effect of the setting may be affected.

We will seek ways to figure out the wall reflection issue during the auto-tracking later.

@milosz1000_297883755180210 Do you connect the RLC-822A to the NVR? If so, you can try to upgrade your NVR to the latest firmware. Then you can see the spotlight option. But now the smart detection type option is not available in the NVR. It is just available in the standalone camera.

@robin-thevenet_300768852820175
You can try to upgrade your NVR to the latest firmware v.3.0.0148. Then the issue will be solved. You can download the new NVR firmware on the download center.