Posts made by Reolink Fiona

@faasio82_480971996033257 You can use the old APP now. But some new features like push interval are not available in the current version. Features like alarm delay and pet detection can be also available in the current APP.

@nathan-schubert_345465722552557
The DUO PoE doesn't have an update now. If there is something new, we will put the new firmware on the download center.

@faasio82_480971996033257
Hi there, is your phone is android? The android APP is not released yet. It will come soon. If your phone is IOS, you can also download the new APP in the Apple APP store.

@ramms_119_396004748976341
Can you try to check the motion detection zone and "Alarm delay" settings?
(1) Check the detection zone setting to check if you have set the area as the non-detection zone.
(2) Check the "Alarm delay" to find if you set the delay time too long. The alarm will only be triggered when a detection object stays in the detection zone longer than the set time.

TL;DR:
The new firmware has arrived!
1. AI is more accurate. We optimized the AI model and algorithm and added new features like Alarm Delay and Beta Pet Detection.
2. Smart Spotlight can be triggered when the camera detects a person, vehicle, pet, or all.
3. Improved FTP functions.
4. We have Push intervals.
5. Improved Security.
6. RTSP is upgraded.
7. More optimization


Finally! New firmware for AI products is here. We've done the beta test before, and thank you, every bug hunter.
 
The full changelog is in the following, but I want to say it's highlight first -- AI detection optimization.
 
We improve AI person/vehicle detection basically through 2 ways -- algorithm itself and new features.
 
1. Algorithm
a. We use videos that users reported as false alarms for deep learning to optimize the AI model, which is the fundamental solution.
b. We add "anti-shake" and "identify-regular-frame-changes" features in the algorithm, which can reduce false alarms caused by stationary vehicles.
 
How they work
We know that the camera locates an object in a box (like the blue frame in the GIF). And AI does not analyze a video but every frame of the video. However, there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons.
 
Accordingly, the box of the car is changing, even though the car doesn't move. Usually, this box changing of the static object is regular. So we can filter out these alarms by "anti-shake" and "identify-regular-changes" features.


2. New features
a. Alarm Delay
Quite a lot of false alarms happen at night or on snowy or rainy days. If snowflakes and raindrops enter the box of the stationary object, resulting in sudden changes and false alarms. To reduce this circumstance, we add the Alarm Delay feature.
 
How it works
AI may take 20 frames in 1 second to analyze and see how many frames are with the motion. Only when AI detects motions in most of the frames, this motion is considered a true alarm.
Recommended settings
For person detection, 1 second;
For vehicle detection, 1-3 seconds.
 
b. Pet Detection
It’s a beta feature. We still need more inputs to train our algorithm. Please send false alarms to us. The higher resolution, the better. Appreciated!
 
Other features that can help reduce false alarms:
Sensitivity, Object Size, and Motion Zone. You can combine and finetune them to your situation and achieve the best performance.
 
At last, about person/vehicle/pet detection, I want to say there is no best AI, but better AI. Even with these optimizations, detecting objects at night, on snowy days, or under spider web is challenging because of reduced frame rate, blurred background. AI requires continuous reinforcement; that is, we need your inputs, trust, and support for us.
 
Changelog new firmware v3.1.0.764：

1. Optimized AI detection function


2. Spotlight: You can choose the spotlight is triggered when the camera detects person, vehicle, pet or all.

3. Optimized FTP function:
-- Supported FTPS encryption to improve the security of FTP transfer files.
-- Added FTP upload file type: Video/Image/Video & Image.
-- Added the ability to overwrite file: Overwrite single picture/ Alternatively overwrite two files.
-- Added the Image/Video interval options: You can custom from 2s to ∞ .
-- Optimize the Directory function: generate subfolder by YYYY-MM-DD (Day) or YYYY-MM (Month) or Close (save all files in the same folder).

4. Added Push interval: 20s/30s/1min/2min.



5.  Enhance Security:
-- Added switch for RTSP, ONVIF, HTTP, HTTPS service. Users can turn on and off the corresponding network services as needed.
-- Increased the function of locking the device: The device will be locked for 2 seconds after logging in with an incorrect password to improve login security and prevent malicious attacks.

6. Added the Diagnostic Logs feature: In System-> Maintenance, export diagnostic logs to tech support for analysis.

7. Added the Test error code function for the Email, FTP, push settings, which could help find the cause of the error.

8. Added web certificate import function.

9. Updated RTSP version.

10. Optimized pre-recorded time of videos and solved the problem of too long pre-record time in some scenes.

11. Added Black &White and Color Switching Threshold adjustment function.


Where to download:
Download the new firmware via Download Center – Reolink. 
Instruction: How to upgrade the firmware for Reolink Product
Works with Beta Client v.8.7.0, download via:
For Windows:https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.7.0.exe 
For Mac OS: https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.7.0.dmg
Works with App v.4.29: Download the IOS APP v4.29 from the Apple APP store. 
Note: 
For the IOS APP, you can download it from the App store now. 
For the Android APP, it will be available in the google play store soon. 
 
Note:
--For 5MP models: 510A\520A\510WA\511WA\542WA\523WA 
--For 8MP models: 810A\820A\811A\822A\812A\824A\842A\823A
--For 12MP models: 1210A\1220A
 
We'd like to hear from you. Let us know your feedback or experience with the new AI firmware. How do you like that?


FAQ:

1. Why Do I Fail to Access the Camera via the Web Browser or Connect to the Third-Party Software after Upgrading My Smart Cameras with the Latest Firmware v.3.1.0764/v.3.1.0804?

You can click on this article to find the solution, https://bit.ly/3iFyuqf.

@marcus
You can try to take out the SD card and insert it into the camera again.
If the SD card status is "no formatted", you can try to format it in the APP or take out the SD card to format on the computer.

@lestatovarius_492020712120554
Thank you for your feedback too!

Thank you for all your support and suggestions! I will collect your requests and forward them to the product team!

@jlarkin_423700579168392
Thank you for your suggestion! It will be helpful to us.

@pdownes2001_384636162646205
I believe that it may be also useful for some users.

Thank you for all your expectations and requests. I will record down all your requests and forward them to the product team to seek possibilities.

@pejacoby_282205528469671
Hi there, we will upgrade the RLC-410W and it will support the AI function. But the hardware version is different from the previous one. The AI function is limited by the hardware. So the AI function can't be added to the previous one now. If there is any news, I will let you know.

@ramms_119_396004748976341
Hi there, what's your firmware version before? Do you download the previous firmware from the download center? We would like to check this issue.

Thank you for all your support! Day 3: product & feature roadmap is posted. Click here to know more, https://community.reolink.com/topic/2832/reolinkers-week-day-3-product-feature-roadmap.

@faasio82_480971996033257
Day 3 is here! Look at the product & feature roadmap!
https://community.reolink.com/topic/2832/reolinkers-week-day-3-product-feature-roadmap

Hi everyone! Thank you for offering insight in the survey yesterday. It will help us a lot. Now comes the third day of our event! Today we will share Product & Feature Roadmap in 2022 (Q1 & Q2) with you.
 

Product Roadmap：

1. 1212A (bullet) & 1224A (dome) optimized version: IR light＋spotlight＋two-way audio＋106°FOV＋f=2.8mm
We heard your wish for the 12MP cameras and the IR light for the stay-on spotlight cameras. Now new 12mp cameras are beasts! 
 
2. Video doorbell
This doorbell will support both PoE and wifi connection. Haven’t known other parameters of the doorbell before? Click this link to know more,
https://bit.ly/33Tio8f.
 
3. 36-Channel NVR
This NVR can offer 36 channels for the “camera richer”! You can easily expand and manage the existing security system with this NVR.
 
4. Trail camera: With GPS, 940nm invisible IR light, and camouflage skin
We love the fact that many users use our Go series cameras in the wild for camping and hunting, and like to paint the camera to disguise. This inspires us: why not make a more powerful trail camera?
 
So we upgrade the new GO PT Plus to the trail camera.
 
With the invisible IR light and camouflage skin, you can disguise your camera better. GPS in the camera will help you to better position your camera. 
 

Feature Roadmap: 

1. Al feature: Motion tagging 

We think this is what you are waiting for! With this feature, you can better locate the person/vehicle/pet detection in the video.

We are still thinking about how to make AI more useful. Stay tuned! I will update in the future if it is practical.

2. Network setting:

--NVR H.265 RTSP stream integration

After integration of the H.265 video of the NVR and RTSP stream, you can enjoy better quality video in some third-party software.

--ONVIF upgrade

--Network security upgrade

3. Iframe optimization

Note: The plan or some specifications may be changed. The appearance of the products in the picture is not the final version.

After reading the roadmap above, which new product/new feature do you want most? What other features do you want? You can let me know in the comment!  

Hey friends! We surveyed doorbell cameras back in June and learned that Reolinkers needs video doorbells with the demands of easy installation, budget-friendly, rich features, and stable internet connection. We will try our best to reach your needs.

Now let's enjoy the appetizers. (๑˃̵ᴗ˂̵)ﻭ

Basic Version Doorbell Camera:
Power: hardwire AC power supply 8-24V AC, or DC 24V.
Video Resolution: 2K
Audio: Two-way audio with noise cancellation.
Detection: Motion detection + AI detection
Storage: Micro SD card or Reolink Cloud or Reolink NVR.
Wi-Fi: 2.4GHz/5GHz
Smart Home: works with Google Assistant /Alexa
Support third-party software

Note: The above specs may change.

Thank you all for your patience and interest in the doorbell camera. I'll keep you updated about the design and production of the doorbell camera.

Feel free to comment on the feature you would like for the doorbell camera.


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Updated:

The doorbell trial is open! 

Hurry up!  

Click here to know more, https://bit.ly/39Ce0gX.

@mbzt_424281994174717
Il s'agit d'un paramètre qui peut filtrer les fausses alarmes causées par les interrupteurs de lumière infrarouge. Ce paramètre est appelé "alarme retardée".

@mick94115_491629178327178 Could you please give me more information about the video scrubbing?
For the Home & Away mode, it can't be judged by the location now. You can use the scene mode to manually control the Home & Away mode. You can know more here, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App.

I will forward your request to the product team to seek possibilities.

@sandyde Hi there, I mean the 764 firmware version. It has an alarm delay function.