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@dmahon_177079460831370 Thank you so much for your feedback. I will collect your demand and forward them to the team.
@jphilippe_vedrine_361700589715644 The IR light can just set to auto-on when the environment gets dark. It is not motion detected. So it can't be set to motion detected like the spotlight.
@mbzt_424281994174717 Because there are different version firmware for the E1 Outdoor. So we will push the firmware to you via the upgrade on the APP directly in the future.Parce qu'il existe différentes versions de firmware pour l'E1 Outdoor. Nous vous proposerons donc le firmware via la mise à niveau sur l'APP directement à l'avenir.
@seanpkeown_207023540203687 The AI firmware has been updated recently. In the update, we have added the 2s/5s/10s on FTP transfer when transferring the images. This update just exist in the AI firmware now.
@hv-lewis_493625811132624 Here is an article about how to choose the SIM card, https://support.reolink.com/hc/en-us/articles/360009756673-How-to-Choose-SIM-Card-for-Reolink-Go. You can click the link and find the available service provider for your country.
@burkm_172321696190677 For the resolution, if you are in multiple views, you can only choose the fluent/standard mode. You can choose the clear mode when you view one camera on the screen.For the object size issue, the object size may change as the object gets closer to the camera lens. So it may affect the auto-tracking. I have passed this issue to our product team to fix. You can try to use the alarm delay/sensitivity to filter the alerts.For the sensitivity image, can you give me some examples?
@robin-thevenet_300768852820175 You can try to upgrade your camera to this NVR version. Then the issue will solve.1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing3. For RLN16-410 with hardware version H3MB18: https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing
@apogee-wilts0r_484831912710325 Thank you for your update. Now the option to rotate 90° is not available now. If there is any news, will let you know.
@seanpkeown_207023540203687 What' 's your camera model? If your camera is with person/vehicle detection, we have released a new firmware for the AI camera last week. We add the 2s/5s/10s on FTP transfer when transferring the images. But now you can use the feature as a standalone camera. Click here to know more, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more?page=1.
@gilberts-drive_493407928774801 This is not available now. If there is any update, we will let you know.
@larga001_491622561255646 @clive777_157426668191909 Thank you for your feedback!
@iot-casme_353308446793956 Thank you for your feedback and suggestion! I will forward them to our R&D team to seek possibilities.
@starfish21_37513982370005 Thank you so much for your update on this issue.
@matzus_359535269896358 In regards to the detection of the RLC-811A, RLC-823A, and RLC-820A, the smart detection feature is almost the same. For the RLC-823A, it has the auto-tracking feature to track the person. For the RLC-811A, it has the 5X optical zoom. If you only want to look at the detection feature, you can choose any of them.For the AI feature of these cameras, we have enhanced the algorithm of the AI detection in the new firmware. You can know more here, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more/51. With the new firmware, you can set the sensitivity, alarm delay and object size to filter the rain/snow/insect false alerts.We don't have the camera of the PoE camera with PIR sensor now. You can look at our Lumus, which is with PIR sensor and motion detection. But it is a wifi wired camera. Click here to know more, https://reolink.com/product/reolink-lumus/#specifications.
Hi, y'all! Thank you so much for your support in Reolinker's week! We have received more than 1000 valuable responses from you in the survey. Your insight is meaningful to us. Time for the Winners, hooray! Congratulations! We have randomly selected 25 winners in three communities for the Survey giveaway event. The following users win the FREE cameras!
We will contact winners via personal Chat within 2 days, don’t forget to check the message request!
@acmkti_322803053535414 Thank you for your quick response and your feedback. It will be helpful to our work.
@acmkti_322803053535414 We don't have the plan to add the FTP to the 4G battery camera now. I will forward your request to the product team.
@pdownes2001_384636162646205 Thank you for your update and you can continue to update feedback for us!
@mick94115_491629178327178 The video uploading feature is still improving. You can try to upload the video again. I have changed the setting. For some links, we can't put them posted because there are many advertisements in the forum now. We will try to improve the features. You can send the link to me via private message.
@ramms_119_396004748976341 Thank you for your reply. Can you send me a video at night in clear mode via email? This will be helpful to our R&D team to optimize the detection. I have sent you a private message.
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