Posts made by Reolink Fiona

@larga001_491622561255646 You can come back to the previous firmware. If you don't have the firmware file, you can just ask the support team to get one.

@t-schuetz_411175990739138
The spotlight will be on when it detects the motion/person/vehicle/pet. You can check if the spotlight is on when it records the alarm video. You can also try not to set the object size.

Hi everyone!
 
We are pleased to inform you that we will have holidays from January 28th to February 8th.

If you have any problem with the cameras, feel free to submit a request to get help, Submit a request – Reolink Support. Our technical staff will still reply to you within 24 hours.

Thank you for your understanding.
 
Reolink Community Team

@larga001_491622561255646
You can try to check if you have set the motion zone/object size/alarm delay to filter some motions. You can test the camera in the day again. If it still fails to detect the person/vehicle, you can try to give your alarm settings(motion detection zone, sensitivity, alarm delay, object size) and your detected environment to our support team for a further check. Submit a request – Reolink Support

@burkm_172321696190677 You can try to enable the network port in the setting. Network setting->Advanced->Port setting.

@schonuf Thank you so much for your video.

@schonuf Thank you for your feedback. But now we can only do that in the NVR monitor. If there is any news about the update, I will let you know.

@gregvx80_481744243163367
Hi there, you can try to update your NVR to the latest firmware.
You can download it from the following links.
1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

3. For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing

If you still have a problem with the recording, you can try to submit a request here, Submit a request – Reolink Support.

@pepeluis1972_481747372441842
The RLC-842A and RLC-812A don't support Cloud service now. You can click here to know more about the country and models that support Cloud service.
https://support.reolink.com/hc/en-us/articles/360012083433-The-Model-Country-Which-Supports-the-Cloud-Service

@dprince225_312967979950334
You can try to click this article for how to bind the second camera to the Cloud.
https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account

@gregvx80_481744243163367
Hi there, now we can't upgrade the camera under the NVR on the Client now. If you want to upgrade the camera in the Client, you can try to add the camera under the PoE switch which is under the same router of the NVR. Then you can add the camera to the Client as a standalone camera as well as add it under the NVR. In this situation, you can upgrade the firmware for the standalone camera on the Client.

@burkm_172321696190677
Thank you for your feedback on the issues.

For the Black & White settings, we check that the settings of the camera will be synchronized on the Desktop Client and Web. Can you try to reaccess the camera via the Web and check?

@bjmci828_276079499890895 Hi there, thank you for giving us the detailed troubleshooting process. I will try to contact our support team to figure out this problem for you. Could you please check the email sent to you last Friday? We will listen to your feedback.

@philippe Thank you for your suggestion！I will transfer your request to our product team.

@admgeo_136805241430192 @mrbopsable_441871476973728 @Perry_384151658524874
Thank you for all your suggestions!

@ourhalfdzn_493664171921643

1. The battery wifi camera can't connect to the NVR. Only the wifi-wired camera can connect to the NVR. This is the guide to connect the wifi-wired camera to the NVR. https://support.reolink.com/hc/en-us/articles/360004346714-How-to-Make-Reolink-WiFi-Cameras-Work-with-Reolink-PoE-NVRs
2. We recommend you put the NVR and the monitor on the barn. Then you can view the video on the monitor.
3. The NVR is controlled by the monitor instead of the computer. You can set up the system as this article introduced, https://support.reolink.com/hc/en-us/articles/900005458466-How-to-Initially-Set-up-PoE-NVR-with-Monitor-Connected-New-UI-.
4. If you think the barn is too far to view the video. You can connect the NVR to our APP/Client for remote view. You can connect them remotely just by scanning the UID on the NVR body. This article is for your reference. https://support.reolink.com/hc/en-us/articles/360003539394-How-to-Access-Reolink-Products-Remotely
5. Download the APP/Client here, App & Client - Reolink.

@sean-k
I will forward your request to our team for further improvement. Thank you!

@burkm_172321696190677
For the sensitivity, in some range like 1-15, the sensitivity may not make too many differences, so the image will not change. You can see the differences in the image when you change the value on a large scale.

For the Display/stream menu, when you click the default button, all the settings will come back to default. Do you mean that you would like to write the indicator like (default) besides the number?

@robin-thevenet_300768852820175 Glad to hear that!

@ourhalfdzn_493664171921643
Reolink POE cameras support T-568B connectors and CAT5, CAT6, CAT7 with 8 PIN Ethernet cables. The maximum length the camera supported is 80 meters (about 262 feet).

You can try to use the switch to connect the camera and the NVR if it is too far from the NVR and the camera. This is the guide for how to connect the PoE switch, router, and NVR. https://support.reolink.com/hc/en-us/articles/900000537406-How-to-Connect-PoE-Switch-Router-and-PoE-NVR.

You may need to connect the monitor to the NVR with the HDMI cable. After installation, you can also connect the NVR to the app/Client for remote viewing.