Posts made by Reolink Lorenz

@maxm Our team is working to fix some issues on the mac version. The refined version for Mac will be released within a month. Stay tuned.

Reolinkers, we are releasing Client v8.12.

The Client adopts a grayscale release strategy so that the update time will differ in different regions.


What's new:

1. Add adaptation to new products
2. Adjust the position of the stream switch button for preview and playback
3. Optimize the interface of "Client Settings", "Device login" and "Forget Password"
4. Optimize character input verification and unify it with NVR and APP
5. Optimize the automatic update pop-up window strategy
6. Optimize the strategy of automatic disconnection of battery devices when previewing cuts to playback.
7. Add FTP TEST failure message

@marian-siczek_715086104985814 You may contact support and ask our team to take a further look into the issue.
https://support.reolink.com/hc/en-us/requests/new/

@darlek_111_319105922027679 NVR with H3MB16 doesn't support the smart features on the video doorbell. You will need to use an injector between the doorbell and the NVR. By doing so, you will get the doorbell recorded to the NVR while using all the smart features.

@ikolcheff_690588802470381 It would be best that you contact support to take a further look into the issue.
https://support.reolink.com/hc/en-us/requests/new/

@user_722724860186806_722724860186806 As far as I am concerned, Reolink is not planning to add geofencing to its cameras or software. If there is any other news, I will let you know.

@user_718536163999960_718536163999960 I am sorry to hear this. It would be best that you contact support and ask them to take a further look into the push notification issues with your cameras.
https://support.reolink.com/hc/en-us/requests/new/

@fritolays_721934216421523 Thank you for the suggestion. I will forward it to our team.

@decko999_126212170571978 Thanks for the info. Our team is now looking into the issue.

@pdivi_492401853944051 It would be best that you contact support directly. Our team will get back to you and help you out asap.
https://support.reolink.com/hc/en-us/requests/new/

@victoria_627138625310723 Thank you again for the help, Victoria. Our team has composed another version that fixes the missing clip and PTZ buttons. If you want to try it out, download it with the link below. I am looking forward to your feedback.
https://drive.google.com/file/d/11HVuYXcdfB7IeQIdqbi-qCNXWGzeWxVx/view?usp=sharing

@drealine_329342379503810 Thanks for the info. Our team will combine all the updates in the coming new version, which is expected to be released within 2 months. When the new firmware is available, I will let you know.

@Drealine_329342379503810 Is the audio lag on our app/client or your Synology NVR?

@jemiester_436496845766907 As @big_ted suggested, you may try to re-add the missing cameras with their UIDs to the app again.

@joseph_1979 It is expected to be available next month as we have added other features, including doorbell visitor alarm sound, to the v4.40.

@drealine_329342379503810 Thank you for the feedback. We will fix the RTSP issue in the next firmware update.

@nickm_495538090946719 Which version are you using now?

@user_635655534825515_635655534825515 Hello there, thank you for the feedback. We are now testing beta firmware to get this issue fixed. If you want to try it out, contact support and our team will reply very soon.

https://support.reolink.com/hc/en-us/requests/new/

@heiko-pasch_690354176541135 Hello Heiko, thank you for the suggestion. We plan to add this feature to the next app update, which is version 4.40. Stay tuned for the updates!

@kacpero_151487646179508 You may contact support and our team will help you with the cloud plan.
https://support.reolink.com/hc/en-us/requests/new/