Posts made by Reolink Lorenz

@karklean_321030663176349 Thank you for the feedback. This is a known issue and will be fixed in next version, which is v4.40 and will be released within weeks. Stay tuned for the updates.

@geopisteur_560746898723094 Check out the spam or trash section on your email. If you still don't get a response from the new ticket, write to support#reolink.com(replace # with @) directly.

@myreolink_533265780207845 Thank you for reaching out. You are correct that the RLN8 NVR is limited to 8 channels for recording and by adding another PoE camera, you have fully used all the channels.

And you don't need to connect another PoE camera directly to your NVR. As long as the camera is connected to the same LAN, it will get an IP from your home's subnet. Hope this helps.

@user_726171554988257_726171554988257 Hello there, all Reolink NVRs available now are PoE ones and they must be connected to routers with network cables. Network cable is required because these PoE NVRs don't come with built-in WiFi modules.

If you prefer a WiFi connection between an NVR and a router without a network cable, wait for the coming-soon WiFi security kit with a WiFi NVR.

@user_723824365998236_723824365998236 Thank you for the suggestion. We will consider and see if we can make this happen with a future update.

@rlwheelwright_621864599814302 You may take note of the 520 camera UID and remove it from the device list first. Re-add the camera to the client and see if you can see full screen images. Also, you may try to disable hardware decoding option and process to fix the issue.

If these still won't help, submit a request with the link below and we will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

@r-c-maeder_691806499725573 Common users cannot control the camera PTZ. You may add users as admin with limited access. Here is a detailed guide for your reference, https://support.reolink.com/hc/en-us/articles/900000605423-Introduction-to-Admin-Account-and-User-Account/. Hope this helps.

@laurie-lolo Thank you for the suggestion, Laurie. We are working on some major improvements on the scene mode, which will be available in a few months. When we have any updates, we will let you know.

@laurie-lolo We are working on the scene mode improvements and the newer version will be released in a few months. When we have any updates, we will let you know.

@issom_720732735369386 Great video, Issom. Thank you for the share!

@victoria_627138625310723 Yes, Victoria, the logs are well-received. The information you have provided is extra helpful for us to find and fix the issue. When the new version with a fix is available, I will let you know.

@johntk86_688957430022897 In this case, you may contact our support team for further help. Take some photos at the broken mount and attach them to the ticket.
https://support.reolink.com/hc/en-us/requests/new/

@issom_720732735369386 The latest firmware for B5K cameras (i.e. the 10MP cameras) is released in June, 2022. Have you encountered any issue with these cameras or what kind of improvements are you looking for?

@canman8754_715057639481475 Hello there, thank you for the feedback. Speaking of the frame-by-frame feature on the Client, which version of Client are you using now? This helps us find the issue and see if it is fixed in the recent updates.

And most of the RTSP and RTMP settings are also available on the Client App.

@john_56093788144 John, you may contact support directly and ask our team to take a further look into the detection settings.
https://support.reolink.com/hc/en-us/requests/new/

@externalfacingalias_549955653959832 I am sorry that the only workaround is to use the desktop client. Though some of the web browsers support H.265 now, we don't plan to enable h.265 vidoe codec on our webUI very soon. That's why you still get an error when trying to stream video in H.265 codec via a web browser. Hope this helps.

@tricia-dabrowski_458328200233118 Hello Tricia, to get the cloud option shown in the app, you will need to log into the app with your Reolink cloud account first. Here is a detailed guide for your reference: https://support.reolink.com/hc/en-us/articles/16240477519001-How-to-Log-in-to-Log-out-Reolink-Account-via-Reolink-App/

Let me know if you have any questions or need any help.

@waschbaerbauch75_697632209584265 Your email and log files are well received. Thank you a lot for the help!

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@victoria_627138625310723 Thank you again for the detailed feedback, Victoria.

A log file is generated on your C drive and it would be extra helpful for us to analyze and fix the missing button issue.

If you are willing to help us, please send the log file to lorenz#reolink.com (replace #with @). Thank you in advance.

PS. Path to find log file C:\User\%username%\AppData\Roaming\reolink\logs\