Posts made by Reolink Lorenz

@denwou Hello there, thank you for the feedback. We are planning to release newer firmware on the download center within a month.

To get the latest firmware now, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.

@christopher92_487742724366485 Hi Christopher, you may download the latest firmware from the Download Center or wait for our team to send you the latest version.

@christopher92_487742724366485 Hello Christopher, click on RLC-410W 1-Pack (White) and you will find the firmware for your cameras.

@christopher92_487742724366485 Hello Christopher, click on RLC-410W 1-Pack (White) and you will find the firmware for your cameras.

@garth-oldham_486781248360684 That's correct, Garth. If you want to apply the schedule to Vehicles and Others, make sure that you select them in the alarm type.

And for the pic, lol maybe I should upload a better one later

@eric_168241535262975 Hi Eric, the specific date reminds to be determined but it shall be available in late March or April. Stay tuned!

@reoreo_420187922342061 Hello there, thank you for reaching out. You are able to reorder cameras in the mobile app. Tap on the three-dash button on the home screen->Settings->Adjust device order.

In terms of the desktop app, we plan to add this feature to a later version. Stay tuned!

@garth-oldham_486781248360684 Hi Garth, as I have explained to you earlier, the schedule for the record, email, push, FTP, and buzzer apply to all the alarm types that you have selected. You cannot set up a specific schedule for each alarm type.

The mobile app and desktop client do work the same way. By selecting "Person" in the alarm type and customizing the record schedule, you are setting up a record schedule for the camera when it detects human activities. If you select "Vehicle" in the alarm type later and change the record schedule, you are disabling the record schedule for person detection that you've set up previously.

Simply put, you can't set up a record schedule for person detection and another one for vehicle detection. If you have selected "person" in the alarm types and customized the schedule, you will have a schedule set up for person detection. If you have selected "person" and "vehicle" in the alarm types and customized the schedule, you will have a schedule set up for both person and vehicle detection. Hope this clarifies.

@garth-oldham_486781248360684 Hi Garth, thank you for the feedback. The schedules for recording, push and sirens apply to all the alarm types that you have selected.

Simply put, you cannot set up a specific schedule for each alarm type. Hope this clarifies.

@radioastronomy_410111540293820 Thank you for the detailed sharing. These tips are very helpful.

@kamera_407556629061852 Hello there, thank you for reaching out. We understand the importance of cloud storage for you and our team is working to gain authorization to run cloud services in Europe now.

We are sorry that we don't have any news to share with you at the moment. When there are any updates, we will definitely let you know.

@faasio82_480971996033257 Thank you for the info, Faasio. I have just sent you a message. Please check it out and let me know if you have any questions.

@shane_480776827805926 Hi Shane, you can customize the notification settings under your profile. Hope this helps.

@shane_480776827805926 Hi Shane, there is a user manual included in the package.



You may also check out this video to learn more, https://www.youtube.com/watch?v=FwygsuY425Y

If these won't help, let us know more about your questions so we can help.

@crimp-on_62210811129 Thank you for the feedback. Our team will get this issue fixed asap.

@tazzy_423116622815407 @johnpeterphoto_141966347034793 Thank you for your suggestions, Tazzy and John. I will forward it to our team and if there are any updates, I will let you know.

@faasio82_480971996033257 Hello Faasio, thank you for the feedback. Please specify the following so we can help:

1. Which app version you are using?
2. Are you downloading videos from the playback page or downloading the videos by manually recording?
3. Have you upgraded your cameras with the latest firmware?

@pharaoh2377_171687010820347

Hello there, thank you for the feedback. We want to clarify that we are not selling your information.

You are seeing that our app is accessing a facebook website and that is because login via Facebook is allowed on our app. Once the app is activated, the Facebook SDK will work and the app will connect to that site automatically.

@shane_480776827805926 No worries, Shane. We won't shut down the services.

@reolink_484491879100624 Sorry that this camera can not fit your need.

Note that all cameras with 4K or above resolution and 4MP smart battery-powered cameras feature H.265 video format. If you prefer H.264 video format, you may take a look at the 5MP IP cameras instead. Hope this helps.