Posts made by Crimp On_62210811129

I'm wondering what the benefit is from changing the scope of the NVR DHCP server.

Perhaps I am incorrect, but my impression is that the NVR assigns IP addresses to security cameras that are connected directly to the NVR. Devices that connect to the customer's home network cannot receive an IP from the NVR, and devices connected to the NVR network are not able to access the home network.

This is so strange. Sometimes the file names match exactly and sometimes they do not!
All this time, I have been looking only at the motion files and never noticed that the MP4 and jpeg do not always match.

I participate in several "community forums" for various products and have observed similar confusion on most of them. Customers assume that the forum includes company engineering and support staff, whereas the company intended the forum to be a convenient way for customers to communicate between themselves. (Rather than, for example, set up a forum on Reddit or snbforums that has no participation by the company at all.) Reolink's forum appears to be a combination (mostly intended for customers, but with some employee participation as well.)

Reolink's link to Support on the web home page directs to this page: support(dot)reolink(dot)com/hc/en-us/ (This editor does not allow URLs even though it has the URL symbol on the edit menu).

(I presume that in other countries the link will be to language specific pages.)

Please note that I (personally) think that manufacturers would be better off to assign staff to monitor their community forums:

• To be aware of "hot" or trending topics
• To deal with issues such as this.

It would help to know what brand/model of WiFi dongle this is and what prompted using one.
(The typical application is to connect WiFi devices to home WiFi routers.)
(The typical use for 'dongles' is to connect a product that has no WiFi capability to home WiFi routers.)

How about bolting a piece of 1x6 about 12" long to the fence post (with 3 carriage bolts.
Then screw the Keen camera mount to the wood using the provided holes.
Then screw the Solar panel to the wood above the camera.
If the solar panel would get better light mounted on the back side of the fence post, then bolt two pieces of wood to the fence post and mount the camera and solar panel on opposite sides.

The solar panel connects to the mounting bracket with an ordinary bolt. After determining the precise diameter and thread of the existing bolt, two hardware store components can be used to place the panel farther away from the bracket:

1. A section of threaded rod
2. A threaded connector.

Remove the plastic tightening nut from the existing bolt.
Thread the connector onto the existing bolt.
Thread the rod into the connector.
Place the plastic tightening nut on the rod.
Screw the solar panel onto the rod.
Use the tightening nut to secure the solar panel.
Rotate the panel to the desired location.
Tighten the wing nut to hold the panel in place.

As long as the extension is not huge, this should be secure.

If it would take a very long extension rod to raise the panel above the roof line, I would consider attaching wood to the eave and attaching the bracket to that.

I would install the Reolink app on the second iPhone, sign into the Reolink account with the same credentials as used on the 1st iPhone, "add" a camera using the UID number.

My RLC-510WA has survived more electrical outages than I can count, and always "comes back". (It watches my front door and is the camera that I look at the most.)
All of my cameras "stand alone" (no NVR), so I have no experience with how cameras work with the NVR.

Correct. I actually did this on my first RLC-410W camera. (Covered the LEDs with black electrical tape. Looked horrible. Was "mostly effective.") My original problem was the camera IR LEDs attracting insects which created very bright, relatively large, spots on the image which triggered recordings.

My solution was to (1) install a separate IR light about 8 ft away from the camera (which drew the bugs "over there") and (2) cover the IR LEDs on the camera with electrical tape. When the 5MP cameras came out, I replaced the RLC-410 with a RLC-510WA which has the ability to disable the LEDs.

@user_623346741346376_623346741346376
Are you able to check where motion has been detected? (such as by using the feature in VLC)

I'm wondering what happens if the options for Smart Detection (Autos, People, Pets) are set to zero.

@user_623346741346376_623346741346376
Thanks for posting the detection zone. This leads me to wonder whether the traditional "motion detection" mechanism is independent of the "object detection" mechanism.
I FTP motion files to a PC and use VLC Media Player to watch them. VLC has an option to highlight the pixels that are showing motion. (under Tools, Video Effects, Motion Detect)
It would be interesting to know whether VLC detects any "motion" in that specific area when the camera has decided to record something. Or, does VLC show "motion" taking place in the area that has been blocked off?

I think we are in agreement that when the user has blocked off portions of the picture, then "motion" (of any type: auto, person, pet, picture change) should be detected only in the designated area.

Live chat with who? (whom)
Reolink has customers around the globe, in every time zone.

• If Reolink makes a support person available 24/7 to Live Chat with customers, that would be wonderful, but expensive.
• Live Chat between customers seems impractical. The current forum is asynchronous. A person in Greece may post a comment, which someone in Australia responds to at a different time of day. Doesn't seem useful (to me).

There are quite a number of support articles on the support web page:
(sorry that links cannot be includes, even though the 'Link' symbol is on the menu bar)
support(dot)reolink(dot)com/hc/en-us/categories/10708034267545-Video-Doorbells

@joseph-chircop_497308027822318
Actually, it would be interesting to calculate what Reolink would have to charge to repair cameras.

• Shipping in two directions.
• Perhaps an hour of technician time. (maybe two?) I took an RLC-410 apart and it wasn't quick (or simple).
• Parts
• Packaging

My guess is that operating a repair facility as a profit center simply "doesn't pay."

Can you attach a picture of the Detection Zone showing the mask area?

I usually have the Windows Client "Scan" for new cameras, which works as long as the camera is on the same IP subnet as the Windows machine.
For IP, I would try the IP address reported by the WiFi router.

Electronics recycle. I know of no consumer electronics costing under $200 that can be repaired.

The UID is printed on the box the camera came in. Maybe try the most obvious thing first?

@user_602187556462673_602187556462673
Interesting to note that the Keen Ranger PT, which is clearly intended to be strapped to trees, comes with the same type of camera mount that provides for screw mounting, has a slot for a strap, AND includes a strap. But the solar panel for this camera is also designed for only screw mounting.

As to "how hard"? That's a sales/marketing question. How many customers will purchase solar panels intended for strap mounting (or purchase a conversion kit)? Will this make it worth producing and selling? There are already lots of replacement parts that Reolink doesn't sell.

My perspective is "How can the customer solve a problem when the vendor does not offer a solution?"

@user_602187556462673_602187556462673
This article does explain the mechanics of using UID to view cameras, but requires each person to enter the user ID and password:

This means that the admin account for battery cameras must be shared, and each person is able to change any parameters.

The RLC cameras allow multiple accounts, where "ordinary users" can view, but not change camera settings.