Posts made by Crimp On_62210811129

@user_623346741346376_623346741346376
Thanks for posting the detection zone. This leads me to wonder whether the traditional "motion detection" mechanism is independent of the "object detection" mechanism.
I FTP motion files to a PC and use VLC Media Player to watch them. VLC has an option to highlight the pixels that are showing motion. (under Tools, Video Effects, Motion Detect)
It would be interesting to know whether VLC detects any "motion" in that specific area when the camera has decided to record something. Or, does VLC show "motion" taking place in the area that has been blocked off?

I think we are in agreement that when the user has blocked off portions of the picture, then "motion" (of any type: auto, person, pet, picture change) should be detected only in the designated area.

Live chat with who? (whom)
Reolink has customers around the globe, in every time zone.

• If Reolink makes a support person available 24/7 to Live Chat with customers, that would be wonderful, but expensive.
• Live Chat between customers seems impractical. The current forum is asynchronous. A person in Greece may post a comment, which someone in Australia responds to at a different time of day. Doesn't seem useful (to me).

There are quite a number of support articles on the support web page:
(sorry that links cannot be includes, even though the 'Link' symbol is on the menu bar)
support(dot)reolink(dot)com/hc/en-us/categories/10708034267545-Video-Doorbells

@joseph-chircop_497308027822318
Actually, it would be interesting to calculate what Reolink would have to charge to repair cameras.

• Shipping in two directions.
• Perhaps an hour of technician time. (maybe two?) I took an RLC-410 apart and it wasn't quick (or simple).
• Parts
• Packaging

My guess is that operating a repair facility as a profit center simply "doesn't pay."

Can you attach a picture of the Detection Zone showing the mask area?

I usually have the Windows Client "Scan" for new cameras, which works as long as the camera is on the same IP subnet as the Windows machine.
For IP, I would try the IP address reported by the WiFi router.

Electronics recycle. I know of no consumer electronics costing under $200 that can be repaired.

The UID is printed on the box the camera came in. Maybe try the most obvious thing first?

@user_602187556462673_602187556462673
Interesting to note that the Keen Ranger PT, which is clearly intended to be strapped to trees, comes with the same type of camera mount that provides for screw mounting, has a slot for a strap, AND includes a strap. But the solar panel for this camera is also designed for only screw mounting.

As to "how hard"? That's a sales/marketing question. How many customers will purchase solar panels intended for strap mounting (or purchase a conversion kit)? Will this make it worth producing and selling? There are already lots of replacement parts that Reolink doesn't sell.

My perspective is "How can the customer solve a problem when the vendor does not offer a solution?"

@user_602187556462673_602187556462673
This article does explain the mechanics of using UID to view cameras, but requires each person to enter the user ID and password:

This means that the admin account for battery cameras must be shared, and each person is able to change any parameters.

The RLC cameras allow multiple accounts, where "ordinary users" can view, but not change camera settings.

Would not be difficult to make a DIY strap for the solar panel. One short piece of wood the the solar panel can be screwed to plus any kind of strap to go around an object.

The Argus 3 Pro allows only one user. I am not aware of any battery (or solar) powered cameras that provide for multiple users.
Would love to hear that any battery powered camera does.

p.s. Every RLC- camera that I have installed has provided for multiple user (and types of user).

My Android Reolink app has a setting for "Notification Sound" with several choices. Loud, Soft, Default, etc. I am a bit surprised that the choices are so limited (rather than allowing one to choose from all of the "sounds" available on the phone.)

Is this what you are looking for?

I agree. It is a common practice to provide access to previous versions of software and let the user decide which version to install (and live with the consequences).
For example, I have a Netgear WiFi router which updates firmware fairly often, yet every firmware version since the first one in 2016 remains available on the support web site.

@deirdre_509993927315611
I believe that this specification refers to a standard SMA antenna connector. For example, check out this reference:

www(dot)ebay(dot)com/itm/325120071439

I think you need an LTE SMA antenna (not WiFi) with the correct (male or female) connector.

I know of no method to set a constant FTP file name on the Reolink RLC cameras. (Battery powered cameras do not support FTP at all.)
(Lack broad experience with web cams, but some brands such as Wyze and Arlo also lack FTP.)

The effect you seek may be possible some other way, such as:

• Have an app that watches the FTP server and when a new file shows up, erase the previous file and rename the new one.
• Use something besides FTP to gather images from the camera. For example, this article describes how to load JPEG images to a web server:

support.reolink.com/hc/en-us/articles/360007011233-How-to-Capture-Live-JPEG-Image-of-Reolink-Cameras-via-Web-Browsers

One reason to post a picture is to determine the 'sex' of the connector. For example, the WiFi antenna mentioned above appears to have a Female SMA connector and the LTE antenna has a Male connector. (a) I doubt very much that a WiFi antenna will work at all (no matter the sex), and (b) an LTE antenna has to connect to the PT Go connector on the case.

For example, this is the connector on a WiFi antenna from an RLC-410W. Notice that it is clearly female. If Reolink followed a consistent pattern when attaching antennas, then my guess is that a female LTE antenna is required. The only way to know is to look at the antenna.

By the way, although Reolink used a bendable antenna that is is fairly attractive (and color matched), there appear to be conflicting goals:

1. Get an exact, attractive replacement.
2. Get the camera working A.S.A.P.
3. 
   

An antenna with a short flexible cable could probably be delivered by Amazon in 48 hours and "fill in" until that exact replacement arrives by slow boat from China.

Since the Go PT is an LTE camera, only an LTE antenna will fit. Can you post a picture of the connector? If it is a typical SMA connector, there are scads of them on Amazon.

Can you attach a screen shot showing this information. I just shopped for a keen camera and added it to my "cart".
(did not go through with a purchase, since I do not need one.)

Regarding (b) above, all of my cameras FTP only motion recordings. I am in a quiet neighborhood and cameras can go 6-8 hours without detecting any motion and thus no FTP during that time.