Best posts made by joseph_1979

@chopstix Hide your UID. I deleted the photo.

@mcs-yard-4_748142991896757 If you are not able to communicate with the camera through the client then it is not possible to restart or restore it.

Could it be that the battery has been drained? Could it be that it lost 4G coverage? Could it be that the data bundle has been used? The best option is to go on site where the camera is installed and check.

@chopstix Np. If the camera is connected through the HHP then there is no way to access it using the UID. But when you remove it from the HHP they can reach it. However, Reolink are working on having the possibility to access the cameras directly even though they are connected to the HHP. This is the same in case the camera is connected directly to the NVR. If, however, it is connected through a switch then it can be reached too.

@reocam_448003255267488 If both cameras are POE then you can use a POE combiner/splitter as illustrated in https://support.reolink.com/hc/en-us/articles/20057468511897-Introduction-to-Reolink-PoE-Combiner-and-Splitter/

Normally we do not connect the cameras directly to the NVR (even if it is hybrid) but rather through a POE/Normal switch. This gives us the possibility of accessing the cameras directly and if the NVR becomes faulty we are still able to connect to the cameras. One more advice. Install high endurance SD (say 64G) and enable event recording on them. Don't forget UPS.

@celina_867750978158811 Try with port = 465 (implicit TLS/SSL). Maybe Reolink cams won't send the STARTTLS. I am not home and so I cannot confirm this.

@chopstix it is rather difficult to state why it stopped streaming to 2 PCs without knowing the network configuration and if the client was experiencing leaking memory or conflicts with other services.

Best option is as you stated to open a ticket and support will ask customer to forward logs.

@chopstix you're welcome. We are here to learn and teach...

@gailsmule_905391527133360 Install Netspot from Playstore on your Android smartphone and check the signal strength of your WIFI 2.4G and 5G bands at the location where you wish to install the camera. If it is less than -70dBm then you are fine otherwise you shall encounter communication issues.

• -30 dBm to -50 dBm: Excellent signal.
• -50 dBm to -60 dBm: Good signal.
• -60 dBm to -70 dBm: Fair signal.
• -70 dBm to -80 dBm: Weak signal.
• -80 dBm to -90 dBm: Very weak signal, possibly no connection.

This application allows you to check if your neighbours are using the same channels as yours and this will cause interference. You can change the channel from your router.

@160334357029011 Correct. In Multi-view they have removed the clear mode. They just left Fluent or Balance. I have requested support to provide the clear screen but had no feedback.

@chopstix Additional note to Chopstix's comment.

Ensure that the preference band is set to auto when changing from 5G to 2.4G band as otherwise it will not anchor to the 2.4G band.

@mamymam2013_465350299701478 We, European, have different mentality and we seek professionalism in what we do. We consider criticism as a way to change direction and improve.

@davideotto if you plan to buy POE cams (best cams) then opt for the RLN36. This is cheap compared to the others because it is not equipped with any HDD. However, this NVR has the max storage capacity of up to 48TB. Moreover there are 8 alarms In and 4 Alarms Out ports which allow you to connect external devices such as sensors or trigger devices such an external alarm.

The Home Hub Pro (HHP) allows the connection of 12 plug in (POE or dc powered WIFI) cams and 12 battery operated cams. Videos are stored both on the SD installed in each camera and on the HHP. You can play it either from HHP or SD. Note that AI detection is done at the camera side and you can play all the videos on HHP.

With recent fw upgrades Reolink NVR RLN 8 and 16 have a hybrid switch added. In case of RLN36 there is no POE port and so you need to have an independent POE switch. Personally I wouldn't use the hybrid for the other model since when the NVR is down then one cannot connect to the cameras. To achieve more flexibility, customers use to integrate the NVR with the Home Assistance.

@das-dos_208145718501556 According the API v8 the following parameters are mandatory in command SetEnc.




And so the curl command should be as follows.

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd": \"SetEnc\",\"action\": 0,\"param\": {\"Enc\": {\"channel\": 0,\"audio\": 1,\"mainStream\": {\"size\": \"2560*1920\",\"frameRate\": 20,\"bitRate\": 4096,\"profile\": \"High\"},\"subStream\": {\"size\": \"640*480\",\"frameRate\": 10,\"bitRate\": 256,\"profile\": \"High\"}}}" "https://#IP#/cgi-bin/api.cgi?cmd=SetEnc&user=#username#&password=#passwd#"

Please replace the IP with the cam IP and the username and passwd with your credentials.

And if it doesn't reboot you can reboot it using

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"Reboot\",\"action\":0,\"param\":{}}]" "https://#IP#/cgi-bin/api.cgi?cmd=Reboot&user=#username#&password=#passwd#"

@reolink-oskar Just to add a note: Some people have complained of condensation. Well, a camera that has power will generate a small amount of heat. The cold air outside versus the slightly temperature of the camera will create condensation on the inside of the lens. The colder and the more humid the climate, the longer this effect will last. Normally this shall disappear after a day or two.

@wisemanjaw Agree. We have been telling them to have the application check the fw of the connected cameras and if a new one is available it shall prompt the user. I don't know the reason why this has not been implemented from day 1. This is readily available on competitors application.

@kevin-marchant_394632396636406 Your requests have already been requested by a number of customers including myself. We have requested that the doorbell does a VOIP call to our smartphone similar to what other brands have. We have also requested to have distinct notification sound for each camera.

Currently the doorbell has a single notification function covering both detection type.

Kindly send a request to support on https://support.reolink.com/hc/en-us/requests/new/

Their priority is based on the number of requests per requested feature.

@rol_640066282610764 The only way to add a camera to a Reolink NVR is at the NVR console. You need to connect a monitor and a mouse to the NVR and add it there. You can't add cameras in the app or web UI.

And make sure you have the recent fw on both the NVR and doorbell. Go to Reollnk Download Center and check them out.

@big_ted I do have the Argus 4 Pro and already observed connection instability. I am on a previous fw and will ask for this newer fw to check it out.

But why we have to ask support for new firmware for battery cams? Have been complaining for years now.

@big_ted I just ignore. Unfortunately this is the world TODAY.

@big_ted I am going through this with my Argus 4 Pro. Seems customer care is based on AI posing irrelevant questions.