Posts made by joseph_1979

@erda_752207801675934 Try to untag any motion from recording/email (if you use it) and push notification (if you use it). Leave only AI detection.

@user_754645884567794_754645884567794 Some say 8.11.0 is better and more stable. However, I am on v8.12.1. It takes some seconds before the view appears but otherwise I had no issues.

@acanicio_729093081293029 or Cerberus ftp server.

@calcanius_661775128809567 Now better. Yes they have removed it from landscape in the last few versions. It's only available in portrait mode. I will report it to support. Please report it too.

@acanicio_729093081293029 Hi Axel. Yes this is what I have reported to support. First they display the icons bar and then they superimpose it with the picture in both live view and playback. Thanks.

@user_753791312642299_753791312642299 Does the NAS have FTPS? Because the camera connects with FTP and asks to use FTPS. In order to understand what is happening you need a wireshark trace together with the logs at NAS.

Try to write on the logged directory rather than allowing camera to create one and give full authority to the account.

Remove any trailing / in the directory name. 452 error may be thrown due to the camera is unable to create directory or file.

@steve_364942210965687 That's a good suggestion. Submit your request to https://support.reolink.com/requests/

@jrocksk8_744015515463858 What I suggest you is to submit your request on https://support.reolink.com/requests/ I don't think that Reolink developers will be reading our requests.

Rather than 24/7 it could be for a few hours.

@jrocksk8_744015515463858 The main issue is the battery.

@mvbl Submit your details of the issues on https://support.reolink.com/requests/

@kodu-valvur_731575810646223 They stopped manufacturing Smart WIFI plugs. Only the floodlight is the IoT available from Reolink.

@acanicio_729093081293029 So far I see that the disappearance of the control icons occurs on Win 7 and Win 10. I have the same issues on v8.14.0 running on Win 10 and I am in contact with the senior support. So far no feedback. I have rolled back to v8.12.1.

@ldiciolla_711600280387832 SSH to access the system....forget it. But SFTP I agree. FTPS is much lighter to implement :). Let's hope that one day they replace FTPS with SFTP.

@dyshuk_340893285163242 You did a restore? Normally through a restore a new token will be obtained from FCM/APNS and forwarded to the Reolink message application server so that the message will be pushed to your smartphone. Once I had an issue on all the cameras and then I did some tracings and noticed that the camera was sending the alert message to the Reolink pushx server but the Android smartphone was not receiving the push notification from Google FCM. It turned out that Reolink was doiing maintenance on their pushx servers. So as a last attempt I suggest you to restart smartphone and do a restore on the camera.

@calcanius_661775128809567 I have the E1 OD and have the spotlight icon on the top on v4.41. So first get the UID from the Info menu and have the credentials (user/password). Then go to the settings of the camera and scroll down and click on delete. Then add the camera using the UID and the credentials. Check whether you get the spotlight icon.

@patty_674326863429789 You can draw the area to be blocked and save it. But yes it can later be modified. You may opt to use the non-detection zone under alarm settings to refrain from the camera being triggered when the object is within the restricted area. Lei ti deve pagare per fare la guardia :).

@daniels1973_751452936073460 Under Alarm Setting set motion sensitivity to High and smart detection to 50. Under Record untag any motion, just leave person and visitor. Under push notification untag any motion and person (assuming you don't want to be notified for each person passing infront of the house).

@fredsky59_711549615067319 Go to Google and search for 'reolink apk archive' and you shall find sites storing older versions of Android client.

@christian-meneghini_543174703677572 Are you running it on Win 11?